Customer Reviews for Chesapeake Rent All
(U-Haul Neighborhood Dealer)

284 reviews

1317 Old Post Rd   Havre de Grace, MD 21078

(410) 942-9425

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(410) 942-9425

1317 Old Post Rd
Havre de Grace, MD 21078

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

make lock boxes easier to open. Very difficult to get into key. Lock box was uncooperative.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

bay W. 
Rating:
5.0

Customer did not leave a comment.

douglas W. 
Rating:
5.0

Chesapeake Rent All provided a great experience. My family and I were moving 850 miles, and there I was, renting a 26' truck and a an auto carrier. This was my first time driving anything that big, and I was a bit nervous. Barbara handled my online check-in and sent me multiple video tutorials for the auto carrier. Angelo greeted me when I arrived, and then after I checked in at the office, he kindly hitched the auto carrier to the car for me, gave me some pointers, and encouraged me that I could make the trip fine. Angelo is the BEST! My only regret is that he didn't make the trip down with us. THANK YOU!!!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

The people were very nice, professional, and helpful. I requested an earlier pick up time and they were able to accommodate me. I would definitely recommend them!

denise P. 
Rating:
5.0

The lady that checked us in was amazing super friendly and helpful if I ever need to rent a truck again I will for sure come here thanks again

Donnell P. 
Rating:
5.0

They were very efficient. Quick in and out.

Delores K. 
Rating:
4.0

The trailer leaked in the rain causing some boxes to get wet

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

I can't say enough good things about this location. They went above and beyond to help me pick up, connect, and use the car trailer. Everyone was friendly and helpful and Dan helped me to get everything hooked up and explain how to load the vehicle I was picking up. We will use this location again as well as refer our friends!

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Edith M M. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

A+++++ service

Derek C. 
Rating:
5.0

My experience at this location was , as always , completely satisfactory . Great people doing a great job . THANK YOU .

George B. 
Rating:
5.0

Customer did not leave a comment.

edward L. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Chesapeake rent all is by far the best rental location I have ever used. The people are very professional and pleasant. I can't thank them enough for making my rental as smooth as silk.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Nick N. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
4.0

location was helpful as we had at a moments notice travel 150 miles to pick up truck, from our original pickup site in Middletown NJ

PATRICIA E D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

NICOLE J. 
Rating:
2.0

Renovate the building. It looks sketchy from the outside.

James G. 
Rating:
5.0

All is great,the staff is friendly and very knowledgeable. The shop guy even had it hooked up to my truck and went over details & hookups.

tom B. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
1.0

Not let someone rent equipment and then move their order 4 times. That's inconsiderate and awful

Richard Z. 
Rating:
5.0

Nothing but positive vibes in this place. Definitely well managed and customers are valued.

DALE O. 
Rating:
5.0

Customer did not leave a comment.

LG C. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

This rental went so smoothly that you helped restore our very poor opinion of Uhaul after a very bad rental experience. Thanks. We will use you in the future if we ever need a truck again.

Francis K. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Customer did not leave a comment.

Latonya L. 
Rating:
5.0

Landing gear on trailer broke

Merrill D. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
3.0

Van was in good running order but was well seasoned and showing its age. Ride was very rough but service was quick and courteous. I would recommend this location.

LAWRENCE R. 
Rating:
5.0

When I created the order online I did not select safe move but after I turned in the truck I was charged for it. Not sure if that was an issue with the website or person that checked the truck out to me.

Christopher C. 
Rating:
4.0

A permanently affixed jack on the trailer will be a welcome feature. Once the hitch was disconnected from the trailer, and trailer loaded, it quite dangerous and quite a challenge to successfully re hitch trailer to the truck pulling the trailer box. Please consider installing a permanent jack. I almost lost a finger accidentally using a provisional jack.

addie Q. 
Rating:
5.0

Customer did not leave a comment.

