Customer did not leave a comment.
Christopher S
Customer Reviews for Clayton Tire & Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
gross van rude customer service on the 1-800- phone line and over charged
VICKY FUnfortunately the movers never showed up. They said they had tire problems. Would never return calls after they say they would..
Theresa TVery friendly and helpful
Andrew TEasy drop off experience.
RICHARD RSend the van throughbthe car wash
Tanisha FChris the guy that we were dealing with was GREAT!!
melinda dThe customer service was great!
Marcus AI have rented here several times. Service is always excellent, equipment is clean and ready to go.
Fredrick SChris started the contract for the auto transport on the same day as the truck rental, although he knew I wasn't/couldn't pick it up until 2 or 3 days later. Consequently, I was charge for extra days on it, which I wanted credited to my credit card. We did need extra days for the truck, since we couldn't get possession of our new home as planned. I look forward to confirmation of this.
MICHAEL TThe truck I had was very loud and shakes through out. he alignment was off. My ears are currently painful due to the noise coming from the truck. Poorly maintain. Great customer service but poorly maintain trucks
Peter NThe truck/trailer was great. The representative was helpful and knowledgeable. U hauls bad technology and pad kept not working making it harder for the location to actually rent me the truck. It was the technology, not the guy operating it, that made things take longer than it had to.
Paul PEverything was smooth! Staff was lovely and efficient.
Kimberly GAll was good thank you for your help
Felix FChris goes above and beyond to allways give me excellent service. I have been using uhaul at this location for my business for 7 years and they always exceed ex[expectations. Terry the owner has allways been their for me along with his right hand man Chris.
JOHN PVery helpful and professional.
William BKeep up the good work
Francis VFantastic service and promptness at this location. I was on a tight schedule and the staff quickly fulfilled my reservation
Michael BKeep and maintain a courteous attitude
Samuel BChris was probably one of the best guys I’ve ever seen Customer service in a long time. He was extremely thoughtful and helpful while i was dealing with a very stressful move across the country. I always have a good experience with this company but this was next level, over the top incredible. Big shout out to Chris for going above and beyond and making my trip much easier. Very knowledgeable and personable person!
Chandler LNothing terry the owner has always been good to me and cris that is doing a great job overseeing the u haul business so I’m happy and keep up the good work
Danny CChris bends over backward to help customers and allways makes my experience a great one. 10 stars for Chris
JOHN PThanks
Jules EChris has very good customer service. I wasn't for sure what size truck I needed, he allowed me to look inside of the back and explained how we could load. Chris will get you right for your load and trip.
marquan aChris was amazing to work with. very quick responses and there when you needed help. Thank you for your great service.
Tommy GChris was awesome. what great customer service!
Jacob AVery good service
Kevin JMy experience wasn’t horrible, it was actually as expected. I’m renting a trailer, Uhaul provides a trailer, simple enough. The issue which lead to many disturbing follow ups is that I made a reservation, and when I arrived, something apparently was wrong with my reservation and the Uhaul representative cancelled it and made a new reservation for me. While doing so, there must have been a miscommunication because I was doing a one way trip originally, and he made it for a round trip. When he asked when I’d be returning the trailer, I told him I only needed a few hours and was just using it to move a car. A few hours is the time it takes me to get from Rayleigh NC to Columbia Sc. I didn’t return the trailer the 1st night upon arriving, and I asked my son to take the task of returning the trailer. He was home from the Navy for the holidays. He left Jan 9th. The trailer was returned sometime before the 9th but neither my son or I am sure exactly. Since then I’ve received several charges to my card. I explained to the NC Uhaul that the trailer was returned, and there was an issue with my original reservation. They kept charging me, and I just noticed these charges last week and alerted my bank.
JOSEPH SHire more employees like Chris!!
Irma HVery great service. Would definitely use again and recommend to anyone that needs a uhaul
EDWARD KNothing that I know of
Irma HDon’t know what to improve. The guy running the Uhaul section of the vehicle maintenance company was awesome, he constantly went out of his way to make sure everything was perfect for me. And I noticed that he was like that for everyone.
Glenn WEverything is fine so my comment is !Congratulations! Thanks.
Areli TClayton Tire does an incredible job for the Uhaul Brand!! Thank you!
Bob OExcellent customer service by Chris!
Andrew JNever get a rental from this place if your African American, THEY'RE GOING TO OVERCHARGE YOU
April AEasy and gentleman very polite and helpful and understanding the dashboard panel and etc. Thank you for that type of quality of service.
Timothy BI recommend anyone who is in need of a uhaul please go see Chris at Clayton tire shop on highway 70 in Clayton next to Clayton highschool. He was so kind, respectful and transparent about everything upfront. Chris was polite he definitely cares about his customers. He has amazing spirit about him. I want to thank him from my heart in the midst of moving and dealing with life he help me make lemonade and said smile it will get better. Also to owners wife I think she is. Thanks you so very much for your kindness and compassion!! Best service I've had in a long time. I will see you soon when I need to move again!! Merry Christmas Eve and Chris thanks for helping me see light is on the other side I just have to cross over!!!
Lorena SNothing. The service is professional and personable. Chris is AWESOME at Clayton Tire and Muffler. I will continue to rent all my UHaul trucks from them, for sure!!
Eric TWhen I went in all of their units were on reserve, but the one I needed wasn’t getting picked up until Monday. (This is Saturday) I only needed it for a couple hours at the most. They were very quick to accommodate my need. I had the van for about an hour and a half, cleaned it up, filled the tank and returned it. Some of the most pleasant people I have had the pleasure of dealing with. I wish I could remember the ladies name that took care of me. She was so sweet and funny. Absolutely loved the experience and will definitely use this location the next time I need a u-haul! Merry Christmas!
Charles AThe app has problems that are UHaul problems, not the location. Was unable to take pics in the app of the vehicle condition as required by the app so I was forced to submit black images. I fought with app for several minutes. I used the locations wifi so it couldn't be their fault. Chris from the location was excellent in helping us over the phone to make things go as smoothly as possible on their end: extended mileage as necessary and provided an extra day. Super friendly and helpful.
Paul GGreat experience
James BI think you were great
Eloise HWe rented the U-Haul for Thanksgiving weekend. When I talked with the gentleman at Clayton tire, he assured me all I had to do was open the app when I was there are then I would get a code for the key box. The app would not let us complete the pick up so we had to go back the next day. Well then U-Haul cancelled our reservation. Clayton tire still had the truck thankfully but we were charged double what we originally reserved it for.
Thomas PEasy and fast. Employees are attentive and helpful. Would definitely use them again
Kerlyne BThe locations is OK, but for a 26 ft truck, it was a bit challenging to figure out where to park during an after hours drop off.
VALERIE HAbove and beyond customer service!
James FNo improvements needed. Excellent customer service!
Mark SSuper nice people here, always willing to help you get your equipment dropped off and back out the door ASAP.
Pat W