Customer Reviews for Clay Rd Texaco

Inform the customer that trailer must be returned clean to avoid $15 clean fee. The employee should have given common courtesy to customer that needs to be clean upon return.

Charged a $50.00 cleaning fee? I cleaned the vehicle before I left. Shady place and shady business. Would NEVER recommend this place to anyone

Easy to pick up and drop off. Friendly staff.

The whole experience was fast and easy. Super knowledgeable dealer, would definitely rent from here again.

We had to extend our rental from a couple days to a week due to our new complex not having our apartment ready in time. We stayed in contact with the store guy through the website thinking all was ok but as it turns out he stopped charging us in the middle of the contract. We find out by yalls towing people showing up to take the truck back. Now yall send me a bill with things on it that I didn't even have (who orders 24 fucking furniture pads?? SURE AS HELL WASN'T ME) or saying we didn't return the dolly when I have the uhaul towing area manager as a witness who saw it was in there when he took the truck. Doing the math on what i ACTUALLY ORDERED my rental shouldn't have been more than $550 and yall send me a bill for over 2000 after yall fuck me over? I think the fuck not. Ive paid at least $250, yall can call me for the extra $300 i still owe after yall figure out how to do math and give up on trying to scam me into paying for yalls mistakes 🖕🖕🖕 thanks.

Jerry is very professional. He always has the uhaul trucks in mint condition.

The gentleman was professional and quick. We were back at work asap!

I was unable to access the link that was texted to me to fill out the information requested after I picked up the truck.

Neither rental agent, online or in store, explained that the truck must be returned by the time (08:14) of my original pick-up only five days later. The truck was returned five days later (at 13:00) only to be charged for another complete day. I spent almost $3,000.00 renting three trucks from you over the weekend and will need several more over the coming weeks. However, I will be moving my business to another rental agency for this reason alone. I hope it was worth the little more than $71.00 to lose what will most likely be another $6,000-$8,000 of my business in the near future not to mention other future usage. What would I suggest? Clarity and communication with your customers. I could have made adjustments to my schedule to have the truck back by 8:14 AM had I only known that the time and not the date was your cut-off.

This location made my experience fast and efficient. I will come back here!

A positive experience- operator was friendly, efficient and helpful.

Need to replace one of the tires on the trailer which has a large gash in the tire.

The first time that I have such an amazing service and experience at Uhaul. Outstanding and extremely convenient!

Jerry provides exceptional customer service. I would recommend this location to anyone

Ordered moving blankets but they were not availabe. Manager was polite and helpful.

Needs more parking space

I loved this location great service however if I may share some thought about your location on fair banks never in my life have I been so racially profiled I walked in to the location to rent a uhaul, I've been getting U-Hauls multiple timeS a week for over a year for work, despite this information the “certificate owner” proceeds to force me to remove my mask to take a picture of me despite having my ID on hand then on top of this he called my phone on the phone next to his computer Then force me to answer and say hello just so he could hang up I was upset at this point like I said I've been getting U-Hauls for a long time now and I've never had to do this before, when I told him he said There have been many U-Hauls not return but he wasn't trying to say about me but he white male before was not put through the same steps so at this point I'm mad so I told him let's just get this over I need a uhaul for work. Now I usually give my mothers number because it's the only one I know by memory and i expect this number second contact to only be called if I'm not answering my phone but this uhaul “certificate owner” proceeded to calling my mother without asking without a notice I couldn't stand it I'm still really mad about it I want an apology from this employee after I left fair banks I went to clay rd where I was giving respect and great service but fair banks needs new management

Best U-haul rental experience yet. Very well run.

This wuz my first time using this location even though it wuz not my first pick it wuz my best pick the trucks clean and ready with no problem customer service above and beyond thanks for making my experience exceptional well

In need of housekeeping .. Clerk was helpful..

Mantenerse así son una excelente empresa

Service went well but that office is a mess!!!! Hardly think anyone has cleaned EVER.....during these times this is concerning! Didn't see any hand sanitizer, wipes, hardly anyone with a mask on.

Battery died mid move. Please fix your truck.

the owner (at least I believe he was the owner) was very helpful and pleasant.

The guy working the front desk had the most piss poor customer experience. I booked the reservation online, confirmed it with a rep before pick up and checked in online with the card information. The guy refused to give the key to us. We were held there for over 30 minutes being ignored because he didn't want to help us. My dad had to come up there and my sister showed him on her phone( she booked the reservation) saying that we had properly finished the check in process and can receive the keys. He called someone on the phone who then proceeded to tell him to give us the keys. Only then would he release them to us. We are a black family and this guy was basically refusing us service because he didn't believe that we rented the truck properly. He also forgot to include the dolly that was on our reservation and I am not sure if I was still charged for it or not. His service was awful and I will be sure never to rent from that location.

Pleasant experience, easy and quick

Very easy and quick. Thank you!

Easy process, cool guy behind counter

The truck had a damaged back right tire that was over looked, so had to go back to the location to deal with the problem. Fortunately, I noticed it being low at the storage unit we were clearing out before we drove to Austin, Texas from Houston.

All good.

Great friendly service would recommend to come here if your looking for top service

I would hope there is better inspection done on rental equipment prior to being rented out. I pulled the trailer 2.8 miles from rental lot before finding axle spring had broken from previous use, axle shifted forward rubbing fender well causing trailer to pull to left . The broken ends of spring were rested proving brake did not happen while I was using trailer. Reported to Roadside Assist. at 3:00 PM, 4:PM, 5PM, and 6PM. I was lied by each person telling me that a replacement trailer would be brought to me when a pick up of broken trailer was done. I was told at 6:30Pm when a flat bed trailer arrived to pick up trailer. Why was I lied too????

The process is much easier than it has ever been before.

I used this location when I moved to the area, and the service I got then and now was absolutely fantastic! The gentleman there is so courteous and polite!!

Very helpful and quick service.

A little shabby looking but pick up and drop off were easy and that's what matters.

Perfect customer service from A to Z. I definitely can recommend this location to rent your truck. The owner was helpful and answered any questions.

Excellent service!

It was so easy and the personnel answered my questions very well. They were super nice.

Great owner!

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The owner was great, but location was average

They messed everything up they wrote the wrong gas down saying I had 3/4 when I had a little more then 1/4 of a tank messed up mileage never fix it in the system so it said I went 500 and something miles when old house to new house was 25 miles away

Everything went by smoothly my quicky no change

Bad customer service. Don't ignore customers and don't lie about gas tank reading.

Terry is a very nice person to work with.

Very helpful and professional

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No improvements! Terry is very knowledgeable, helpful and professional. So nice to see genuine professionalism in this day and age. Will recommend the clay RD location to everyone!!

Owner was very thoughtful and friendly and I will definitely be back to this location for any Uhaul needs!

From reserving the Uhaul to returning it. TheBEST customer service! I would definitely go back. Thank you so much for helping both me & my brother.