Customer Reviews for Cherokee Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cherokee Self Storage

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dario L. on

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robin C. on

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Emily G. on

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Jane T. on

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Tim S. on

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Ceciley G. on

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Terry B. on

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Ken K. on

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Carlos N. on

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Local was not open in the office hours, and for me that is not acceptable. The local was supposed to be open at 9 am and it wasn't until 9:15.

keith K. on

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Debbie was friendly and courteous and represented her company well.

Stephane R. on

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Connie B. on

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Jacque W. on

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Rosemary S. on

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A very personable woman was at the counter, she made it a very smooth transaction. I made reservations online and had a problem with return location. I called customer service about this, I spoke with one woman and one reservation specialist, both were extremely helpful and took care of my needs. Very Impressive.

Stephany M. on

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It was a great experience. Thank for for your help.

Kim G. on

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Ohio interactions were great. Illinois was terrible!

kim G. on

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Mark W. on

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I was told that it would get about 10 mpg. I gased up accordingly and even put in some extra. I was running late to return it and It had a little over a quarter of a tank which was just three or four gallons short of what it needed to be. I was charged $60 for a fuel charge which is $20 per gallon which is 10 times the market rate . this is Extreme price gouging.

gabriella T. on

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I went to Cherokee storage one week before my rental day to change the size of truck for the biggest one. Everything was confirmed by them. On April 1st, I got the medium size truck I rented since the beginning. It was very disappointing and took me 4 trips to move my house. It causes a lot of expense and a lot of inconvenience. More cost to movers time and else. I do hope you can make an adjustment on my total amount as the miles ran with the truck should had never been as many if I had the right truck on April 1st.

cora S. on

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Great!

Barbara A. on

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they did not let me have the u haul equipment for the quote i was promised instead they told me i couldn't take the equipment unless i paid 300+ in insurance fees that i was told i did not have to pay!!! Then after convincing me that i had to have the insurance and that if anything happened on the road all i had to do was call them...well i had 2 blow outs on the truck i was towing and when i called them on the first one they were like oh sorry we cant help you because it had nothing to do with their equipment.. i was left on the side of the freeway in an unsafe place and when i asked if they could at least call it in to someone they where like nope! cant do that AND SORRY GOODBYE!! So no i am not happy with this experience and i would like to have the insurance money i paid back!! because first of all it is useless and second of all i was told i did not have to pay it, and in doing so it has put me in a bind.

mike N. on

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Your office manager Debbie Hodges was very helpful and professional. We will certainly rent here again.

Phillip P. on

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Although the Uhaul website was temporarily down. The lady switched to old pen and paper contract and let me on my way.

elizabeth C. on

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Everything was great. The agent was very helpful and the cargo van was just what we needed.