Customer Reviews for Clark Storage LLC
(U-Haul Neighborhood Dealer)

256 reviews

26763 US Hwy 34   Glenwood, IA 51534

(712) 800-3187

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(712) 800-3187

26763 US Hwy 34
Glenwood, IA 51534

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 1 pm - 4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Susan was wonderful to work with and was very patient and helpful! Great experience! Kc&bC

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Harva P. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Fantastic service and an overall great experience m

Spiral S. 
Rating:
5.0

Nothing Susan was awesome and helpful

Greg F. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Great people to work with! They found a trailer for me, Mr. Clark went to get it so I would have it on time. Great people!!

CALVIN C. 
Rating:
2.0

they could have someone on staff, or at least answer the phone during open business hours in case you have a question. It was an abandoned drop off area. There was no wifi to load pictures of the clean truck being returned.

Theresa S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
2.0

The U-Haul that we got did not come with a dolly on our order we had paid for a utility dolly and it was not provided we had to go to lake manawa council bluffs to get a whole different dolly on a whole different contract

Jacob S. 
Rating:
1.0

My pickup location was changed three times and this location was in a different state and at a facility in a corn field with no one there to help me. I called the number in the office door and no one answered for an hour so I had to hook up the trailer myself and call uhaul for instructions

Jerry D. 
Rating:
5.0

Susan was great to work with. The trailer was perfect for my situation! Everything went smoothly and thanks so much!

Tanda M. 
Rating:
3.0

This is not the location I wanted to pick up the U-Haul from. It was 40 minutes from the requested location. I was notified of this 6 hours before pickup time. Horrible customer service.

Jake L. 
Rating:
5.0

Wonderful staff nice equipment and easy location to get to

Robert E. 
Rating:
2.0

It was confusing, app wouldn't check me in and gate was 45 min late being opened

Charles G. 
Rating:
5.0

Everything was great I have no issues! Reservation was easy they took great care of me and I will definitely use them again and referred to others

Robert E. 
Rating:
5.0

Absolutely nothing! I was so pleased with my experience and trip. The trailer was clean, pulled straight, and was secure for my motorcycle.

Arthur N. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Super friendly and helpful people.

James S. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

It's a small town location with big service!

SUSAN P. 
Rating:
3.0

Customer did not leave a comment.

Rita H. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Love that this was so close to home.

Krissy N. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent experience and very friendly and helpful. She answer all my questions.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Truck was very clean, rode well & the back of the truck (15') was plenty big for the moving we had planned.

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

LISNEY C. 
Rating:
5.0

Costs were high when done--day rental and mileage--29.99 and then milled over 90.00. Too many nickels and dimes. will rethink rental needs and costs next time.

Michael L. 
Rating:
3.0

When I rented the trailer I was not given a location to drop that was convenient. The one I took it to was 25 miles from my home and there was one 2 miles away.

Randy R. 
Rating:
5.0

Price per mile from .69 to .99 weekday rental is excessive. For that reason, I will not be renting from uhaul again. Pigs get fat & HOGS go to Slaughter

Eric M. 
Rating:
5.0

Customer did not leave a comment.

TRACY B. 
Rating:
3.0

The truck I had was good the breaks were a little touchy and it didn't drive very well...

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Lacey R. 
Rating:
5.0

Customer did not leave a comment.

Jakob K. 
Rating:
3.0

I rented a truck at 930pm at night, even tho it says gate closes at 9pm. So I was lucky to be able to do that. HOWEVER, the next day when it was due back a woman called to say I had to have it back by 9pm as the gate closes at 9pm. Which is fine, as I knew I would have it back by then. But she wasn't very polite about it, and kept repeating herself even tho I said 5 times that it would be back before 9pm. So maybe, just a little bit more courteous customer sevice would be nice. Moving is stressful enough!

JASON F. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Adrea H. 
Rating:
5.0

Susan was at the site when we arrived with the truck ready to go. She was friendly and quite personable. The transaction went smoothly. The truck was returned after closing, but arrangements for after hours return worked out very nicely. I parked the truck, dropped the key into the return box and headed home. I have had some bad experiences in the past when I have rented from U haul. Thankfully, this was not one of them.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO G. 
Rating:
3.0

The man who was checking out my trailer was not very nice! Tell him to get customer service training!

Rhonda F. 
Rating:
3.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Always great to work with Susan at the Glenwood location. Small Town personal service!

Fidencio P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great service .

