Customer did not leave a comment.
Joaquin V
Customer Reviews for Circle C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was extremely helpful.
MICHAEL BGreat service by Marc!
TIMOTHY RIt was a shit show trying to get it, and then waiting for a response. Won’t be doing it again
Ryan SGreat service. The UHaul manager did a great job of explaining how to use the trailer. The trailer worked great. I'd definitely recommend this location to anybody needing UHaul rental services.
Duane TOverall the digital check-in was smooth, but I had ordered some additional equipment (Dollie(s) + pads) for my move that were not left in the back of the truck.
Taylor SCustomer service was great. The man was kind and took care of our needs. But the cleanliness of the place was poor. The bathroom was very dirty.
KASSY SThis is probably the third time I've had to come drop off or pick up a Uhaul and nobody is EVER THERE! I definitely won't be going back and refuse to take any Uhaul I rent to this location ever again.
Gloria TMake it so people can actually take the trucks to different places to drop them off instead of having to drop off the truck at the same exact spot. They picked it up from it will make it easier for people to move so they can actually take the truck to a shorter distance.
Justin MA lot of money spent, missing items from this store, forcing me to go another store. (The originally scheduled pickup store) Nearly flat front left tire which had me standing in line at the tire store to fill it up. Meanwhile the check engine comes on and remained on the entire 700 mile trip. More cobwebs and dirt than gas on the truck- which also had intermittent air conditioning during the trip with outside temps well over 100 degrees for most. This truck was a mess thru and thru and has been driven to death at 122,000 miles and counting. It was the only 15’ truck avail for an of state on way trip. The people on both ends were pleasant. I would like to see a substantial credit issued. There’s no way it was worth what I paid. Please advise at soonest. Rod Skillington
Rod SMark was great, super helpful!
Caleb MGreat friendly customer service. Highly recommend this facility.
Paul AWe had a horrific experience with the Antioch location. Booked to pick up in concord at 5:30 pm. No one called to confirm. I luckily called and was told we had to go to Antioch. Then I called Antioch at noon and was told to be there by 1:00 which was impossible as it’s far and we booked 5:30. Then called dispatch and the manager was super super rude. Sent us to Vallejo which is over 45 minutes away. They were nice (thank you). But the location in Orange was horrible. Told us he closed at 1:00 so we rushed over and when we arrived at 12:15 no one there. We couldn’t back in to the location-no room. Had a hard time getting the trailer off and a hard time getting it in a place and a hard time getting out of the lot. Never ever ever again will we use U-Haul.
jonathan MUhaul website seemed to lock up often during transaction causing staff to use cell phone.
MARK Pthe vehicle was clean, however, the front suspension was not in good shape. On rough roads it jumped up and down like a rodeo horse. Hitting pot holes also made the vehicle jump from side to side. Sometimes it was a terrifying experience.
Clifford SBrand new clean trailer was provided, fast and helpful pick up and service .
jimmy FI'm sorry I didn't know the gentleman's name but he was so friendly and helped us get the truck so quickly...fastest check out experience!
Traci SWhen I came in I was not seen by the owners for 20ish minutes because they were not at the front desk. Location is in a back area by a school. Hard to find and turn in and out of. When asked about equipment and how safe it is was informed that the vehicle was used and just turned in same day as I am picking it up. They did not do a full inspection before hand.
Isabella FThe gentleman helping us was very friendly and helpful.
paul hThe customer service representative on the phone was rude and unhelpful
Deanna TJust drop off on my phone after hours so no employee interaction but took longer because my phone could only pull 1 or 2 bars of signal so uploading photos took extra time.
Terry HClean and easy. Thanks
Barry FCustomer agent at p/u location was friendly, helpful and very professional. Will always use this location vs the other two in area. They were no where near the sevice level.
adrian pI can't think of anything at the moment.
Michael LExcellent customer’s service - highly recommend this location
Frank ANo employee available to return truck on a Friday afternoon, had to put hand truck in the cab and throw the keys through the door of the office.
Eric WThis location operator is great, super friendly and made the experience super easy!
jim sI had an accident where the triler fell off my van, very poor help I recieved, very bad service. I'll still waiting to hear from you.
julio sTransaction was easy. Limited hours can make pick up tricky, but after-hours drop off makes things easy.
john pNothing. Jerome was polite and straightforward. The best type of sales rep.
Bonnorak POutstanding customer service, looking forward to using again soon.
Lisa CVery professional and courteous
mario zVery good serive. I would glady use again.
Victor DThe person I worked with was professional and thoughtful
Dennis DJust make sure you have the vehicles. There were several customers there for vehicles that were sent elsewhere because there were none available after they had reserved them. Mark, who is in charge did an awesome job though he made sure he found vehicles for these people.
Charles DIt was quick and easy. Just what I needed
David SI am very pleased with Jerome and service he provided was excellent and beyond my expectations. Thank you Jerome and we will definitely see you as necessary arises in the future
kant dEverything went well for me; issues are public showing up with no idea what they need to tow. This puts the process behind.
Ken HThank you
Kenneth DOutstanding
SALAH AEquipment was clean and filled with the furniture blankets. We requested in the back. Very easy to do pick up after hours. Really recommend this location. Wonderful people to work with!
Jacqueline GExcellent service and equipment!
Wendy NAAA+++. Friendly, efficient. Preferred location
HEIDI DSimply the Best.
JOSEPH BThis is absolutely the best service the nicest U-Haul employees I've ever had. Not that I've ever had any bad these guys are just super great. Anytime I rent from U-Haul it's going to be from them
JOSEPH BGood transaction. If return time was printed correctly, it would be perfect.
Kenneth KN/A
Angel MI was very happy with the efficiency of the gentleman who checked me in and out. No problems whatsoever.
Steve SMark was really nice
Nekea SGreat customer service
Melissa BNo call back after message left to verify receipt of trailer. I was unable to check out after hours since the system "could not verify location," per call center. A call from the facility would have been appreciated to acknowledge the return was complete without issue. Because I was unable to check out via app and no call from the drop off facility, I was not able to report an issue with the trailer. The coupler on the trailer is defective....had a difficult time at pick up to attach the trailer to the ball, and at drop off to remove trailer from the ball.
Vincent TThe truck was like brand new. People were helpful. Got a great deal. Don't like on phone app. Asked for counter service and was switched to phone app automatically. Tried to use it but did not work, so had people help anyway. At check out app could not even find my location just kept on spinning. Guy working took key but didn't check truck so I was not sure about status. I had swept out truck and folded blankets before returning truck. Had to check credit card statement, and was not charged extra so I guess everything was in order. App said to take pictures but never got that far to tell me of what, so I just took pictures of everything. Do not like the phone App.
Peter NIt was a night drop after hours. Waiting to hear back from them that all is well with my drop off.
Jim C