Customer Reviews for Choppers Custom Works
(U-Haul Neighborhood Dealer)

54 reviews

1353 Hwy #3 E   Dunnville, ON N1A2W7

(289) 433-1052

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021 - 10/18/2021: Closed

Services at this Location:

Contact Us

(289) 433-1052

1353 Hwy #3 E
Dunnville, ON N1A2W7

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/31/2021 - 10/18/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Horrible experience.

valter MILHEIRAO V. 
Rating:
3.0

My rental time was changed without my being notified. The online registration was cumbersome and not user friendly. Although my start time was changed without my knowledge or permission my return time was left the same making the job difficult to complete. The 1-800 customer service rep was rude and impatient. The agent I was forwarded to was excellent

Susan R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
3.0

Easy to drop off with our phones after hours and nice and close to our destination.

JOSEPHROBERT T. 
Rating:
3.0

Customer did not leave a comment.

JEFFREYNEIL G. 
Rating:
3.0

Customer did not leave a comment.

TYLERJ A. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
1.0

Customer did not leave a comment.

BROCKJOHANNES CH J. 
Rating:
3.0

Customer did not leave a comment.

BOBBYA B. 
Rating:
5.0

Customer did not leave a comment.

Sean D. 
Rating:
3.0

Was told to just put key in box and then complete online return. Thankfully my brother came with me, and told me to do the return before putting the key in the box. Had i listened to the staff member, I wouldn't have been able to submit photos for the return of truck.

Caitlin T. 
Rating:
5.0

Everything about the service was great except for the fact that you can change our pickup spot at any time. To be sent on a 45 minute drive there and 45 minutes back and then 45 minutes to get my car and then 45 minutes back home again (a total of 3 hours extra driving) to get my truck even though I booked it far in advance at a close location is absurd. I will never use uhaul again due to this along with everyone else who knows about this very poor part of your service. This is in place only to allow YOU to switch things up on people so you can rent out more trucks as they come available instead of honouring reservations. Money grab and not good service.

Benn A. 
Rating:
5.0

Guys at the shop were good very helpful

Joshua S. 
Rating:
5.0

the pick up location was great; personnel did everything they could to help us out. It is with Uhaul itself that I have issues; when I booked online, I was looking for another location. I was told the day before I would have to do an extra hour drive just to pick up the truck and bring it back after my moving. This same person also told me I could not do self pick up at this location, so I agreed to pick up at 10 instead of 9. When I showed up, I was told I could ONLY do self pick up and it took a while to reach a uhaul rep to finally pick up my truck. Finally, the app was not working for the self drop off - 30 minutes wasted just waiting on the phone to finally be able to reach someone. Thank you Choppers Custom Work for your help, but I would not recommand Uhaul to anyone. Worst moving experience.

Marianne R. 
Rating:
5.0

Shannon at the Dunnville uhaul location was very helpful and pleasant to deal with. I highly recommend this location. 5 stars in my opinion.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
3.0

The pickup of the trailer was scheduled for Ancaster upon my arrival I was informed I had to travel to Dunnviile to pick it up. Two hour unexpected trip to pick up trailer.... very disappointing!

Gordon A. 
Rating:
1.0

Reservations made via phone with wrong date. Did not have my reservation. Had to use alternate bike trailer and ended up putting sod in my car as the unit was not large enough.

KEITH N. 
Rating:
4.0

Renewed my faith in u-haul services. Thanks!

Donald N. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Good people to deal with but rental info kind of vague.

Paul G. 
Rating:
5.0

Customer service was absolutely amazing. The staff went above and beyond.

melissa M. 
Rating:
5.0

Great to rent the truck over the phone/online. Shannon was a pleasure to deal with

Darrell N. 
Rating:
3.0

Customer did not leave a comment.

george A. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

In Dunnville it does not need to be improved

william V. 
Rating:
5.0

It was a very good experience .The young lady I dealt with was awesome .I would certainly use the service again of needed ??

Craig S. 
Rating:
3.0

Get all the sand out in the back of the truck!

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Michelle U. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Cyril C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Real value for the dollar - excellent service

nicky H. 
Rating:
5.0

Service couldn't have been better. Shannon was friendly and efficient. Highly recommend.

Andrew M. 
Rating:
5.0

Speed up the computer is the only thing I can think of. The gentleman who served us was very friendly, professional and courteous. We were in a bind as to storing our golf cart for the winter and he was quick to set us up with the trailer. He helped hook it up to our truck and got us on the road quickly.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

matthew L. 
Rating:
5.0

people in dunnville fantastic thank for all your help

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
1.0

You may regret asking about how our UHaul experience was. It was an experience from HELL!!! YOUR mess up and handling of this was incredibly bad. To the point that on more than one occassion I believed I would have to be taken to the hospital by ambulance. I have never in my life had such a bad experience. And no matter how many times we tried on our end to get it straightened out, you guys just did not listen and did not hear what was going on. You kept hounding us, even threatening us. Seriously, I was astounded at how badly you guys made a messed up mess even worse.

Robbin B. 
Rating:
5.0

I should not have had to go to this location. Reservation was a month ahead and the extra distance cost more than the compensation.

TAMMY D. 
Rating:
5.0

Customer did not leave a comment.

Nadine M. 
Rating:
3.0

We were not pleased that we had our pick up location changed twice when we reserved the uhaul over a month ago

Diane S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The tires on the dolly carts are way too small

Daryl L. 
Rating:
4.0

Very good customer service! Not a problem at all with the gentleman behind the counter.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Top notch experience! Many thanks to all at Choppers Custom Works - UHaul!!!

Thomas P. 
Rating:
5.0

These people took good care of us from the check out to walking to the truck ! Highly recommended

lesslie I. 
Rating:
3.0

Please ensure that customer's original request is honoured!!! We rec'd call on day before scheduled pick-up that our rental truck wouldn't be available until 5:30 pm rather than 9 am!!!! All our plans were made for original time!!!....As a result we had to drive 30 miles to Stoney Creek, ON the night before to pick up truck ourselves.

Bob B. 
Rating:
3.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

YVONNE S. 
No reviews have been submitted for this location.

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