Customer did not leave a comment.
JASPREET D
Customer Reviews for Circle C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly and efficient. In and out in minutes. Would definitely recommend this location.
Xuan HI had to get a unit to clear out a storage unit that I had and Jerome in the office was really nice and helped take care everything.
Roberto STodo fue excelente, la atención y el servicio.., Super recomendado!
Juliet GMark does an amazing job of making sure everyone leaves happy. Thank you!
Justin MDropping off the equipment was quick and easy. Very friendly staff.
MIGUEL GThe staff at Circle C U-Haul in Orange California was great! I only picked up a small pull trailer for a one-way rental to Prescott Arizona. But, I had lots of questions. Both of the gentlemen were very knowledgeable. They took their time and answered all of my questions when I was just looking at renting a trailer and each and every time that I called or stopped in for more information or trailer towing insights. I not only would recommend Circle C U-haul in Orange. I would suggest that you make them your first call when thinking of using a U-Haul piece of equipment.
RICHARD VThe gentleman was very nice and helpful.
EBER Gthe process was quick, friendly and I’d definitely recommend to friends n family!
elisa vGreat experience!
Ashley CI would recommend this U-Haul site mainly because it’s open 24 hours—having that kind of flexibility is super convenient. But there were some issues I need to bring attention to, especially regarding safety and the condition of the vehicle. First, safety was a real concern. The pickup location had no lighting at all. As someone picking up a truck alone at night, this felt extremely unsafe. Trying to take photos of the vehicle in total darkness and locate things like the odometer was not only frustrating but honestly scary. A minimum level of lighting at the site should be a basic expectation. The vehicle itself was also a problem. As soon as we opened the doors, we were hit with an awful, foul odor—it seriously smelled like something had died in there. We got nauseous and almost couldn’t drive because it was so overwhelming. On top of that, there were bugs inside, and it clearly hadn’t been cleaned after the previous rental. That part felt really unacceptable. Then there were mechanical issues. The check engine light came on twice. A technician came out and told us it was safe to drive, but the light turned on again during our return trip. It made the entire experience more stressful, and given that this was a U-Haul truck—not a small car—it just felt more dangerous. These trucks are heavy-duty, and something going wrong could be a serious risk. Now on the flip side—U-Haul’s customer service was absolutely top tier. Every single representative I spoke with was professional, quick, and incredibly helpful. Whether I called in or used the live chat option, I always got a fast response from someone who clearly knew what they were doing. It made a huge difference, especially given all the issues I was dealing with. I was even sent a follow-up text asking if I wanted to leave feedback, and it was easy to leave a glowing review for the agents because they truly earned it. Each time I reached out, I walked away feeling like my questions were answered and my concerns were heard. Honestly, the customer service experience was so good, I felt impressed. Other companies should take notes—U-Haul’s support team sets a standard that others should strive for. That’s why I’m leaving this review: to both praise what went well and raise some serious concerns. I hope U-Haul takes this feedback seriously, especially around safety and cleanliness, and considers some kind of compensation for the very unpleasant vehicle condition and mechanical issues. This wasn’t just an inconvenience—it was uncomfortable and could have been unsafe.
Marijin CEasy location, friendly staff
ERICA GJerome helped me back the trailer into the lot and took the trailer off the hitch. Looks like he had done this a few hundred times before. He made returning the trailer easy and I appreciate that. He is a really nice person and I may be renting from him in the near future. I highly recommend the location and Jerome. Thank you again!!
BRECK NThe locations that deal with people are excellent. However, the girl who runs scheduling in California is the worst. The first time I tried to rent in California I had to cancel and rent the truck in Las Vegas as she could not guarantee I would have a vehicle and I had family coming in to help us move my mom. I rented a 16 ft truck to do the second load and again, she calls the day before to tell me they only have a 10 ft and a trailer. She was very condescending - us girls know this and that attitude should never be given to another women as we know what it means. There is so much more to this women but the condescending attitude and complete lack of customer service should require her to get some serious training. If it wasn't for the nice people that work at the actual locations - I would never use Uhaul again because of her.
Kelle HRep was very helpful and courteous
Ruben SNot entirely clear where to park - could use more lines on the ground to signal where not to block. Otherwise, easy to drop off
Linus JNo problems; it was perfect! The front desk guy was nice and easy to work with.
kaylin WGreat experience, we will use this location for our future U-Haul rentals.
Lindsey MNothing you Guys were great
Jonathan rNo hassles at all,it was a pleasure.
MARCO CLocation was closed from 1 PM to 3 PM and so it was only a key drop did not have any interaction with personnel or the inside of the facility. Just parked the truck went through the return Information online and drop the keys.
THEA HHonestly everything was fine until I was double charged. I was charged at pickup and charged again at drop off which was at the same location. Hope someone get this fixed because this isn’t right.
TAE KDrop off was quick and easy!
Thomas KFor the exception of the drop off location being entered incorrectly and costing some money at my destination, everything ws ok.
