Customer Reviews for Chicago Station
(U-Haul Neighborhood Dealer)

128 reviews

22013 SR 120 E   Elkhart, IN 46516

(574) 206-4810

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(574) 206-4810

22013 SR 120 E
Elkhart, IN 46516

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good work.

James P. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

This place is too damn busy. I spent 45 minutes trying to get paperwork completed as the girl also ran the cash register plus they had some kind of BBQ fundraiser in the parking lot.

Gerald D. 
Rating:
3.0

The trailer had a running light out and the license plate was ripped in half. The lady inside was super nice though. Really liked working with her.

Aaron B. 
Rating:
1.0

Location was fine Equipment fine When I called U-Haul 800 number they were not helpful at all fir the return

scott R. 
Rating:
4.0

I get it - the more automation, the better but dang it all, customer service is still important. There is convenience in using the app for check in and check out. Just not the same happy U-Haul experience without knowledgeable friendly people.

Beverly P. 
Rating:
1.0

No drop box for keys. The clerk inside the gas station could barely muster a grunt to me and said she'd take the keys. I had no clue if she worked for UHaul dealer or not. I felt like this was the worst position to be in....simply leaving the keys to a $25,000 truck with some random person.

KEVIN ERIC W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Easy drop off, it's actually a gas station. But was instructed to leave doors unlocked at drop off?

Katharine G. 
Rating:
1.0

Have a associate with knowledge not charged extra fees without explaining why or what they are foe

Melvin O. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

No Truck inventory, no moving blankets/pads. No copy of contract. Took way too long (45min).

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

Representative was quick and easy to deal with. Had me in and out in less than 5 minutes!

Nathan L. 
Rating:
5.0

Great, All good.

David C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

No inspection was done. Pads had been reserved on the contract, but were not available. I had to go to another location to pick up pads. The truck had not been cleaned.

William A. 
Rating:
3.0

Truck was well maintained, however inside and outside was very dirty. I cleaned the interior so that I didn't feel like I was sticking to the door, steering wheel, etc. Windshield wipers bad, cleaned all windows and rear view mirrors. Small details that I think could be better.

Jorge D. 
Rating:
3.0

There is no drop box for key at night

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
4.0

Customer did not leave a comment.

SHERRY S. 
Rating:
3.0

Was charged more than was quoted...

JOSHUA W. 
Rating:
3.0

I had to kill about a dozen cockroaches before I could load anything!

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Noble S. 
Rating:
5.0

Was a very convenient location for me to drop off because it was the closest place to my new house but the man in the store was very short with me and my husband and had a very poor attitude overall. He was not friendly at all! But if I knew someone who was moving close to hear I suppose I would recommend that location only because it's convenient.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
3.0

Truck had a couple 3 inch holes in the roof. Was very obvious that the people had not inspected the truck when it was returned prior to my rental. The cargo area was wet because of the holes when we picked it up. Thankfuly weather was good during my rental period!!

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Abatu S. 
Rating:
1.0

Some marker lites were out. Couldn't lift hitch ball receiver off ground or off hitch when returning-no one to help as counter people were only capable of operating cash register.Manager wasn't willing to help as he was off duty.

jack J. 
Rating:
5.0

Customer did not leave a comment.

Randal V. 
Rating:
4.0

Want sure where to park truck. Otherwise great service.

shannon K. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
2.0

We had a flat tire on a busy state highway. The truck that I rented was not inspected by anyone. I got the tire fixed and told the person I rented it from and the person in roadside assistance that there was another tire on the same unit that needed changed. The tires and other pertinent items should be checked before it is rented. I was treated very well by James in roadside assistance. He was professional and genuinely concerned for our well being. I would rent from UHaul again. Respectfully, Janice Berger

JANICE B. 
Rating:
5.0

easy worked well

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

I think overall the bill was a little high!

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

vickie R. 
Rating:
4.0

Customer did not leave a comment.

Cassondra V. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Lois H. 
Rating:
5.0

Perfect as is

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
3.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Customer did not leave a comment.

joseph W. 
Rating:
3.0

The reservation was received in wrong should have been received as a one way our credit card was charged almost $400 instead of 140

Cary D. 
Rating:
3.0

Customer did not leave a comment.

