Some people shouldn’t be vendors! The owner of Citgo was not on time to give me the keys to the equipment and he was very rude! I’ll never go back to that location again! Uhaul customer service was great, it’s just the vendor he sucked!
GOLENYAR C
Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Opelika, AL 36801
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Customer Reviews
- 2.5 Average Customer Rating
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The staff at the CITGO were not prepared. They somehow canceled my truck then gave me the keys to a truck that hadn’t even been checked in to that location. The truck was a complete mess both in the cab and the back.
Michael BLocal field office for this location “does not take calls to confirm pickups until 9 AM,” as confirmed by UHAUL customer service. So if you make a reservation to pick up at 8 AM like I did then you’re just “shit out of luck” as the employee at this friendly neighborhood dealer puts it. Even with visible confirmation on my phone and the keys to the UHAUL sitting right on the counter the Citgo employee had me wait for the local field office to wake up 9 AM. -5 stars. ESH.
Melissa GI discovered that the amount of gas in the car was not sufficient for more than 9 miles, and I had to put in an amount of gas to get my house. Upon returning, I discovered that I had to put in another amount of gas because the fuel indicator had an issue. Surprisingly, three fuel-filling transactions were deducted from my debit card, not two. One was repeated, with a value of $9. The strangest thing is that I discovered that about $69 was debited from my account as well, and instead of paying $29.29 (as you announced), I paid about $95 to move a sofa and chair that cost $100!!!!
Hossam IApp/website extremely slow. Reset several times. Hand truck was not with the truck, could not find reservation at store at first.
Heather B