Kenneth BGreat Customer Service
Carlos MThe truck I was renting was not available at your Garden Grove facility as promised. I had to drive to another U-haul facility to pickup the truck. I had to pay extra to the movers that were waiting since I was over an hour late. U-haul needs to meet their commitments.
MERRILL FWe always get great, friendly service at Circle C storage! Mark is the best.
Marian J1. Improvement of customer service; the girl that took our payment information had zero business training. When I asked for information on returning the vehicle she said see your contract. I asked what is a location near the storage facility and she said to look online. 2. Again customer service, when asked where the vehicle was she pointed and said look for it. Seriously this person doesn’t want to be there. 3. I acme by on my way out to let them know about the low fluids (brake/pwr steering) on the vehicle and she simply walked away and didn’t come back.
ALVARO RService manager was exceptionally helpful and assisted us with hookup and instruction for use and safety. Very efficient and easy to complete our.contract. Very happy with the prompt and courteous help. Will be back to this location again!
RONALD BSuper friendly worker!
Jovonne LThis facility is top notch and my favorite U-Haul to conduct business with.
JERRY TSo the drop off was closed when I left the truck. But it had plenty of room for me to park the truck and the dropbox for the key at the door. I did call a couple days later to see if they found something in my truck that we couldn’t find. The gentleman’s extremely helpful very nice. And he is checking for me to see where the truck has gone to make sure that they can maybe check and see if the item is in there. I highly recommend it for a drop off or a pick up.
SALLY YSEE ABOVE
PAUL JI needed to return my trailer that I had rented at another location. An hour before closing I called the store several times to see if I could drop it off late. Nobody ever answered and never called me back.
David HExcellent, knowledgeable customer service!
Brian MPick up and drop off were easy. Great customer service
ELISA PThe best in-store customer service. Easy to pick up and drop off. Thank you. "Ralph"
RALPH LNothing, this location is amazing with great customer service.
KENNETH WNothing. You guys were great...
Emily AAlways a good experience
Duane KSecond time renting here, this time for personal use. Check-out and reservation process was very smooth. Will absolutely come back again if I ever need another U-Haul in the future.
Kurtis CExcellent experience!! Would absolutely recommend this business to anyone looking to rent a UHaul!!
Wendy BHelpful team, great service.
Aaron PThe customer service was FANTASTIC, the equipment was clean and ready. I couldn’t have asked for more. Thank you
KAMI KHonestly, the way you can improve all U-Haul locations is by hiring more employees with the integral standard of Jerome at Circle C Storage. I mean what a nice guy. He took the time to carefully examine the van for misc scratches/dents and because of his attention to detail, he discovered a discrepancy of the actual remaining gas in the van compared to it's paperwork. Also, he was very empathetic to the fact that I was pressed for time and he expedited the delivery of the cargo van and for that, I was quite appreciative. I highly recommend Circle C Storage simply for the fact that Jerome is there to lend a helping hand. 10/10 -Tony V Recchia 3/11/25
Antonio RThis location is AAA+++. I rent here on a regular basis and the staff are ALWAYS friendly and helpful. Their expertise and willingness to help make transactions flawless.
Heidi DKeep doing what you're already doing! I had a excellent experience!
Brandon BI highly recommend this location. From the easy to use online check in process to the friendly and efficient management and clean operable vehicles, this is my go to UHaul location. The entire Uhaul experience from getting a vehicle and movers to load and/or unload has been a timesaver and lifesaver!
Gina SParking space was very limited
RICHARD SCustomer service was good, as agent recognized U-H could not come up w/the trailer size I had contracted for and quickly changed the order to the next size larger w/no additional fee to me. However, when we checked the trailer electric connection, the brake & turn signal lights worked good, but NO running lights. He showed no concern nor offered any attempt to fix. I knew I wouldn’t be traveling much at night so made no issue.
Gary SAs a customer, I would say I was very impressed with how smooth it was.
jerome hGood people. Pleasure to do business with.
Ralph MFriendly and communicative.
ILZE GThe guy who took care of my order is so nice, answers all your questions professionally and have a great attitude. Looks like he loves what he does! I’m actually close to other ihaul locations but will be coming here instead.
Emmanuel PExperience was efficient and met my needs.
thomas rVery easy to work with
DUANE KJerome assisted us and he was absolutely awesome. Hands down the best U-Haul experience we’ve had.
Terrance NExcellent service
LUIS LIt was great!
JUDY MThe trailer needs better tie down placements on the walls and the floor.
DAVID DAlways an easy painless rental transaction
Peter WWas easy and a good experience .
JAMES GGerome is always a pleasure to work with and makes the process so simple Thank you
Duane KCould not have had a better experience! Will rent from there again for sure!
Jennifer MGreat customer service and very friendly.
Debra MI say the personal was not helpful, there were none. They made us hurry & turn it in by 3pm & there was no one there. It said they were open until 6pm. They left at noon that day.
Danette EEverything was excellent regarding this rental. Thank you!
Ricahrd AGave no information about anything and did not have requested equipment
Shawn RParking is difficult because of the locat
GEORGE TGreat customer service from staff. Everyone was helpful!
Carlos G