Customer did not leave a comment.Kynzie V.
Customer Reviews for Cheema Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide movers at no additional cost or atleast pizza and coffee!!John K.
Customer did not leave a comment.Eric S.
Everything went very well.Terence R.
Inspect the equipment and make sure mileage is properly put in so the next one to rent is not taken by surprise.Amy K.
I am being charged an extra day when I was told I would not be charged an extra day. The only way to correspond is through email and I haven't heard back about my desire to have fees reversed. To be fair, it's only been 4 hours since I sent my correspondence. At the very least, it would be nice to have an automated email reply to my email that says my email has been received and info about how long I can expect to wait until I get a response. I would prefer a customer phone number at most. I am really hoping for an expedited response and refund.Zane M.
Advertising signs for uHaul was small so easy to miss where to drop the truck off. Went around the block before spotting the sign by the propane tank. Customer service was â€œokâ€ - attendant struggled with knowing how to check me in and my U-Haul app could not figure out location so I couldn't complete the check in process on my phone. After a long day of traveling and loading/unloading the truck, this just added to my frustrationAndrea H.
No one should ever rent from uhaul in my opinion. When we dropped it off noone was there to help. Noone knew what to do with it! I went online to check out but there wasnt any service, so i tried from home... but i had to be at the rental lot for it to work. So i called customer service... they couldnt help... so i went back in town and after walking around found a nearly hidden drop off box for the keys and left them there hoping for the best amazingly someone seems to have checked me out so i can leave a review! What a joke from start to finish. Never heard back from the managers that told me they'd contact me about my numerous complaints... nice customer service. May as well hand the phone to a cat.Jakub B.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.Terri B.
The experience was unfortunate. Charged almost $50 more then what I was suppose to accidentally filled the tank instead of stopping it at the pump to return to actual gas that was in it not their fault but a reinbursment would havr been cool. on top of that they don't know how to do uhaul rentals as they asked ME how to return it. Only ONE person can do it? If you're gonna have a u-haul in another business, it'd be appropriate for more than one person to be able to handle issues. 5 days later get notified the vehicle was never marked as returned (not cool) With this experience I will steer people AWAY from this place to rent a uhaul.STEPHANIE Q.
The lady who completed the paperwork is very nice and very helpful. I think she just needs more training on the rental application and time will do that for her. We had no issues with her at all and thought she handled the frustrations of being new at it, very well. If the next rental we have on contract 89501190 coming out of Shelton goes as well.Gale S.
Employees need to be better trained with rental equipment and services provided at this location. The first employee told me they didn't want to check anything out on the equipment provided so they called the Uhaul dispatch and handed me the phone.we thought everything was good to go but then ran into another issue and the employee just handed me the key and said "that must be the vehicle because it's the only truck out there" I then asked for a contract like I had received at previous Uhaul providers and they the (cheema employee) said "well everything is on your phone" and "it looks good to me." I told them "no. I'm not taking the vehicle without final confirmation that everything is good on my end." I then had to do my own check out on my phone but the app was glitchy and by now I'm already 30 min late with moving and I showed up 15 min prior to checkout. When returning the vehicle a different employee did the check in but again the app was glitchy and the employee was unsure how to check it in and the process and steps to take while checking in the vehicle. This review is for the location that provided the Uhaul not directed at Uhaul but you should be providing proper training for those locations using and advertising your services to prevent any loss of customers in the future.Stephanie V.
Customer did not leave a comment.Brian M.
No one was there to assist in the selection or the hooking up process of the trailer I rented. I had to hook it up and assume all was well. I was incorrectly charged and had to get assistance with the correction.Diana A.
The check-in person verified that I ordered a one-way to Vancouver, then he for some unknown reason changed it to having the equipment returned to them in McCleary. That cleared out my original pricing, and created a HUGE headache for me when I tried to return it to the Vancouver location that I had specified when I placed the order.William P.
I had a reservation already done and the girl working at Cheema pulled it up online and erased the information so she had to call the Uhaul to have them help her amidst her waiting on her customers and it was 11: 00 when I got there and nearly one before I could get the truck on the road, very disappointing deal.Etta B.
The drop off was easy and the employee made note of my concerns when dropping off the trailer.Christopher B.
Extensive customer service training for the uhaul spanaway Pacific ave location.Richelle M.
She was wonderful. Apparently, I was not scheduled to drop it there but she took it anyways and said she would find my paperwork later and call if there was a problem. She didn't callMARK M.
