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ZABI B
Customer Reviews for Circle C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Highly recommend
TRAPPER PNothing
DENNIS HI thought the agent was trying to help me. Then he sent me with a old trailer that was difficult to open and close the roll up door.. each use was a 2 man task. My teenagers were with me as we picjed up the trailer. The boys said don’t forget to test the lights. They said the right side its not working. The agent was defensive. He said it must be working it was just returned. The boys showed him and then the agent put on a new wiire set to connect to my car. He walked mack and said it all worked. My boys were up by me towards the front of the car. The agent said he fuxed the lights and i drove away. This was tge first time i had used my newly insralled hitch so i was confident the wires were in good working order in my car. When I arrived to my home to use the trailer the rught side lights were not working. Upon my own personal inspection. Wires weee corroded and gad tape in different places. I called service and the agent came out. This man had to do work the lights were not working at all. Took him a while and teated all the wires all the length of the trailer. That was over and 3 hours later i was abke to use the trailer. I returned it a day earlier than I planned. Thus was my second trailer rented this week and i am very disappointed in the condition it was in. I do need one more rental and i am dreading the one way fee. Even though I also invested in a trailer hitch installation this week. I am happy that the employees have been accommodating to an extent. Other shops were very successful and yet others maybe not so much. So fingers crossed this last rental is my last for awhile. Thank you fir being here when my 3 teenagers and I needed the equipment..
MARCELLA CCustomer service is outstanding. Always friendly and professional. I rent a trailer twice a year to transport my moto from UT to CA and back. This is my second rental from this location. Both times I received top shelf service.
SHAWN HExcellent service, however no parking and trailers are packed in like sardines making it a challenge to get in and out . Only 1 driveway and a car was in the driveway…..
SHERRILL RAmazing service!
MARK TKeep doing what you're doing. Site manager Marc is a professional. A true asset to the U-Haul organization. He is a Superstar.
STEVEN SI been renting from this location for yrs. Amazing customer service. Always greets me with a smile. I recommend this location to everyone who is looking to rent a Uhaul.
MELCHOR GMade a reservation on line but Mark could not complete process online. Roll up door on truck was stuck and wouldnt close. Had to get help. Ordered a rolling cart to move furniture and location had none and had no Dollie’s. Charged me for 50 miles when round trip was less than 25! Very bad experience and definitely got cheated out of $25-+ for mileage I did not drive!!! I will contact corporate who can investigate
TIMOTHY REasy as it gets professional staff and the process was seamless
JASON STop notch customer service. Literally went out of their way to make sure I was comfortable with everything.
Rigo PI’ve rented from this location a few times and it’s always been a good experience. The gentleman in the office is always very helpful and friendly.
Coraima CEverything was great and spot on. Had zero issues from picking the uhaul to the final drop off. They made everything easy and seamless.
FRANCISCO GThe person who helped was super nice, helpful and professional. Thank you
Hani SFor me personally I love this location. They always take care of me. Best customer service hands-down.
RUBEN SThe locations are fine, my problems are with uhaul as a company. I feel like I cannot post a review bc there is no actual location for the business itself. I feel like I got bait and switched to a larger truck and almost had to pay the price difference had I not noticed that the information the call center gave me was different. I feel like the only information given to the pickup center was the size of the truck and the equipment (only chargeable items), no information was conveyed about the free upgrade bc the size I wanted was not available and no information about the extra free miles I received bc it was not my original requested location. Unfortunately, i didn't notice the miles were not adjusted until we had already left the facility. I will not be using uhaul in the future and I will encourage anybody who will listen to just play more and go to a competitor.
JOSEPH MNo issues at all. The clerk at the location was very friendly and helpful. Thank you.
Daniel MJerome was very good in getting my trailer hooked up and taking care of the check-in process. Mark was helpful to extend my rental an extra day to complete my move.
Patrick GExcellent service — friendly, fast, knowledgeable. Clean and well maintained modernized vehicle — backup camera, and digital display.
MICHELLE PNot sure!
ELIAS EAbsolutely amazing customer service. Went above and beyond. With all the stress of moving, the first part of my day started with kindness and great customer service. That made the rest of the day go great too. Thank you.
DAVID PAlways a pleasure to work with and make everything so easy and in and out so quick every time.
Duane KFriendly. Awesome and quick
KULBERT JWas super helpful and easy to get my son’s stud moved from storage to his apt.
Stacy DGood customer service thank you
Olga HFast and easy.
Timothy RNothing
RONALD AThe location was very convenient and the staff was very kind.
Jason HVery friendly service
Randy ZSuper friendly and efficient. In and out in minutes. Would definitely recommend this location.
Xuan HI had to get a unit to clear out a storage unit that I had and Jerome in the office was really nice and helped take care everything.
Roberto STodo fue excelente, la atención y el servicio.., Super recomendado!
Juliet GMark does an amazing job of making sure everyone leaves happy. Thank you!
Justin MDropping off the equipment was quick and easy. Very friendly staff.
MIGUEL GThe staff at Circle C U-Haul in Orange California was great! I only picked up a small pull trailer for a one-way rental to Prescott Arizona. But, I had lots of questions. Both of the gentlemen were very knowledgeable. They took their time and answered all of my questions when I was just looking at renting a trailer and each and every time that I called or stopped in for more information or trailer towing insights. I not only would recommend Circle C U-haul in Orange. I would suggest that you make them your first call when thinking of using a U-Haul piece of equipment.
RICHARD VThe gentleman was very nice and helpful.
EBER Gthe process was quick, friendly and I’d definitely recommend to friends n family!
elisa vGreat experience!
