Customer Reviews for Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)

244 reviews

8477 Brices Mill Rd   Chestertown, MD 21620

(410) 778-5048

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(410) 778-5048

8477 Brices Mill Rd
Chestertown, MD 21620

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The shop was old and run down. Not even a bathroom for the customers to use. However the person we meet there was very pleasant and nice

Dina T. 
Rating:
5.0

The rental was easy, from the online login, to pickup to drop off. The manager of the location, Bruce Coleman was knowledgeable, extremely helpful and made this rental a great experience.

Tyson B. 
Rating:
5.0

N/A

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Cal C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. D. 
Rating:
5.0

Nothing to improve - experience was great!

Brian F. 
Rating:
5.0

Have trailer hitches put on the Ford Transit vans.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

Customer did not leave a comment.

Gerald V. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
3.0

This location was a last minute change and we had to drive 90 minutes from home to get the vehicle. It is in a remote location.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

I made many mistakes before coming to this location. The owner was intent on making things happen the right way for me. He bent over backwards to ensure I had what I needed for my move and made sure I had the truck I “thought” I reserved. Never had better customer service ANYWHERE at any other business. AWESOME!

Noella H. 
Rating:
5.0

Bruce, the owner, is outstanding.

bob S. 
Rating:
5.0

Bruce is the best!

Helen M. 
Rating:
5.0

Easy process and friendly help

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Joyneka M. 
Rating:
5.0

Nothing to improve on. Bruce was very adaptable to my needs and timeline. Provided excellent customer service and knowledge. Very easy to work with. Thanks

John A. 
Rating:
3.0

The trailer was ready to go. Appreciated that.

Joshua G. 
Rating:
4.0

Customer did not leave a comment.

SHEILA H. 
Rating:
5.0

Very easy to rent and available at the time needed. Location easy to find.

Connie S. 
Rating:
4.0

Nothing great service

Dawn S. 
Rating:
5.0

Probably hard to do because of location but would have been nice to have a one-way rental but was not a big deal for me. Will gladly rent from this location again in the future.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Bruce was courteous and kind. We so appreciate him helping us out in our time of need.

Carla T. 
Rating:
5.0

Customer did not leave a comment.

Antonio E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Karin H. 
Rating:
1.0

Reserves at a convention location and my reservation was canceled and just to send me two hours a way for another pick. Not knowing that to location was so far. I could have reserved a truck at a convenient location. Very poor service.

Kadijatu A. 
Rating:
5.0

Mr Bruce has helped me twice now with truck rentals. He is dedicated to customer service and has earned my loyalty as a return customer.

Sue H. 
Rating:
5.0

Nothing!!

Wayne B. 
Rating:
5.0

Wonderful!!

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Doreen B. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
Rating:
5.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Brenda V. 
Rating:
5.0

Bruce was very helpful , answered my phone calls and questions. The trailer itself worked fine, easy to load, drove great. Worked great for my move to FL!

Margaret S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Anya J. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Owner was very thorough and expedited the rental. He had to retrieve an appliance dolly from another location, telephoned me and explained he would pick it up for me. Truck was clean and well maintained.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Chestertown Uhaul is the best!! Thank you, Bruce!

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Thanks Have a great weekend!

Larry H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Hugo H. 
Rating:
5.0

Excellent customer service

camren T. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn F. 
Rating:
5.0

Customer did not leave a comment.

Uylondia W. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Location was small, but very friendly and excellent service. We are very happy with our experience

David T. 
Rating:
5.0

Customer did not leave a comment.

Vivian J. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
3.0

Courteous and helpful service -Thanks

John H. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

Fantastic

Jose M. 
Rating:
5.0

the quick response and full and complete information from the dealer was 100% correct; the on-line registration was easy and seamless and made the entire process painless.

James N. 
Rating:
5.0

It was a deluge of rain when I showed up,that did not delay or deter the owner in helping me hook up the trailer.

James S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Very accommodating and convenient

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

wonderful

Jose M. 
Rating:
5.0

Bruce Coleman is awesome -- always well prepared, highly professional and most helpful.

William F. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Nothing I can think of, Bruce always gives exemplary service and its that alone the reason why I always go to him when renting a truck.

Drew S. 
Rating:
5.0

Bruce Coleman is helpful and highly professional.

William F. 
Rating:
3.0

The trailer was clean and well maintained; however, the cleaner/disinfectant used had a residual offensive odor which permeated all of my cargo. This especially for the mattress, box spring and a cloth covered chair. The items have been airing out for over 24 hours and still retain the odor. This odor is too strong and has lingered far too long. I cannot bring the items into my house with this lingering smell.

Peter W. 
Rating:
5.0

Offer a little larger open trailer

joe B. 
Rating:
5.0

very efficient and professional

Jose M. 
Rating:
5.0

I can't think of anything. My trailer and the service I received were Great ! Thank you.

Robert R. 
Rating:
5.0

It's all good - many thanks to Bruce Coleman for his professionalism and helpfulness.

William F. 
Rating:
5.0

great!!

Jose M. 
Rating:
5.0

Excellent service and support.

Jose M. 
Rating:
5.0

Great service!!

Jose M. 
Rating:
5.0

Easy, friendly.

nancy C. 
No reviews have been submitted for this location.

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