Customer Reviews for Clay Creek Falls Grocery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Received c courteous service and help returning the trailer

Rating:

1.0

I did not choose this location. On the day just before we were to pick up the U-haul vehicle, our location pick-up was changed by U-haul. I'm not sure why; no explanation was given. I assumed that maybe the original location that I reserved perhaps didn't have all of the supplied or the vehicle. When I called Clay Creek Falls Grocery to confirm that we'd have an appliance dolley, furniture blankets, and the 15ft. truck, the guy answering the phone just answered, "Yeah". Not his name, not the name of the store, not a good morning, just "Yeah". When I asked about the dolley and blankets, he just said "Yeah". When I asked if he could look at the reservation and confirm the dolley and blankets, he of course said "Yeah", and the proceeded to hang up on me. I called him again, and once again, he essentially just said, "Yeah". I then called the U-haul number on my reservation because I was not confident this location would actually have the supplies I requested. The lady I spoke with (call took place on 8/1 around 9am) said that my only options were to drive an hour away to an actual U-haul place, or she could call Clay Creek to ensure they would have all of the supplies. So she put me on hold and she called Clay Creek. When she came back on the line, she confirmed that the location would have the appliance dolley, furniture blankets and truck. Welllllll..... that DID NOT happen. We arrived at 9am on 8/2 and we received the blankets (in a sloppy, messy pile) and NO dolley. I called the U-haul number again, and all the lady could do was take off the $15 for the dolley. There was no way to get a dolley. We needed one that day because we were moving a large sofa out of our house. My husband and I aren't spring chickens, so moving this on our own was quite difficult. Sigh.... So, my husband had to drive to Home Depot and BUY a dolley for $130! Honestly, I think U-haul owes me $130 for having to buy this. I know you won't give it to me, so you can be sure that we will NEVER use U-haul again! To top it all off, when we returned the truck in Kennesaw, the person at the location called me after we drove off asking for the dolley! It was never taken off our reservation like it was supposed to have been! I strongly recommend you stop doing business with Clay Creek Falls Grocery. The lady I spoke with on Sunday said they've had multiple complaints about that location.

Rating:

1.0

I literally rented U-Haul and drove 10.3 miles total and put 10 $ in gas before I returned to literally get charged for 6 gallons of gas. Will dispute charges

Rating:

1.0

Took them two days to actually complete the check in online and that was after I called twice about it.

Rating:

1.0

Give Roy’s number as contact

Rating:

5.0

Nice people very attentive and helpful

Rating:

1.0

Seller didn't want to be bothered. Did not seem to know the U Haul system. He was aggravated. Did not attach tow dolly, or specify which truck, just threw the keys down. He was very hard to understand. Not UHaul but wouldn't recommend the location to anyone !

Rating:

2.0

There always seems to be communication problems with the employees. They don't speak English well and are often on a phone call at the same time as helping customers in the store.

Rating:

3.0

The trailer was fine when empty but when loaded with furniture it was swaying all over the road. Dangerously. I had to drive 630 miles at a speed of 45 or the thing would go side to side. The unit was dirty and old and beat up.

Rating:

5.0

Good service helpful And friendly

Rating:

1.0

They were rude and unhelpful when picking up. Then, after I returned it (perfectly clean) a few hours later, they lied when they submitted the final bill and charged me for two days and a cleaning fee.

Rating:

3.0

I was very rushed.The guys did not know what they were doing and they messed up my reservation.

Rating:

5.0

People in this location are very nice and flexible they treat customers very nice

Rating:

3.0

dropped off with app after found correct place to drop off.

Rating:

4.0

There was a bit of confusion about theater or not they had a unit to rent when clearly it was attached to my truck and they had to walk around it to open the store.this wasted alot of time

Rating:

4.0

My husband can't believe there isn't a jack on this sized trailer. There should be a jack for if you need to unhitch the trailer for any reason while it is loaded. There are a number of reasons someone would need to do that. Other than that the trailer worked well for our needs.

Rating:

2.0

Poor customer service

Rating:

3.0

One concern: I dropped off the 6x12 trailer a day early and at 4:04pm during business hours. I was charged $20 for returning outside business hours which was incorrect. However, with a call to U-Haul, I was refunded the $20.

Rating:

2.0

I’ve been charged three times for a single reservation.

Rating:

5.0

Drop off staff took extra time to come help me disconnect large trailer from tow vehicle. Great attitude and effort to get me on my way after a long day of mountain hauling, weather and traffic.

Rating:

2.0

Didn't have my deposit back in Cash like the people in Savannah told me they would

Rating:

4.0

Made drop off easy

Rating:

1.0

The attendant failed to check my trailer in upon drop off. He barely recognized me as a customer. They checked me in about a week later and then I was billed for the extra days. I had to make a special call to get the bill nullified.

Rating:

2.0

cleanliness of location

Rating:

4.0

Great experience!

Rating:

5.0

Needs new lights and tow straps barly fit my tire and was tearing other. Than that Perfect towed my car right home