I contacted the facility and the person answering the phone was rude and abrupt. When we took the equipment back(6x12) trailer, he would not help my husband disconnect from the trailer stating he had a heart condition and was unable to help. This is understandable but someone should be there who is helpful to customers. He was just not a good customer service individual and we would not use this facility again.SHERRY G.
Customer Reviews for Chatsworth Tire Wheel & Exhaust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great, vey helpful!Mike M.
Great job and very friendly. Highly recommend!Greg B.
Had to cancel Share pickup not set up by location. Extremely mad!!Inge M.
The Man where i picked up the 10" truck was very rude and i had to drive with a flat tire cause he did not wanna help me.And he was very mean and arrogant when i asked for assistance and i felt very scared with the attitude he was dominating eith.I will never use uhaul again and will let others know so they never have to go thru this terrible experience.And the Guy is also a pervert and thinks women are under him!!Carla B.
Customer did not leave a comment.Melody B.
Thank yallClifford C.
Customer did not leave a comment.Mary S.
Check equipment before renting outJose O.
I ordered a dolly and it was not in the truck and money was taken out of my account on Saturday before I even movedpeggy R.
Customer did not leave a comment.Zalyn G.
This was not the original location we chose for pickup, and we were not called by Uhaul to let us know the neareat location with our equipment was Chatsworth, nor did the website mention a lack of availability in Dalton, GA. We were tossed around to several different employees who put us on hold until I specifically asked not to be put on hold. We will NEVER use Uhaul again and have advised others to do the same.Austin C.
Clean truckStephen S.
Customer did not leave a comment.ernest M.
It was Sunday Business was closed dropped trailer off with no problemsRussell T.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.thelma N.
They added on a 30.00 insurance charge that I didn't want. I did not opt for it when I ordered online. U-Haul refunded the charge back when I called about it. I was not given any paperwork at the time I picked up the trailer.Lawrence G R.
These guys always take really great care of me and my group!! They have been awesome this year! I usually rent from them twice a year for about a week at a time!!Melissa A.
Customer did not leave a comment.MELANIE H.
I was told to fold up all of the blankets and that someone would check the truck in later when they weren't so busy. I left without receiving any receipt or knowing if I was going to be charged any additional amounts.David D.
Customer did not leave a comment.Peggy B.
They were not helpful at all. They did not help unhitch the trailer from the truck, we had a little trouble getting the hitch off and received no help from the person at this location. He did not seem to care at all about anything we were doing or asking about.Nicole H.
These guys are awesome. I feel like they take really good care of me. Check in and out are always easy and quick! I trust them...Melissa A.
yall done a great job Thank you !!!Marie H.
Customer did not leave a comment.James U.
Contact at drop off location did not check my equipment back in even though I asked twice if there was anything else that needed to be done for check in. Contact never asked to see my contract and seemed overall disinterested in taking any action to check my equipment in. I called customer support later that evening to verify my equipment had been checked in and was told that it had not. Ended up spending 30 minutes on the phone trying to get resolved. The "flagship" stores seem to be ok, but the smaller satellite stores in rural areas don't seem to really care about customer service.Van L.
Customer did not leave a comment.Cass B.
They were very busy and a older gentleman came to the counter to collect the truck's key's and stated he'd give the key's to the owner.Ruth L.
The truck was almost new. When I got it home I found the windshield rubber seal was loose on the passenger side. It was holding on with 2 inches at top. I put the seal back on. It held in place for my trip. The truck had 3,125 miles at pickup.Michael B.
Gentleman handling paper was as rude as I have felt with.David R.
Customer did not leave a comment.Tera M.
Company provided no information or education. Only handed me my keys.tonya C.
My issue was not with Chatsworth tire and wheel but with uhaul. Why was I given the option to select my pick up time at 8 am if I had to wait till 9 am when the business opened? Why have an option for any time before 9?? Then because I picked 8 am and rent for 6 hours, I lost an hour and I had less than 5 hours when I actually got on the road.Courtney B.
place is dark and dirty.guy that owned the shop was okay tho'.helped me get outta there fairly quick.Grant B.
It was Saturday afternoon business was closed.RUSS T.
Customer did not leave a comment.BILL W.
Awesome and easy peasy. No issues whatsoever.R. Daniel F.
Was very easy place to get into and plenty of space to be able to back up and turn around trailer to unhook it.Michael H.
Customer did not leave a comment.Melinda L.
Customer did not leave a comment.Tom S.
Felt like the location tried to get away with not having the truck fueled properly.Glynn B.
When you reserve online and you opt out of insurance make sure they dont bill you for it anyways cost me extra 100 bucksMichael C.
Customer did not leave a comment.Malcolm N.
