Customer Reviews for Citgo Auburn
(U-Haul Neighborhood Dealer)

Rating:

5.0

Super easy drop off

Rating:

2.0

Everything about drop-off went poorly. I took the truck to the place listed on my contract (Citgo Auburn), the guy that received the truck didn't really seem to know what was going on, but he took the keys to the truck and said I would get an email confirmation of the drop-off within the hour. I asked for a paper receipt or something that would show I actually dropped it off but he wouldn't provide it. I did not get a confirmation of drop-off that day. I dropped it off between 8 & 9 AM. Around 2 or 3 PM that day, I received a call from another U-Haul location in Auburn and the guy snapped at me and said I was supposed to have the truck dropped off to his location 3 hours ago. I get it, he probably had someone trying to pick it up, but it was still a little rude. I explained to him that I had dropped it off earlier that morning at the location on my contract. He was confused as to why they sent me there, but told him the truck should be at his location. At this point I was concerned that they were going to try to say they didn't have the truck and I never returned it. He said he would try to track down the truck and we got off the phone. I didn't hear anything back so I assumed it was OK. Then, the next day, I get a text from U-Haul asking about why I haven't dropped off the truck and that if I needed more time, I should contact them to extend my contract. I called the number and explained to the woman I spoke to what had been going on. She was extremely helpful and said she would contact the store I dropped it off at an have the guy close the contract (which apparently he just didn't do). She was very helpful and friendly. Within an hour of us getting off the phone, I received confirmation that the contract was closed with the correct dropoff location, date, and time noted. So she resolved the situation for me, which I appreciate. All in all though, with the scheduling issue's at both ends, this was mediocre and frustrating experience.

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

What was supposed to be a $42 rental turned into a $127 rental. First, based on their mileage, we put 23 miles on a 10’ truck. The gas gauge needle barely moved, so I decided I would just let them top it off. Big mistake, they charged me for 7 gallons of fuel at $5/gal. There is absolutely no way they put 7 gallons of gas in it. Next I declined the $15 safe move insurance when I reserved the truck online. Somehow they added it back when they charged my credit card. Lastly, they charged me a $25 cleaning fee. The truck was slightly muddy around the fenders when we picked it up. We drove it 100% of the time on asphalt, and returned it extactly as we received it. This is just a license to steal. I will be disputing these charges with Visa, and I’m waiting to hear from the local manager. I would highly encourage you to look at an actual u-haul store and not this gas station if you are looking in Auburn. Whatever you do, don’t rent from this Citgo.

Rating:

1.0

At the drop off location, we were told the system was down and we needed to go to another site. Drove an additional 5 minutes, to find the alternate place was closed. WiFi was very sporadic but finally reached an U-Haul employee by phone that was very helpful. We then had to drive back to the original location to turn in the key. Citgo staff not helpful at all. After moving and cleaning for two days we were exhausted. This was not the way we wanted to end the day.

Rating:

1.0

I will never ever recommend U-Haul to anyone. If anyone says anything about using U-Haul, I will tell them go somewhere else because I have gotten nothing but lies.

Rating:

1.0

The personnel on site was rude and refused to accept drop off and told us we would have to drive to another location to drop off. Fortunately, another worker arrived at the time of drop off and graciously accepted the return.

Rating:

4.0

Provide instructions to simply use the app to complete the transaction with UHaul. Simply dropping off the keys isn't all you really need to do, of course.

Rating:

5.0

I was disappointed that the truck was not available to pick up at my original requested location. It added miles to my trip.

Rating:

3.0

If moving equipment is reserved it should be I. The truck when you pick it up. That way you wo t have to drive to another location to pick it up and go over your mileage.

Rating:

2.0

The truck itself was fine. My issues were 1) I had made this reservation several weeks in advance, but only on the morning when I picked it up did the app ask for references, and I couldn't access the key until they had been contacted 2) I had ordered several pieces of equipment (hand cart / blankets / cart) and was told by the proprietor that they didn't have any of that. 3) The proprietor didn't have my name on his list, and if I hadn't made a fuss might not have been able to pick up the truck that I had confirmation of for weeks. It was a very frustrating and stressful process considering the many moving pieces involved with the move (including having to reserve my freight elevator weeks in advance including $400 in deposit). Basically if I rent from Uhaul again, I'll do it from a genuine UHaul establishment rather than a gas station that brings in a few trucks a day.

Rating:

1.0

Extremely poor customer service and no training for employees. I will definitely never come back to this place and will tell everyone to NOT come either.

Rating:

1.0

There customer service was terrible

Rating:

3.0

The van only had 1/4 tank of gas. I’d been called earlier in the day to verify I’d be there at 2:30. I was there to pick it up but the person to rent it to me took 30 minutes to show up.

Rating:

1.0

They didn’t know how to give me the keys and didn’t know how to follow instructions. Also some how my reservation was changed and I did not get the dolly I requested. They also park the uhauls in handicap spots. The parking lot isn’t really meant for uhauls.

Rating:

3.0

Serious overcharging and hidden fees. Also truck had the Check Engine light on the entire time of my rental.