Customer Reviews for Chipley Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chipley Hardware

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CHARLENE M. on

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Richard S. on

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The parking area has no lighting and several low lying areas that allow water to pool in the area making navigating at night nearly impossible.

Kevin J. on

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Naomi F. on

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Kelley F. on

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Kimberly B. on

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Friendly the minute you walk in the door. The gentleman took the time to check out the drop off reservation and explained why things were in order.

Gina M. on

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The entire left side of the truck was leaking. It started to pour down rain after I returned home and started to load it. I tried to put towels up by the leaks but it turned out the entire back was leaking all along the left side and dripping so much in the corner that the top storage area puddled up with water. Everything I had already loaded, including mattresses, boxes, furniture was soaked with water. I tried to cover it with a tarp or move the items but it was unsuccessful. As i.was unloading and reloading items the next day I had items that were ruined, damp, and still wet. I also was not able to make another trip due to the rain and having to wait to load and unload items so several furniture items such as dresser, entertainment center, and big screen TV were not able to be moved and I was not able to go and pick the items back up from the place I moved out of so those items were left behind and lost as well.

Gerald L. on

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Customer service was great at this location. Gentleman that assisted me in parking and unhooking was great. Thanks

Raymone H. on

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susanna T. on

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Sarah H. on

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Excellent location! Will only rent from this location due to their consistency in meeting, and exceeding, standards each and every time.

Christian J. on

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Philip S. on

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DANIEL K. on

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Dropped off after hours, clean lot.

Katherine F. on

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Thomas C. on

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Ronald D. on

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Excellent service.

RUSSELL B. on

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JOSHUA A. on

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Have working equipment ready for pick up.

Pam W. on

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Ricky B. on

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Dennis L. on

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Fast & friendly service. Trailer was in excellent condition

Tim S. on

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Equipment was in bad shape. Door didn’t close properly, there was a gap under the door. Had to use a hammer to open and close the latch. Tire blew on trailer 30 miles from my house and had to wait 3 hours for a tire change.

Amy T. on

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Terry C. on

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BRIAN L. on

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Pamela B. on

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The gas was not where they said it was I had to ask for adjustments and the mileage all wrong in order to get fixed I had to be on phone with uhaul forever you suck.

Thomas M. on

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Michael M. on

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Dennis W. on

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Ricky B. on

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KEVIN B. on

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Chalmers W. on

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Advertised via electronic media that this location has a large selection of haulers, great and prompt customer service. The other locations advertised that they had the requested equipment and didn't have the equipment nor the office hours, even thou I had reserved the equipment.

Ann F. on

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The worker was injured so was unable to hook up trailer alone. Luckily, my son was able to assist. If I would have been alone I would not have been able to get the trailer on the hitch.

Ralph H. on

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Peggy D. on

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Kenneth A. on

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REBECCA H. on

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Heather T. on

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Tell them to write down correct gas that is in the truck. We were charged for gas that was not in when we picked up. Also we paid for a dolly and it was not on the truck. I called in and was given a refund but I was charged for gas i did not use. Also we pre registered online and we still waited in a musky hardware store for almost 30 min. Do nit recommend this site at all.

John P. on

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Jill P. on

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Christopher G. on

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Pamela S. on

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I rented from y'all couple times before this card used was my boyfriend's Thomas Cobb an I brought trailer back on Sunday which associate told me I wouldn't be charged if brought back Sunday an I was charged for extra day

Randy M. on

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Erica W. on

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laurie S. on

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Very charge for mileage

john B. on

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Awesome customer service with the folks at the Chjpley Fl location. They know their business.

sandy B. on

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Melissa S. on

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Drove a half hour to get truck, drove half hour back to the house and when we opened the back it was infested with roaches and smelled like farm animals had been inside. Feces were also smeared on the floor. Absolutely disgusting and appalling. We’ve always used U-Haul and never had an issue, we will never use them again!! We then had to drive the truck back to location and get another one. Lots of time wasted because of the atrocious condition of the truck. Be warned look inside the truck before you leave the place! Patrice at 1800 U-Haul was nice and did the best she could and gave us some compensation for our troubles after I provided pictures and a few emails. Still doesn’t change my view on using them ever again.

david B. on

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Worst U-HAUL experience I have had in over 20 years of using U-HAUL!!!!! Feel free to have someone from U-HAUL management reach out to me for a more detailed report.