Sheri W. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
1.0

Being a baseball fan, I'll use the analogy of 3 strikes and your out! I've had 3 bad experiences with U-Haul so I won't be using this service again. Your scheduling SUCKS and it has bit me 3 times in a row. This time, I scheduled the trailer for a 9 AM pick up. Imagine my surprise when I got there to find out the guy that rents the truck doesn't come in until 10 AM (actually 10:15 this particular day.) This completely put my plans into turmoil. Stressful enough to move without this crap. GET YOUR SCHEDULING ACT TOGETHER U-HAUL! That being said, they guy was helpful and apologetic and the equipment was fine.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
5.0

Very happy with the equipment and the customer service

Doug C. 
Rating:
1.0

when we got to original location. was told that they didn't have anyone there to process the U-Haul. so I had to drive all the way back to Elkhart to pick up a vehicle.. U-Haul gave me the milage to rent the U-Haul but did not take into consideration my drive back and forth. On top of that. They said they tried calling me. I have no missed call or gotten any calls regarding the strugis location pick up. This was very inconvenient and frustrating.

Matthew D. 
Rating:
5.0

location great. service was #1 Thanks

john V. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

I rented a car dolly and towed a 3000 lb car stuffed full of stuff for over 2000 miles, from Indiana to LA without any issues whatsoever, the equipment performed flawlessly, I was satisfied

MILTON G. 
Rating:
5.0

Customer did not leave a comment.

Jeanne F. 
Rating:
4.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Customer did not leave a comment.

Apostolic P. 
Rating:
5.0

Very easy to get in and out. Very friendly people

READ M. 
Rating:
3.0

Paid $10 bucks to rent a dolly and was falling apart the metal frame was broken in several places.

Christopher R. 
Rating:
1.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

The customer service was was friendly and good. The cup holder area of the truck was dirty. The truck could also use an alignment.

Rachael H. 
Rating:
5.0

Customer did not leave a comment.

walter B. 
Rating:
1.0

To be in time not make the customer wait and explain to the customer about the contract he signing and be more helpful because and not send the customers out in the woods very ,very poor customer service can even greet ur customers very sad very sad I would like customers service manager to call me that would very very appreciated

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

nancy S. 
Rating:
5.0

Customer did not leave a comment.

stephanie F. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

lynn W. 
Rating:
5.0

Maybe more equipment available at this site

KEN W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Did not have enough furniture pads

Robert W. 
Rating:
3.0

Nice to have 24 hour drop off, but no one there to help me spot the trailer. Went well anyway. Thank you.

Thomas A. 
Rating:
1.0

I was told the trailer would be $20 over the phone not $60 which it came out to be and that was without insurance. I could have got a bigger size box truck for a few more $$$.

branden S. 
Rating:
4.0

Nothing. This location is helpful and quick.

David V. 
Rating:
1.0

Just took name for drop off no paperwork for unit then charged an extra day with out my consent even when dropped of on the day paid for

robert B. 
Rating:
4.0

it was all good , people were very nice , picking up and dropping off, made it very easy , thank you

Brett H. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

At time of reserving a truck the drop off was determined with 24hr. drop off. When we dropped off truck the place was deserted with one other truck with keys inside,beings it was after hours we were unable to contact anyone. I left my ph.no. In window, so the next morning they called me and said they no longer take trucks and I must come pick it up and deliver it to another location, this adding about 30 extra miles. It would have been so much better had they called and let me know to drop off at new location.

Galen B. 
Rating:
4.0

The entire experience was hassle free. The equipment Was quite comfortable All personnel very courteous and most helpful..

Budd W. 
Rating:
5.0

Nothing it was quick and easy nice thank you

LYNN W. 
Rating:
4.0

Mark was very helpful

Pam S. 
Rating:
4.0

Not a fault of the rental business, but location is difficult to make a left turn due to heavy traffic and close proximity to busy intersection and traffic light.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

cory L. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
4.0

Customer did not leave a comment.

PHILIP T. 
No reviews have been submitted for this location.

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