Customer did not leave a comment.Lewis F.
I ordered a 10' truck, got a 15' truck & they charged me more then I was told I'd be charged.Cori C.
Customer did not leave a comment.Joseph P.
They couldn't print my contract. It was emailed and I took a photo of the front page. I wasn't told I should keep track of the gas I put in the truck. When asked how much gas I put in, I under stated the amount by 6 gallons which at $3.59 a gallon adds up. I wasn't told the policy on mileage or the amount charged per mile, so when the cost went from the estimate $56 to $106 I was in shock. I won't be using this location again and if I can avoid it, I doubt if I will use U-Haul again either.RICHARD E.
Well for some reason when I got there to pick up the truck they had nothing in there system with my reservation so after 40 minutes they finally called uhaul and you guys said my pick location was east county rentals. My emails and texts all said Cheema Market so there is a problem within your system. I am upset this took so long and it was not the fault of the people at Cheema Market this was a mistake on your part. I should the people all of my emails and texts that all said my location was Cheema not East county rentals. Im not happy about that.Kathy D.
The windows were iced over and the rear door was frozen shut. I had to buy an ice scraper. The truck was not ready for use. Took me 15 minutes before I could drive it. I ordered blankets, only received 3.Joseph P.
Customer did not leave a comment.DawnMarie L.
I had some questions about hooking up the 5x8 trailer but was told they couldn't help me. The person who could help me wasn't available for an hour. Maybe it would be smart to educate the other employees.Jason C.
Customer did not leave a comment.Kuljinder S.
Customer did not leave a comment.kelly M.
Customer did not leave a comment.Doug P.
Customer did not leave a comment.MANPREET S.
The employee on duty had no training renting Uhaul vehicles. The employees who did were either on vacation or unavailable. I had a deadline as I had movers showing up. She finally handed me a key, yelled a number at me, which was the number of the truck, ran out, looked at the gas gauge (which read 7/8 full), said "Yep, it's full" while I was objecting but I needed the truck NOW. So I just got in and met my movers. When i returned the vehicle, and filled it with gas, the gas gauge read 1/8 tank past full. So the original reading was short approx 1/4 tank of gas. And at 3.49 a gallon, that's a considerable amount. But the truck drove smoothly and did what I needed. I just feel that the experience could have been much better and I felt a bit cheated at the overcharge on the gas.Jim S.
Clerk was not trained, the check out took 30 min. With a fully checked out and prepaid reservation.Pete V.
Have someone there that knows how to do the Uhaul rentals. I waited for 1 1/2 hours after my original pickup time and they finally called someone and completed the rental over the phone.Bobbi W.
No one was at location to assist with pickup. I did online pickup and still couldn't get key as no one was at location. Vehicle was not full of gas and windshield wipers were in poor condition. Vehicle did not give a clean appearance. Once someone finally showed up for UHaul at the location (over an hour late), he tried to be very accommodating and helpful.Michelle P.
Customer did not leave a comment.Frank R.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Richard E.
you dropped the ball on my reservation,more then 3 hours out of my way, promised a discount and that connecting reservations would still be in place, DID NOT HAPPEN AT EVERY TURN YOU PROMISED TO MAKE IT BETTER AND IT GOT WORSE,,, I CALLED TO TALK AND WAS LIED TO. YOU MADE THIS MOVE REALLY HARD, HORRIBLE EXPERIENCE,THANKS FOR CALLING ME BACK LIKE I WAS TOLD YOU WOULD DOjimmie B.
Customer did not leave a comment.Gerry S.
The windshield wipers were badly worn.knj D.
Train employees to know how uhaul transactions work
Customer did not leave a comment.Austin B.
Customer did not leave a comment.HILLARY Z.
I did all paperwork and paid 2 weeks in advance. When I arrived to pick up my uhaul no one at the location had been trained or knew the first thing to do so I could take my truck. It took over an hour and many phone calls before I could take truck. Why spend the time to reserve and do paperwork? It saved no time.Sandra P.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Mark S.
Not delay a person several days because of faulty equipment and promising 45 min wait and it taking 6 hours.Whitney H.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.STERLING S.
We were double charged.Tanya B.
Customer did not leave a comment.GLORIA H.
Customer did not leave a comment.Frank G.
