The pick up location is not a physical building, it is a side street in a sketchy area. There was no assistance available when the app refused to "authorize" me to pick up. I have no idea why U-Haul allows this company to represent them.
Scott S
Customer Reviews for Citywide Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. All went smoothly.
John DThe instruction needs to be improved for the Uhaul service. I couldn't find anyone on site and have no idea how to start. The owner previously thought I stole his Uhaul truck at first even with the reservation. The communication is so bad.
Haofan S