Merrill D. 
Rating:
1.0

Leave the trailer jack with the customers. I was told to come back between 8-8:30 sunday morning. No one was there. I was stranded for a hour and a half waiting for them to show up. I eventually had to pull it off my truck with two employees who randomly showed up that had no idea I would be there and leave it on cinderblocks.

MATTHEW A. 
Rating:
5.0

Cleaning the inside of the equipment.

David W. 
Rating:
5.0

No improvements needed. Staff was knowledgeable, courteous and friendly.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Everything was fine. Dealer helped me to get the equipment quickly and there was a no hassle return. Great experience.

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Not a thing. Great service -

Peter C. 
Rating:
4.0

I had to drive 96 miles round trip to pick up the trailer and then another 96 miles to return.

George P. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

wayne P. 
Rating:
5.0

Customer did not leave a comment.

brandy W. 
Rating:
5.0

Customer did not leave a comment.

wayne P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Everything is perfect.

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

First time using this location they were great. Using them again tomorrow. Renting a pickup truck and car carrier. Personell was was great from office personnel to the men getting the truck hooked up for me. Awsome 🚚🌞😁😉❤

Paula C. 
Rating:
5.0

One of the quickest and easiest rental experiences I have had anywhere. Great staff and service.

Tommy R. 
Rating:
5.0

very good experience

James S. 
Rating:
4.0

Closed 2 early. Did call their phone # advising them that I dropped off trailer @ 5:30 as well as notifying U-Haul via form.

Sandra S. 
Rating:
5.0

I did not realize until I looked at my receipt that I was billed for the safe tow of $40 which I did not need since my automobile insurance covered me. I do have to say the pick up site was awesome with great customer service. Well recommended!!!

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

The gentleman that processed my rental of a motorcycle trailer was outstanding. I apparently misread the ball size of the hitch required for trailer on the site, and thought I needed a 1â…ž". It requires a 2". So when I was picking up the trailer, we both realized this. When I told him I'd have to go get one and I'd be back, he offered me his personal 2" hitch from his truck! He let me borrow it so I wouldn't have to go buy one. What a nice guy! Thank you again, Sir! I really appreciated that. He even hooked the trailer to my truck, and another fellow unhooked it when I returned it. Very friendly people, highly recommended!

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

In the dark we could not take proof pictures of no damage return. Lot was small for our 26 footer. Truck did not come out of decelerating downshifting early enough twice. I had to shift into neutral once.

Carl W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

30 min late dropping off my auto transport trailer, charged another full days rental ...

Thomas J. 
Rating:
5.0

Employees friendly, efficient, and professional. The process was straightforward, and I felt at ease with their COVID processes and protocols. The truck was clean, ready to go, well maintained, and staff took their time to answer any questions I had prior to my departure. I haven't used U-Haul in a few years, but this location is easily the best I've been to. I will be back for cross-product sales and services. I would recommend this location.

Joshua B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

This location is wonderful! I used the app to book, pick up and drop off, and everything went smoothly. Merrill was very helpful and came out to assist me upon arrival both times. I would definitely recommend this location and will use them in the future.

Robynne G. 
Rating:
5.0

Great services

Shane F. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Make the app easier to use for pick up. It was very confusing. The owner of the facility came out and helped us instead.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Very satisfied.

David J. 
Rating:
5.0

Barbara runs a tight ship. in and out in no time....thanks

merrill D. 
Rating:
5.0

Customer did not leave a comment.

Terence W. 
Rating:
5.0

Customer did not leave a comment.

Joshah J. 
Rating:
5.0

Customer did not leave a comment.

ManHong W. 
Rating:
5.0

Customer did not leave a comment.

merrill D. 
Rating:
5.0

They did a great job helping with my uhaul!

Jeffrey C. 
Rating:
5.0

The staff went above and beyond, incredibly friendly and helpful.

JAIMIE B. 
Rating:
5.0

Everyone is always friendly

Iris H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Nothing. Everything was great.

Norma A. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
No reviews have been submitted for this location.

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