Daniel G. on

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Timothy O. on

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Terrible service. I had drive 3 hours out of my way to pickup the truck. The individuals at the first pickup location were rude and did not care about my business and did not help. Just gave me the 800 number to call. 800 number was not helpful. The truck that was provided was dirty and mechinically an issue to drive 1200 miles.

Steve I. on

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Daniel K. on

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Melonae G. on

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Catherine P. on

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Absolutely were delightful! Customer service was superb!

jason B. on

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Daniel H. on

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Pat W. on

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thomas P. on

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Mike F. on

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Good people to work with.

Troy K. on

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The exterior of the truck was dirty but the box area was clean. The people there were extremely nice and very attentive to my needs. They made the effort to make me feel important. I liked that.

Maria P. on

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carl L. on

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larry W. on

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No because there are places closer to drop the trailer off

Kendrick W. on

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great customer service

Katherine C. on

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I had to make a call back to ask them thank show that we returned the trailer. They had data issues.

MATT B. on

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Jonathan S. on

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I lost my home in Panama City from hurricane along with my job. I feel uhaul could have gave me a better deal

John P. on

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Warren B. on

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Overcharged no explanation why

Lindsay J. on

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Marvin B. on

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Brian M. on

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Everything went perfectly

Dick A. on

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Excellent

Philip S. on

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You should let people know how cheap it is to rent a u-haul. I thought it would be about $60 or more dollars to rent it for the day. Could not believe I could rent it for the whole day for less than $20.00. $28 with Insurance. As a matter of fact I told about 10 people how much I paid and they all thought I was lieing. Who knew? I paid about $1000 for a trailer to haul boxes from a warehouse to my house. Did this because i thought it would be to exspensive to use U-haul. Only problem is when it rains my boxes get wet. So on this trip I decided to get the u-haul so if it rains they would not get wet. I really was shocked to find out the price. Should have been hauling my boxes with u-haul for the last 10 years. Thanks.

Ross S. on

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Pat W. on

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Richard S. on

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Allen B. on

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Great service!

Tim O. on

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stephany K. on

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Great service!

Mary Melinda How M. on

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Everyone was very nice and helpful. They seemed to be having a problem with signing in to your system so it took a while. I had to go before I could get a paper contract. When I got in the truck it was less than half full. I called and they apologized and told me to return it with the same amount of gas. No big deal. However, I will tell you that your truck (I do not hold the rental location responsible) was loud, rough, uncomfortable and truly the roughest ride I have ever experienced in my life. Maybe this is the way U-Haul trucks are - I do not know - but by the time I completed my journey I was totally exhausted. The worst thing was it had absolutely no pick up and each time I had to get on the interstate I held my breath.

Christine C. on

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Staff was very professional and helpful at time of pick and the new location of drop off. Nothing I can see that needs to be improved. Very courteous and professional.

Angus M. on

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george F. on

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Steve W. on

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Friendly knowledgeable staff

LARRY K. on

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Gentleman taking care of us, was EXCEPTIONAL !!!

Jerrine B. on

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LeRoy S. on

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Alex R. on

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Everything was great

Matthew P. on

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Perry S. on

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Very knowledgeable staff, friendly from start to finish.

David P. on

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Easy drop off location near my end point with friendly folks that efficiently completed my end of use paperwork and checkout of equipment.

Carol F. on

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thomas O. on

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they were closed when i droped off truck

john S. on

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would not take the drop out in

Donald H. on

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ROBERT H. on

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The rental agent tried to help me. He was unable to. Told me to leave and he would continue to try. I never have heard from him since.

Soketa J. on

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