Richard V. 
Rating:
5.0

Great service! Very helpful & knowledgeable

Donna C. 
Rating:
5.0

Couldn't have asked for a better first time experience with this U-Haul location.

Robert M. 
Rating:
5.0

Nothing to improve, excellent customer service clean vehicles, easy to use....

PHILIP M. 
Rating:
5.0

Susan was very helpful and excellent to work with.

Caleb R. 
Rating:
5.0

Susan did an awesome job providing my contract, explaining the process & making sure that everything was clean & all dings were noted.

Carol R. 
Rating:
5.0

Susan was very friendly and helpful

Drew A. 
Rating:
5.0

The Uhaul person was friendly and helpful.

Fidencio P. 
Rating:
5.0

Susan was very helpful. I would rent from her again.

Jim U. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

The online process sucked! The app kept losing signal at the location of pick up and stop off. It took over 4 attempts and 25 minutes to check in at drop off.

Eric A. 
Rating:
3.0

Customer did not leave a comment.

Kristin G. 
Rating:
5.0

It was a very simple and pleasant rental, even during this coronavirus uprise.

Tyler S. 
Rating:
3.0

When we dropped off the trailer the parking lot was on a slope so it was difficult to drop off

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Marlin C. 
Rating:
4.0

Customer did not leave a comment.

Darren G. 
Rating:
5.0

Customer did not leave a comment.

RaChel G. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Etta G. 
Rating:
3.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

very friendly lady help me and explained what to do with truck and keys. She was very helpful.

LaVonda E. 
Rating:
5.0

Customer did not leave a comment.

Shad S. 
Rating:
4.0

Add to rent out of a different location, because your aunt the truck that I had reserved out of Nebraska City

Michael N. 
Rating:
5.0

Very friendly and helpful

Robert S. 
Rating:
2.0

I wanted to complain about the trailer I rented, but no one was at the location to talk to.

Marion C. 
Rating:
1.0

Basically I was charged a pet fee for cleaning. Nothing was notated about a pet fee...this particular location is picky about pets. We did clean and sweep our truck but it sounds like they are even more picky than the average person. That is just a matter of opinion. I would have liked to see photos of the condition of said truck. I was not given credit for the return of my car hauler a day early but they were quick to charge cleaning fees. I will not consider this location again for storage or uhaul services.

Carolyn S. 
Rating:
2.0

I has reserved a 26 ft UHaul three weeks before our move to be picked up st M and H in the town I live in. Two days before our move, a UHaul representative called at 7pm to tell us that I would have to drive to Marshall MN to get a 26 ft truck. She even suggested we push back our move date when I told her this would not work. Yhe only truck I could get was at 15 ft with a trailer and had to go to Sioux Falls to get it. So of course all of our stuff did not fit so now we have to rent another small trailer to get the rest of out stuff which is 6 hours round trip and I start work next week. Very unhappy with U Haul. Would not recommend to anyone.

Suzan L. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Quick and easy transaction with good equipment. Location is very well positioned for use by multiple surrounding communities. Staff was friendly and a pleasure to deal with.

Douglas M. 
Rating:
5.0

Took care of furniture pads not received when picked up truck. Very much appreciated.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Roy N. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Doing a great job!!

Lori C. 
Rating:
5.0

Uhaul person is helpful and knowledgeable.

Fidencio P. 
Rating:
5.0

I had trouble adjusting the mirror on the drivers side, I did not try adjusting it on the passenger side. Probably mine.

Larry H. 
Rating:
5.0

Communication was great as was the service.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Karolyn B. 
Rating:
1.0

Customer did not leave a comment.

Andy I. 
Rating:
5.0

Perfect and great

Kevin W. 
Rating:
1.0

Have the place staffed. I dropped off a trailer at the end of a building. Staff (who wasn't present at the drop off and the owner called and told me I had left the trailer blocking the drive which was not true. Threatened me with a $100 charge if I did not come back and move the trailer. There were no designated signs. When I gift there the second time the owner(Henry Clark) was there. I moved the trailer by hand with no assistance from him. I will NEVER use that location or uhaul again. There are other companies that actually provide service and are thankful for the business .

Doug B. 
Rating:
5.0

Be sure to check equipment so that all documents are in order. Susan went above and beyond to make sure we could use the equipment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Daisy K. 
Rating:
5.0

Susan was very nice and professional to work with. Contract was done quickly, and hooked up to the ramp trailer within 15mins of arriving. Very happy experience and will definitely use them again, when needed! Don't change a thing!

morgan H. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
No reviews have been submitted for this location.

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