The people that handle the transactions at this location need to be trained next time I will call u haul and do it that way so all I have to do is pick up and drop off Thank you.Sandra S.
had no0 idea on how or where to check me in.Merlinda J.
most horrible experience I ever had. my location pick up was changed on me at the last moment, I had to go appx 20 miles out of my way in the opposite direction to pick up the truck. then it was the wrong size. I reserved a 17 ft. and got a 20 ft. the tank was not all the way full. so I was assured that the drop off location someone would be there, nobody was there, I left thekey in the slot, and I did not replace the gas, I think that I need to be monetarilty compensated for this horrible experience. I will never never use Uhaul again and will make sure that people know this horrible experienceSheree Y.
Customer did not leave a comment.Warren F.
Absolutely horrible experience. They could not figure out how to rent me a U-Haul truck! Come on, this is what you do. They could not figure out how to use the computer and had to call U-Haul corporate. And then the printer was out of ink and could not print my contract. I had to take a picture of the computer screen with my contract on it as proof. The girl that helped me was really sweet and really tired to help but... never mind. I suggest never renting a U-haul here. But the pizza is great and smells really good!erik J.
You all are way to high. to me overcharged...CHRISTOPHER K.
Customer did not leave a comment.waco M.
They need more staff that have a good grasp of English, both understanding what the customer is trying to convey and speaking English good enough to understand what they are saying. A store that has only one person taking care of store purchases, making food, selling liquor, and renting u hauls. Especially when there is a reservation. Also it would be preferable to pick up a vehicle that has enough fuel to make it to a gas station that doesn't charge thru the nose. I had to purchase their gas to make it out of the parking lot. Then they wanted to charge me an additional $30.00 for gas even though I brought the truck back with more fuel than what I got it with. Not happy at all.DONALD F.
Have the people clean the truck and have documents. I didn't even get a receipt for my credit card payment. Worst uhaul experience ever.Delbert M.
Customer did not leave a comment.della P.
The attendant mentioned that after I left the night before he had Googled my house and he liked it claiming it was like a mansion I found this to be kinda creepy and both me and my wife are kinda worried.JOSHUA K.
Just overall felt like a sketchy place. Have a hard time communicating with staff. We were concerned with things being done right. Everything went fine, but its a icky location to be honest doesnt remind us of normal uhaul locations.RYAN F.
Truck was at a quarter tank, facility had no idea what they were doing, and trucks were parked dangerously close.RYAN M.
Customer did not leave a comment.Bunnea S.
Customer did not leave a comment.Stan A.
Customer did not leave a comment.TWILA W.
very helpful worker who got me through the process quickly.Lisa R.
First they weren't able to accommodate me with the size truck I needed. And then the truck they gave me was full of garbage, the windows were covered in dog slobber and someone's cell phone was left in the truck. When I asked about renting a hand truck the clerk told me it was $10 for both days but after returning the truck I was charged $10 per day instead. If I would have been told that I would have returned it the first day as we didn't use it during day 2. The clerk didn't seem confident with the uhaul computers and it took much longer to pick it up then we had anticipated. When we dropped off the truck another clerk didn't really know what to do. She just took the keys and that was it, no receipt was given or final total disclosed. I had to wait to receive an email email the next day. I was pretty disappointed in the overall service with this establishment.AMANDA H.
This location is a small town gas station/grocery store that is quite busy with customers coming in to pay for gas groceries and deli type foods.There is only one cashier working there on the two saturdays I recently rented trucks there and it took 45 mins to rent a truck the first time and an hour this last saturday and that was with express check in.This one worker was so busy and frazzled that she lost and started crying in front of customers.This employ was so over worked and overwelmed that I would never suggest this location.I have rented many times thru the past decades from Uhaul and always had a good experience and I feel this location is not a place for Uhaul to continue there usually good business practices.DAVID G.
Customer did not leave a comment.DAVID G.
The guys seemed completely clueless, the location was filthy and so were the employees. Also there were several problems with the uhaul website while they were trying to complete our transaction.Aubrie B.
Customer did not leave a comment.Heather O.
Customer did not leave a comment.Robin C.
Customer did not leave a comment.leslie or norman R.
Cheemas employees went above and beyond any previous uhaul rentals..I have a disabling back injury and they were beyond helpful!! Great job!!carie P.
It took me an hour of standing in this gas station and repeating the process 3 times before i got to leave with the truck i reserved prior to the day! then when dropping the truck off at a different location they say it wasn't checked out properly and wanted to repeat the process again!Amanda T.