Thank you! This location’s staff were very pleasant. Truck was very spacious with more than enough room for me to move out my 3-bedroom rental. Equipment was clean & in great condition.
LaAjah S
Customer Reviews for Clayton Tire & Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t think of a thing,every time I’ve dealt with them they’ve been top notch,friendly,professional,and just all around great guys!
TIM MFor some reason the upload thing for showing the photos on the initial acquisition of the Uhaul expired and I could not get it to work during my moving day. Since I only needed the unit for a short time, and the place where I rented from was closed until monday, I couldn't push the photos through and have no clue to do so. That was the only issue I encountered, and I don't know if that has anything to do with why the charge is still pending on my credit card. Other than the confusion and snags with that - my experience was great. I was able to do what I needed to do and I felt safe and comfortable driving the truck.
MCCAELIN BThese guys really don't have it together there, though I trusted they had the trucks working good. Dane the owner would make you wait a long time for everything. He helped me get a trailer but then said he needed to get his phone to take a photo, and he was gone for 10-15mins, I had to go look for him to finish getting my trailer. He said "I got side tracked". They didn't have adequate computers to process the uhaul contract, very slow. They are just too busy with their regular tire/muffler work to deal uhaul transactions.
Richard CThank you to Terry Hardee the owner!!!
Bob OThe Gentleman name Dane was awesome with great energy . He really enjoys his job and customers. I will recommend all my friends and family to his shop for Uhaul and non Uhaul needs.
Duane ROver all everything were good and we thank your so much.. Malcolm
MALCOLM MGood service
Emilio RPickup/dropoff were easy ! Equipment was ready with a few problems with lights and the attendant quickly fixed the issue.
EARL WWhen I went to pick up my truck, additional equipments that I had paid for ahead of time were out of stock. I was refunded, however i had a rough time getting my hands on additional equipment. Wish I was informed before the pick up date. The truck was dirty, but it got me from point A to point B with no issue. Personal were responsive and took the time out to listen to my concern.
Tanisha R5 star service here, really appreciate the quick, on-time service, very friendly and they even hooked up the trailer for me. Could not have been better.
Brian NMake sure the key is in the lock box where it says it's supposed to be. It would also be nice if there was a way to know ahead of time if there aren't going to be moving dollys or blankets so that other arrangements can be made to get some.
Whitney KI received great care at Carolina tire and muffler while reserving and ultimately picking up my 10Ft U-Haul. Truck was clean, great AC in these sweltering NC heatwave days. Truck has great roadmanship, smoothe ride. It definitely served exactly the purpose I needed it for. The shop owner the young built dude was friendly and very helpful. I definitely would recommend!!!
Tammy PThe service was great. I was in and out in about 10 minutes
Jeff WMake sure tires are NOT bald and overly worn. I told the guy that the tires were really bad. The only thing he said was, it will be OK. Half way to my destination the tire blows out.
Lee HNothing. The staff was courteous and timely. The site is close to my house
Donald HStaff was friendly and helpful. Quick and easy transaction.
Kimberly EVery friendly staff and easy process. Vehicle was clean and just what I needed.
Tiffany MWe had a bit of a miss communication on what I wanted but it was quickly and professionally handled. We had a great trip with the trailer and we will definitely use this location next time we need a trailer. Thank you.
Dan MI love U-Haul, easy and and gets to job done
Gilbert LI order often and this experience was unacceptable. Site location was changed 3 times over the week after reservation, putting me out of my way. ask to have manager call and had no response.
Michael Ethe truck was fine except it was never cleaned out after the previous rental I will most likely use the same location in a couple of months for a one way rental
Joseph BWhen I was trying to schedule for a u-haul, the guy’s computer kept losing my information. He also kept listing my old address from where I live years ago in Colorado. I told him over and over I didn’t live in Colorado. Then I look at my receipt and it clearly said Colorado. I go to the drop-off location during the day and it was closed and their number was no longer in service. I did not like the drop-off experience at all. No one to guide me through the experience. I don’t think I would be using U-haul again. This was by far the worst for me. I kept calling the 1800 U-haul number and kept getting transferred.
Charlotte WThank you to the owner of Clayton Tire for making sure we got our Uhaul truck on a holiday weekend! Thank you
Bob OThey lost my reservation, then told me to return whenever next day well that wasn’t true. Get it together people. Be more organized
Skyla Lgross van rude customer service on the 1-800- phone line and over charged
VICKY FUnfortunately the movers never showed up. They said they had tire problems. Would never return calls after they say they would..
Theresa TVery friendly and helpful
Andrew TEasy drop off experience.
RICHARD RSend the van throughbthe car wash
Tanisha FChris the guy that we were dealing with was GREAT!!
melinda dThe customer service was great!
Marcus AI have rented here several times. Service is always excellent, equipment is clean and ready to go.
Fredrick SChris started the contract for the auto transport on the same day as the truck rental, although he knew I wasn't/couldn't pick it up until 2 or 3 days later. Consequently, I was charge for extra days on it, which I wanted credited to my credit card. We did need extra days for the truck, since we couldn't get possession of our new home as planned. I look forward to confirmation of this.
MICHAEL TThe truck I had was very loud and shakes through out. he alignment was off. My ears are currently painful due to the noise coming from the truck. Poorly maintain. Great customer service but poorly maintain trucks
Peter NThe truck/trailer was great. The representative was helpful and knowledgeable. U hauls bad technology and pad kept not working making it harder for the location to actually rent me the truck. It was the technology, not the guy operating it, that made things take longer than it had to.
Paul PEverything was smooth! Staff was lovely and efficient.
Kimberly GAll was good thank you for your help
Felix FChris goes above and beyond to allways give me excellent service. I have been using uhaul at this location for my business for 7 years and they always exceed ex[expectations. Terry the owner has allways been their for me along with his right hand man Chris.
JOHN PVery helpful and professional.
William BKeep up the good work
Francis VFantastic service and promptness at this location. I was on a tight schedule and the staff quickly fulfilled my reservation
Michael BKeep and maintain a courteous attitude
Samuel BChris was probably one of the best guys I’ve ever seen Customer service in a long time. He was extremely thoughtful and helpful while i was dealing with a very stressful move across the country. I always have a good experience with this company but this was next level, over the top incredible. Big shout out to Chris for going above and beyond and making my trip much easier. Very knowledgeable and personable person!
Chandler LNothing terry the owner has always been good to me and cris that is doing a great job overseeing the u haul business so I’m happy and keep up the good work
Danny CChris bends over backward to help customers and allways makes my experience a great one. 10 stars for Chris
JOHN PThanks
Jules EChris has very good customer service. I wasn't for sure what size truck I needed, he allowed me to look inside of the back and explained how we could load. Chris will get you right for your load and trip.
marquan aChris was amazing to work with. very quick responses and there when you needed help. Thank you for your great service.
Tommy GChris was awesome. what great customer service!
Jacob AVery good service
Kevin J