Customer Reviews for Chori USA LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chori USA LLC

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Alexis T. on

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We arrived at the location at 1030am and we needed the truck before 11am. The application had us waiting for approval for over 30 mins so in the meantime we called and were kept in line for the next available agent for about 40min. When they got to us they asked us for an alternate phone number and they tried calling us to that number but they were having issues on their part. We gave them two alternate phone numbers and they were still having issues connecting to them. The entire process took over an hour. We ended up taking the car at 1145am approximately.

Anthony D. on

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Poor service and response time

David J. on

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When I turned in the truck, there was only one person running the store and he spoke very little English. It was obvious he had not been thoroughly trained and was extremely slow in checking in our truck. It took right at 35 min. to finish check in even after he called his manager for advice. We were the only customers during the whole 35 min. I do not fault this gentleman. He did his best to accommodate us, but I do fault the management for leaving this new employee on his own, placing him in an embarrassing situation and causing my party unnecessary delay.

Lauren V. on

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The truck we reserved was not returned when agreed upon, which can happen. The location offered to upgrade my truck at no additional cost which was a blessing. When I went to pick up the truck there was a homeless man sleeping in the back of it and had to be asked to leave. With that being said, the back of the truck smelt like smoke and bad B.O. there was no other truck available therefore I had to take the one provided. Not a great experience on my end.

Guillermo G. on

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Customer did not leave a comment.

Marta J. on

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This is the second time i used this place, great service

IHAB M. on

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The fastest booking ever it was in and out, dropping off was fast as well . The lady behind the counter was great and very friendly. I will be back and definitely will recommend this location to all my friends and family.

RAUL G. on

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Customer did not leave a comment.

Marta J. on

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Frank D. on

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marcio S. on

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Thea B. on

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melba O. on

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Everything good

Patrick G. on

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Customer did not leave a comment.

David P. on

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