I paid alot more then I should have due to issues with the pickup. I made the reservations ahead and it was a specific time ,I was 10 min late , I couldn't find the place ,anyway I was being told I had to also have someone else verify for me and they sent him and text and said he would be contacted. well after hours I got a text saying it's ready, so that meant I went over time the scheduled..This was not my fault. first of the truck wasn't ready I'm supposed to get $50 right ? the uhaul makes.me late and we both called over and over to try to get things going and it said there was a 2.5 -4 hour wait ? so I paid double which I didn't authorize , it was just pulled from my card. I was going to come and talk to someone the next day and "work" things out and it was an instant charge. It put me way behind in alot of other things that also cost me extra in the end due to this. . I won't recommend to anyone as of now , I'm debating on filing a complaint w several agencies and call corporate , I'm undecided as of now. I'm still not happy about that night , why take my reservation and approve it like that ? I had my 16 old son with me he was supposed to be back by a certain time and he ended up being late with me I had to rent a hotel up in the town where he lives at with his dad part time cuz I was too tired to drive so that cost me money and I paid double of what the original estimate was and all because of some verification that I shouldn't have had it done and like I said it says right there if the truck's not ready when reserved I get $50 but instead immediately I got charged double or close to it. plus the truck was dirty not real dirty but it was dirty boxes in the back and stuff but that didn't matter to me I cleaned it out anyway. so let me know if you could do anything about what's going on would have them you can just check with the records I was there I shouldn't have had to prove anything being that you took my reservation.. and I rented several times off you guys with no issues. so I don't know what to say. five seven 0 Hundred one seven sixtysix here is my boyfriend's number who actually paid for it and helped me reserve it. he wasn't in the state for the week due to work. he's the one who will call to complain and make reports so if I were you , I'd call or message him.. He was saying about putting a statement online as well as a video I was recording while crying outside a Empty building in a strange town w my young son just sitting there thinking I was gonna lose my things due to no truck.
jodi h
Customer Reviews for Clay's Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van I rented was filthy and the app wasn't working for me to upload any photos.
Tatiana EThe whole transaction from pickup to drop off was perfect and there is nothing I could complain about...and to be truthfully honest I plan on going back to the location to also get my vehicle repaired...I dont plan on moving again anytime soon but if I do I will definitely rent from clays location.
WILLIAM TClay is very helpful. Will most likely use again.
ROSEMARIE JAwesome
Donald CAwesome service
Donald CVery convenient. Everything worked as it should. Vehicle was there when promised. I will definitely use from here again if needed
John AClay was a super nice guy!! Very helpful and the equipment worked perfectly!!
JOEL CWas very disappointed in the fact that I made the reservation the night before and paid for it online to pick up in the morning. Than when I arrived at the place at 8:45am for a 9am pick up, it took 3 plus hours to get everything done for me to pick up the truck.
LUIS VCarl has been fantastic to work with over the past week.
ALVA CAwesome customer service! Family friendly. Clean trucks. Nice people.
LIS-ANETTE RIt was amazing very friendly and helpful
NATHAN HThis was my 2nd time renting. Excellent service. I would absolutely use them again.
CONNIE SGood
ELIS AThe rental vehicle was mostly clean but still very filthy inside and out. The office where I had to go in and get the keys and sign for the vehicle was disgusting. This location should not be what U-Haul as a company approves. This doesn’t say much for the company if they allow this kind of business to be ran from a location like this.
EVAN EExcelente servicio
FRANKLIN CQuick and easy drop off.
JAMES KDrop off was not open. Not a lot of room to put the truck.
Rachel KExcellent experience. Friendly and courteous. Location easy to find with overnight parking available for my personal vehicle.
BRENDA Ci really recommend this place
Jose BThe tow dolly left tail light did not work after we reconnected the unit from grabbing lunch. So we took it to the Rt #11 U-Haul dealer and had them dismantle and reconnect the tail light which had become disconnected.
RICKY RYour 6x12 cargo trailer extremely dangerous when it comes hooking or unhooking up to your vehicle the trailer is extremely heavy and does not have a tongue jack attached none of your 6x12 cargos do. The trailer weighs 2000 lbs empty. Alot of times there is only 1 person working at these places and sometimes they even ask customer for help if a customer get hurt loading or unloading one of these trailers you could have serious injury and cost uhaul alot of money Please put tongue jacks on the 6x12 cargo
Ronald KLocation was closed when I dropped my truck off.
GEORGE HVery friendly staff
Rodney GThe guys at Clays were extremely helpful and friendly.
DARRYL JHe has a friendly treatment and handles the application very well at the time of delivery of the vehicle.
Jorge PThe U-Haul website is not very intuitive when renting a vehicle at a remote site (compared to site where a representative is readily available). The site seems to be more suited to users who have a laptop or desktop. Much of the Q & A don’t fit on the screen, and if you make a mistake; going back is kludge. In my case I had to call the UH phone for assistance. (Which was, very good, by the way). Still, it took me nearly an hour to check my vehicle out to take off the property.
ROBERT KThey made it so easy to me.
Shida LNothing. Clays automotive was great to rent from. Easy and accommodating. Thanks
MICHAEL SGreat people at this place!
Karen GPros: guy on the phone was very nice Cons: our rental dolly was not included, and the picture of where the truck was supposed to be was not accurate
Braeden GI filled the gas above the three quarter mark one tenth of a mile from the drop off location and was charged $17.10 for four gallons of gas. When I picked up the truck it had a little less than three quarters of gas in the tank.
GEORGE HClay is an awesome person and makes the process supper simple!!!
Randall SKeep it the way it is ! Don't change nothing! Clay is very helpful gets you in and out of there driving your rental truck so you can get on your way! Pleasure doing business with !!!!
WILLIAM JDo maintenance on trucks. Mine needed oil and broke down.
Kristy HClay's automotive is awesome but whoever used the truck before us apparently was hauling a horse or wet hay and it smelled pretty nasty
Michael MFirst time using this U-Haul place and it was very quick and inconvenient
EDWARD MClay is great. Fast and efficient. He is truly a blessing to the community. Location is easy to get to and convenient.
Cynthia CMake sure they give the assigned truck, trailer whatever so customers don't get overcharged and have to wait forever to get the refund.
Kelly L