Customer Reviews for Classic Mini Storage
(U-Haul Neighborhood Dealer)

66 reviews

17238 FM 1314 Rd   Conroe, TX 77302

(936) 756-7385

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(936) 756-7385

17238 FM 1314 Rd
Conroe, TX 77302

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I did the online after-hours drop off. The online drop of system has some bugs. The biggests one is that it requires a picture of the clean trailer, but it rejects pictures taken on my Nokia G10 android phone. It's stated reason was "upload a more recent picture", but I had just taken the picture a few seconds earlier. It does work with iphone pictures. So apparently, Uhaul's system is looking for metadata that iphones attach to pictures but androids do not. That needs to be fixed, there are more android phones than iphones out there.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA J. 
Rating:
5.0

Quickly in and out with the truck

Brian C. 
Rating:
5.0

The regional Manager, David he loved me solve a drop-off date and location issue. Thank you

LEONARD W. 
Rating:
5.0

All good.

DAVID G. 
Rating:
4.0

I liked being able to turn the equipment during off hours.

RICHARD N. 
Rating:
3.0

Not sure. My experience was good. I thought this location was similar to the pick up location. Nothing too flashy, but the drop off process was fast and easy. That's all that really matters.

THOMAS W. 
Rating:
5.0

This location was a pleasure to deal with. They made the rental experience so easy.

LARRY O. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
1.0

Train your people so they can use the software properly. I was the only one there and it took them close to an hour and a half just to get the paperwork done. On top of which, I told them I DID NOT need the extra insurance and yet it was pout on my bill.

john C. 
Rating:
5.0

Nice owner very helpful

Kendria D. 
Rating:
2.0

Very distance drop off site with areas not clearly mark for returns.

JANET J. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Office and trailer location not convenient.

RALPH W. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I'm sad I didn't catch the gentleman's name. He was so kind, knowledgeable and I didn't have to wait at all to get service and rent my trailer. He hooked everything up for me! Met me at the trailer when I returned it to help guide me backing up, and then also unhooked it! AMAZING Customer service!

ALLISON L. 
Rating:
5.0

Customer did not leave a comment.

MARLENE Q. 
Rating:
5.0

Customer did not leave a comment.

HECTOR A. 
Rating:
5.0

Royce was very helpful in setting up the truck order, everything was ready to go, and easy pick up and return check out process. I highly recommend this facility and storage units monitored by 2 persons who live there.

NANCY B. 
Rating:
5.0

Nice people.

MARK AARON Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
1.0

My original pick up was changed this was farther from my house also given a truck with a check engine light on and then told to “drive it till the wheels fall off” no other trucks around very unprofessional

MARK K. 
Rating:
3.0

Unorganized

TOMMY C. 
Rating:
1.0

Not charge me for an extra day when your tire blew. It's not my fault I arrived late when several hours of my rental were wasted on a tire blowing.

SHELIA P. 
Rating:
3.0

Customer did not leave a comment.

Nicole K. 
Rating:
4.0

Customer did not leave a comment.

Sean S. 
Rating:
3.0

Have more options

Brandon W. 
Rating:
4.0

Randy came and greeted me and very personable

DOUGLAS H. 
Rating:
5.0

Somewhere during the unloading process, our personal new red hand truck was misplaced. We don't have it. I'm in the process of contacting our helpers who may have thought it was their hand truck.

James B. 
Rating:
5.0

Customer did not leave a comment.

ALICIA L. 
Rating:
4.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Len F. 
Rating:
5.0

Customer did not leave a comment.

JESSE D. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Chelsea W. 
Rating:
3.0

Make sure they do not smell like smoke.

DEBORAH H. 
Rating:
1.0

Very unprofessional, put more charges on my rental

Johanna V. 
Rating:
4.0

When a unit is preordered a week in advance.have the unit there and checked out.thank u .still will use U HAUL

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA HOWELL M. 
Rating:
5.0

He was very helpful and friendly. Easy to rent from.

Johnathan J. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Took longer than it should, internet issues at his trailer.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Julia K. 
Rating:
3.0

Customer did not leave a comment.

Donald F. 
Rating:
3.0

The wires that hold the door open broke while i was walking out and the door slammed shut almost hitting me in my head

Carl F. 
Rating:
2.0

There was no personell during regular hours at drop off

Michael B. 
Rating:
5.0

The uhaul guy was very nice and helpful.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

MIke N. 
Rating:
2.0

Customer did not leave a comment.

TERRY JOE H. 
Rating:
5.0

Customer did not leave a comment.

Max S. 
Rating:
3.0

The cab had not been inspected. There was animal fur on the floor between the seats, there was a 2 liter Dr Pepper bottle, three bottles of water and wrapped food and wrappers behind the drivers seat. There was also a small bag with a couple of chargers in it. They were hidden, but still....

brian J. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
2.0

I opted out of safetow and still got charged for it. I want a refund. The trailer was old and should be rotated out of service.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

Phuangpet V. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

I was very pleased. Keep up the good work!

PHILIP W. 
Rating:
5.0

Simple drop off

JOSH R. 
Rating:
3.0

I had to buy a lock for the trailer at a Home Depot

Joan F. 
Rating:
1.0

Customer did not leave a comment.

Jackson H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
No reviews have been submitted for this location.

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