Ashley CI would recommend this U-Haul site mainly because it’s open 24 hours—having that kind of flexibility is super convenient. But there were some issues I need to bring attention to, especially regarding safety and the condition of the vehicle. First, safety was a real concern. The pickup location had no lighting at all. As someone picking up a truck alone at night, this felt extremely unsafe. Trying to take photos of the vehicle in total darkness and locate things like the odometer was not only frustrating but honestly scary. A minimum level of lighting at the site should be a basic expectation. The vehicle itself was also a problem. As soon as we opened the doors, we were hit with an awful, foul odor—it seriously smelled like something had died in there. We got nauseous and almost couldn’t drive because it was so overwhelming. On top of that, there were bugs inside, and it clearly hadn’t been cleaned after the previous rental. That part felt really unacceptable. Then there were mechanical issues. The check engine light came on twice. A technician came out and told us it was safe to drive, but the light turned on again during our return trip. It made the entire experience more stressful, and given that this was a U-Haul truck—not a small car—it just felt more dangerous. These trucks are heavy-duty, and something going wrong could be a serious risk. Now on the flip side—U-Haul’s customer service was absolutely top tier. Every single representative I spoke with was professional, quick, and incredibly helpful. Whether I called in or used the live chat option, I always got a fast response from someone who clearly knew what they were doing. It made a huge difference, especially given all the issues I was dealing with. I was even sent a follow-up text asking if I wanted to leave feedback, and it was easy to leave a glowing review for the agents because they truly earned it. Each time I reached out, I walked away feeling like my questions were answered and my concerns were heard. Honestly, the customer service experience was so good, I felt impressed. Other companies should take notes—U-Haul’s support team sets a standard that others should strive for. That’s why I’m leaving this review: to both praise what went well and raise some serious concerns. I hope U-Haul takes this feedback seriously, especially around safety and cleanliness, and considers some kind of compensation for the very unpleasant vehicle condition and mechanical issues. This wasn’t just an inconvenience—it was uncomfortable and could have been unsafe.
Marijin CEasy location, friendly staff
ERICA GJerome helped me back the trailer into the lot and took the trailer off the hitch. Looks like he had done this a few hundred times before. He made returning the trailer easy and I appreciate that. He is a really nice person and I may be renting from him in the near future. I highly recommend the location and Jerome. Thank you again!!
BRECK NThe locations that deal with people are excellent. However, the girl who runs scheduling in California is the worst. The first time I tried to rent in California I had to cancel and rent the truck in Las Vegas as she could not guarantee I would have a vehicle and I had family coming in to help us move my mom. I rented a 16 ft truck to do the second load and again, she calls the day before to tell me they only have a 10 ft and a trailer. She was very condescending - us girls know this and that attitude should never be given to another women as we know what it means. There is so much more to this women but the condescending attitude and complete lack of customer service should require her to get some serious training. If it wasn't for the nice people that work at the actual locations - I would never use Uhaul again because of her.
Kelle HRep was very helpful and courteous
Ruben SNot entirely clear where to park - could use more lines on the ground to signal where not to block. Otherwise, easy to drop off
Linus JNo problems; it was perfect! The front desk guy was nice and easy to work with.
kaylin WGreat experience, we will use this location for our future U-Haul rentals.
Lindsey MNothing you Guys were great
Jonathan rNo hassles at all,it was a pleasure.
MARCO CLocation was closed from 1 PM to 3 PM and so it was only a key drop did not have any interaction with personnel or the inside of the facility. Just parked the truck went through the return Information online and drop the keys.
THEA HHonestly everything was fine until I was double charged. I was charged at pickup and charged again at drop off which was at the same location. Hope someone get this fixed because this isn’t right.
TAE KDrop off was quick and easy!
Thomas KFor the exception of the drop off location being entered incorrectly and costing some money at my destination, everything ws ok.
Kenneth BGreat Customer Service
Carlos MThe truck I was renting was not available at your Garden Grove facility as promised. I had to drive to another U-haul facility to pickup the truck. I had to pay extra to the movers that were waiting since I was over an hour late. U-haul needs to meet their commitments.
MERRILL FWe always get great, friendly service at Circle C storage! Mark is the best.
Marian J1. Improvement of customer service; the girl that took our payment information had zero business training. When I asked for information on returning the vehicle she said see your contract. I asked what is a location near the storage facility and she said to look online. 2. Again customer service, when asked where the vehicle was she pointed and said look for it. Seriously this person doesn’t want to be there. 3. I acme by on my way out to let them know about the low fluids (brake/pwr steering) on the vehicle and she simply walked away and didn’t come back.
ALVARO RService manager was exceptionally helpful and assisted us with hookup and instruction for use and safety. Very efficient and easy to complete our.contract. Very happy with the prompt and courteous help. Will be back to this location again!
RONALD BSuper friendly worker!
Jovonne LThis facility is top notch and my favorite U-Haul to conduct business with.
JERRY TSo the drop off was closed when I left the truck. But it had plenty of room for me to park the truck and the dropbox for the key at the door. I did call a couple days later to see if they found something in my truck that we couldn’t find. The gentleman’s extremely helpful very nice. And he is checking for me to see where the truck has gone to make sure that they can maybe check and see if the item is in there. I highly recommend it for a drop off or a pick up.
SALLY YSEE ABOVE
PAUL JI needed to return my trailer that I had rented at another location. An hour before closing I called the store several times to see if I could drop it off late. Nobody ever answered and never called me back.
David HExcellent, knowledgeable customer service!
Brian MPick up and drop off were easy. Great customer service
ELISA PThe best in-store customer service. Easy to pick up and drop off. Thank you. "Ralph"
RALPH LNothing, this location is amazing with great customer service.
KENNETH W