Super easy drop off! Good communication
Charlie T
Customer Reviews for Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bruce is wonderful to work with. Very efficient and kind. Thank You.
Linette TBruce was a great help. Will certainly use this facility again.
Willis SGreat people to deal with thank You
Robert CMr Bruce is a good guy treats me well!
William RGuy was nice, personable, pleasant while waiting for internet Could use better reliable Internet for your sanity and customer time Thank you
Michael BVery well run
robert rNobody there but didn’t need em.
Gary FThe app is dumb but good and fast service
William SLower the prices too expensive
Harry ZGreat and friendly service. Happy to be a repeat customer.
Patrick PJust do the same thing as they did for me. No improvement needed
Calvin SDon't rent trailers that leaks
gary lNothing as far as this location.....extremely helpful and professional
Fred TI looks like it’s falling down. You can’t judge a book by its cover, but it’s honestly an eyesore. The man who helped us was nice and friendly and would recommend it to someone, but would forewarn them about the way it looks dilapidated.
Brandi LBrian was helpful and efficient. The only thing is that it took longer to fill out the obligatory paperwork than to hook up the trailer!
Rick BI’m a multiple renter from this location and have always received excellent service.
Jonathan SNobody at drop off location. Called number on door, left trailer in yard. No big deal for me, but not good situation for customers picking up equipment or looking for service or information.
Peter BBruce was awesome to work with. He went above and beyond to accommodate my rental needs when I was in a jam and needed a trailer on a Sunday. I would rent from him again even though he is 1.5 hours away from my house! Thank you Bruce!
John PBruce was awesome and the whole transaction couldn't have been smoother!!! Loved my experience with U-Haul
Kimberlee BBruce was great - friendly and helpful.
Lyle SFacilities / buildings are in very poor condition. Staff was friendly and helpful, (but was initially absent during his lunch).
Matthew FHad an issue with the mobile pick up and could not get past the license number recognition. Therefore could not get the code to receive the key at the pick up box. Called Bruce from the site and he could bot have been more helpful in getting me my truck on time. He was terrific! I would definitely use his location again
Carrie SSmooth transaction thank you
PAULA WBruce was terrific in finding the right equipment for my needs.
Robert SThis comment is for uhaul, not chesapeake outdoor- Get trucks with cruise control!
Cody Cwhat a simple easy and fast
KURT DLack of cell phone reception /guest wifi
Tia JMr Bruce is alsome
William RNothing to improve! The experience was excellent as always.
Timothy LThe cab of the truck was leaking very badly during a rain storm.
Tom SMr Bruce always treat me good
William RWe love this location. Always superior customer service. Thank you!
Kristine BNothing. Bruce was very helpful informative and available whenever I needed him.
JOSEPH SThis place is great.
Bob WGreat guy there always treat you good!
William RNothing
John CExcellent place
Tim CVery fast and helpful and had everything ready fast and easy process 15 minutes to get on the road. Everything went Outstanding very friendly and had knowledge of the equipment and helpful information 👌 Will definitely be back for my next rental. Easy drop off using the online process and instructions was a pleasure to deal with U-Haul. Setting up rental online was a fast easy process. Received email confirming rental and pick up time. Great overall experience.
John PI really don't know how this business could do better
TRACY HChanging the drop off location was a pain. We had to talk to 6 representatives for several hours to straighten it out. Why do so many representatives tell us conflicting information?
Tracy HThey are fast friendly and work with you to be as convenient as possible. 1st class customer service and equipment
Adam MVery friendly service, very easy to pickup, drop off, rent, etc. Very very appreciative.
Kitri P