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David P
Customer Reviews for Citgo Auburn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There customer service was terrible
kaitlynn gThe van only had 1/4 tank of gas. I’d been called earlier in the day to verify I’d be there at 2:30. I was there to pick it up but the person to rent it to me took 30 minutes to show up.
Jessica VThey didn’t know how to give me the keys and didn’t know how to follow instructions. Also some how my reservation was changed and I did not get the dolly I requested. They also park the uhauls in handicap spots. The parking lot isn’t really meant for uhauls.
JOWAN FSerious overcharging and hidden fees. Also truck had the Check Engine light on the entire time of my rental.
Lanny SLocation didn’t seem to care if I rented or not. Wasn’t very knowledgeable of the rental process.
Todd M