Everyone was wonderful and very helpful! I will definitely use them again!
marian d
Customer Reviews for Clayton Tire & Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The original trailer assigned had the wire harness ripped off so I had to ask for another unit. After pickup I noticed safetow charge was added without my permission. I contacted uhaul customer service to make sure the right equipment ended up on my reservation and I noted the charge and was told there would be a note in the system to remove the extra charge. The extra charge was never removed so I will be disputing the transaction through my credit card company.
Jerel LEverything was awesome even the patience and persistence of the co-owner and the condition and drivability of the truck.
Lowell DWe went to drop off the keys and the gentleman was very reluctant to help us. He took the keys, put them in a drop box and told us he would check the truck in later. My daughter had to take pictures of the truck at the location to ensure me I wouldn't be charged an extra day. Very unsatisfactory.
Candace nI've rented from this location several times. Service, equipment, the whole experience has been consistently excellent.
Frederick SAttendant was quick, professional, and efficient.
Erica CI was aware of the milage charge, but I was not prepared to go from a $20 charge to a $120 total charge for a 40 mile trip. I will never use U-Haul again!
ANTHONY RI have worked with this business for several UHaul rentals like trucks various sizes and trailers as well. Easy to pickup and drop off your rental. Agreements & Receipts sent electronically for your convenience. Employees are courteous & helpful each time!
Luis PI do wish u-haul gave paperwork out.
Shauna VWe had originally reserved a cargo van at another location in Clayton, but they were closed (during posted business hours) when we arrived and we went to Clayton Tire and Muffler to see if they had one available. Theirs were all reserved for the days we needed, but they searched and saw our reservation at the other business and allowed us to rent one of theirs and they said they would get a van from the other location. They went above and beyond to help us and I highly recommend them. We will be using their services from now on!
Bob BThe breaks where so bad the truck would shake the steering wheel dangerously. And the shock absorbers felt like it needed to be replaced. Too much risk
Miguel FAll was good
GEORGE TVery kind and helpful!!! They answered my questions well and were very accommodating.
Melanie DTerry Hargee and his team are very professional and kind. I would go back and give them my buiness and tell my family and friends.
JULIE UExcellent service
Chianti HI don’t have any comment. I was accommodated well especially the extension of time.
Judy YDid not have the moving implements we reserved. Had to make an adjustment to our schedule to get the missing pieces.
JAMES MOnly problem was the tires were underinflated but I checked them when I did my truck
Jamison HI didn’t get a refund on my uhual and I didn’t even use the uhual that day.
Alexous ACam was very professional and very helpful.
GARY WI went to the wrong truck at first and the cab had not been vacuumed and there was trash in it. The cab in the right truck was also dirty. (floor, trash). The back of the truck obviously had not been cleaned after the last use, as there was a ladder, a furniture dolly, two large pieces of Styrofoam, a can of lysol and trash on the floor. I should have taken a picture, but I didn't. I am used to renting trucks (at other sites) that look practically brand new, so I was very surprised at the condition.
JODI JThe experience was awful. My truck wasn't there when I arrived. No key in the lock box and took 50 minutes with customer support to tell them they screwed me over. Will never rent from U-Haul again. This partnering with 3rd parties who don't care is an terrible decision. Budget it is! Do not contact me. Nothing more to say.
Matt DNice service.
Yoon KA quick and easy process…Exactly the way it should be!
JP AOne of the lights on the trailer was out, but the overall experience was good, the trailer was well maintained.
Luis PNice people to deal with
Jacob ANot a thing! The staff was beyond awesome and were super helpful. Very pleasant, and easy, experience.
nicholas rI always love it when a plan comes together. Appreciate the good service.
James KWas dropped after hours but plenty of space to drop
Shantel RStaff is rude and disrespectful
Donna FLight was not working and worker wouldnt switch trailer. Equipment was not clean when i received it.
Noah GJust keep up the Excellent work
Teresa BMy car sits low to the ground. It would have been nice if the location had wood blocks to buy and put under the tires so once you take the car off the transport it doesn't rip off your undercarriage cover and front bumper.
Rita LLimited blankets and supplies available. Excellent service.
ROBERT REveryone was pleasant and helpful
Laura WVery efficient team, very smooth and easy process.
RICHARD JThis was a great experience
ISAAC RDrop off was during closed time, so no personnel.
CHARLES MAfter online booking is completed, my reservation gets changed to a different location or equipment. If the equipment or location is not available, why let me complete it.
tom vPésima atención
DIEGO MI had a reservation at 8:30 on Saturday 12/13/25 and the system was down, I didn’t get the truck until 10:45am. I had my movers to be there at 9am and because I was late they still charge me $200 for the time they got there and not doing nothing because they started until 11am. I’m very upset that the time I wasted trying to get the U-Haul.
Natashia Lvery profersonal and freindly rates were great
VERONICA MThe location was great right off Clayton blvd. Easy access. I would suggest this location.
JOYCE NClose contracts in a timely manner
DAVID GThe guys were super nice and fast. Very friendly would definitely recommend this location
Erin S