It was a decent location but not the location we wanted. UHaul ignored our pick up location and chatted it and did not tell us. They would not even make up for it.tim S.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.james W.
Customer did not leave a comment.Melissa A.
I didn't go in. I used the drop box.Daniel D.
They were closedRUSS T.
Customer did not leave a comment.William J.
Nothing to sayCharles F.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.tim D.
No problems at all. This location was very easy to work with and overall a good experience.KEITH H.
The gentlemen at the location did not have the (2) furniture dollies or Furniture pads i had ordered. He would not remove them from the invoice. He also did not properly check in the truck from previous customer so the mileage was incorrect when i dropped it off. Drop off location had charged me for 919 miles and my trip was only 43.2 miles in total. I would pull this franchise from this businessEric P.
CHANGE OWNERSHIP! PERSONNEL WAS RUDE, UNHELPFUL AND ON THE VERGE OF DISRESPECTFUL... PERSONNEL REFUSED TO HELP LIFT TRAILER ONTO TRAILER BALL OF MY 4X4 TRUCK. GO SOMEWHERE ELSE TO GET YOUR U-HAUL EQUIPMENT IN THE CHATSWORTH AREA.FLOYD JASON C.
The representative couldn't get me signed in, couldn't confirm my order, and didn't even help make sure we had the trailer hooked up right (after we asked him to look at it).stacy D.
Very excellent place and friendly staff.Danny G.
Customer did not leave a comment.Danny F.
Customer did not leave a comment.David K.
Trailer returned one day late and I see I have a $59.00 charge from this location Agent did not come out and inspect trailer. Signage on front of trailer was loose but trailer was clean. I would not have protested a $20.00 surcharge but $59.00 is excessive.ROBERT M.
Customer did not leave a comment.Tinesha S.
Was told trailer was not available when I arrived. I was called later and told the trailer was now available. Had to drive back hours later to pick it up. Was quoted 2 different prices from website to pick upLarry M.
Customer did not leave a comment.Bill W.
I had to unhitched small trailer and attach larger trailer myself. I ask for paper work and was told he would email me. Had I known amount of charge I would of went somewhere else. I have used uhaul many times but this has been a bad experiance.Aubrey M.
Customer did not leave a comment.Paula G.
Customer did not leave a comment.Robert T.
The attendant checked the fuel on a spot that was slanted and told us the fuel wasn't where it was when we left. I didn't feel like arguing, so I just paid the extra $13.50 and called it a day.Christina D.
Customer did not leave a comment.Glenn B.
Customer did not leave a comment.Anna W.
Customer did not leave a comment.MICH O.
Customer did not leave a comment.Eddie S.
Customer did not leave a comment.Vickie J S.
Although the rental was in my name and I pulled my license out to hand to the man since I would be driving, the man took my boyfriends license instead. He refused to key in my information despite my explanation that I would be the primary driver. This was very unprofessional treatment.Jessica H.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Greg B.
The gentleman at the location made the reservation for me. He was very pleasant and extremely easy to pick up the truck and return it. I would definitely recommend and use again (although I hope I don't have to myself anytime soon)!LIZ G.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.richard F.
Easy reservation, pick up and return.Richard J.
This location does not have utility dolly for moving appliances. Made it very difficult to move my appliances.Stanley P.
Great uhaul locationlezlee H.
I had some complaints when I picked up the truck and was ignored. I was forced to pick up the truck a day early. It was dirty and nasty. It had dents and a light hanging that was not already noted. I did call in and complained to UHaul.Patricia H.
Customer did not leave a comment.Anita O.
The trailer is clean but the break tank for a breakfluid no have a lip and only have a clear tape I asked for one and tell me the no can replaceMichel M.
Customer did not leave a comment.Doris T.
Customer did not leave a comment.LaKenya B.
Get a new person who rents he trucks, someone with a better personality!! .Judy M.
fast and friendlyLISA A.
The truck was horrible it Roda bad and smelled bad. Had cigarette ashes all over. We had to clean it out and spray air freshener in it before we could drive it. The light inside the box didn't work. The man that rented it to me was very sweet and kind. I will rent from him again. But the truck was not like the trucks I usually get. Maybe just an oversight.Heidi D.
Good in town location. I've dropped here before. Not sure what the hours are. I've always arrived after hours and had to unhook the trailer myself, but pleased that I could drop off after hours.Ann C.
VERY GOOD DEALER HE KNOWS HIS STUFF.JOE B.
Customer did not leave a comment.SHARON N.
Customer did not leave a comment.william W.
This is the 5Th truck I rented from Lawrenceville GA To Chartsworth, GA in the pass 3 months. Only get 105 miles always end up paying for extra miles. Miles from pickup to house to house in Chatsworth then to drop off location are always more. ThanksJUAN C.
Customer did not leave a comment.Bryan T.