Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)

12 reviews

1405 Geneva St   Opelika, AL 36801

(334) 759-6542

Location Hours

  • Mon-Sun: 8:30 am - 11 pm

Services at this Location:

Contact Us

(334) 759-6542

1405 Geneva St
Opelika, AL 36801

Services at this Location:

Location Hours

  • Mon-Sun: 8:30 am - 11 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had bought gas from this location and ended up buying a little more as it was just under 3/4. Which was a tad lower than I meant for it to be. But he tried to say it was at a half and wanted me to put in $5.00 more which would have been full. I took it at 3/4 when I picked it up. I put in just over $3.00 which put it up almost to 7/8. I guess it helps his business as it is in his gas station. Not the cleanest nicest location. But good hours still would not want to go back there.

ALLIENE V. 
Rating:
3.0

No signage of what to do when you return. Went in App and submitted pictures, etc of mileage and cleanliness. No greeting from an employee until I was in line at convenience store.

Mark R. 
Rating:
1.0

The man I dealt with was very rude. I would NEVER go back again.

eddie L. 
Rating:
3.0

It was difficult to find a place to return U Haul especially with it being a 26 foot truck. The lady that assisted us with the return was very nice and helpful. The location was overall clean. The reason I rated low on inviting was due to difficulty in finding place to park

Doug W. 
Rating:
2.0

I get there and first and foremost. The process of me getting the truck was a guy having to call another guy about me getting the truck. After that I get the keys and the truck doesn't start and then they had to jump the truck with another truck. The truck finally jumps and as I was leaving the truck didn't start back up. So then we had to call the guy again and then he finally gets me a truck that works. It took about 2 hours for me to leave I was behind my schedule. I tried to contact uhaul during but couldn't get a person on the phone after an hour and contacted thru chat trying to get my rate reduced and still no luck.

Courtnealan J. 
Rating:
1.0

First off, the reservation started in Columbus GA, where we waited an hour and the employees said the person wasn't back yet and made us wait with no solution. They were it zero help. So my husband had to ask for a solution. We then had to drive 40 minutes out of the way and then back to go pick up another one. We were overcharged and the one we ended up with was 6 feet shorter. We were told we would received two credits for our trouble. Only received one. Picked the second uhaul up in the ghetto and she couldn't even tell us what we were going to be charged. An absolute nightmare and still no full resolution. Y'all need to have a plan in place when people don't bring back equipment on time because the women in Columbus GA were fully prepared for us to wait all day for them to get back, just so they didn't have to deal with it. Absolutely absurd poor customer service. When people are moving, they're already stressed out. Making matters worse for them, isn't a good business practice. We will never use uhaul again

Jeffery D. 
Rating:
2.0

Customer did not leave a comment.

MARCUS S. 
Rating:
5.0

Thank yall!

Andrew F. 
Rating:
5.0

Camille was wonderful to work with. She called us to let us know that the truck was brought back early and ready for pick up.

Margie A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Took my paperwork and wouldn't give me a receipt

DONALD D. 
Rating:
1.0

No one in the citgo knew how to rent uhaul so I had to wait for the owner to come.

Allison S. 
No reviews have been submitted for this location.

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