Customer Reviews for Clean Air Truck Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Clean Air Truck Rental

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CHESTER V. on

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NORMAN H. on

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Linda T. on

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The office area and outside storage areas were clean and neat. The attendant, I didn't get his name, was very efficient in processing my order and in helping hook the trailer up and checking lights. He was equally helpful in unhooking the trailer and returning it to its storage space. Kudos to this great, helpful gentleman.

Daniel D. on

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Daniel D. on

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SALIM Q. on

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Excellent customer service and clean loctaion

mike s. on

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Several rentals from this location and Zac is consistently outstanding each and every time.

James O. on

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Overall, the experience was very good.

DAVID W. on

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Representatives were very friendly, most accommodating to multiple schedule changes and very helpful with attaching, parking and detaching the rental trailer that I used.

Charles B. on

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Adam E. on

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Perfect, just perfect.

Mahmud M. on

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Do not contact chat service to discuss your problems: Thank you for contacting U-Haul Live Chat. ME 7:49 PM Why do you now need me to send you both the front and back of my driver's license? And why does check-in take so long? system 7:49 PM Your message has been sent, someone will be with you shortly. Brandon 7:49 PM Hi, I will be assisting you today. Please give me a moment to review your question. Brandon 7:51 PM Picking up your truck requires a valid license and to confirm that we will need the front and back of the license. ME 7:52 PM That does not answer either of my questions. Brandon 7:54 PM In order to validate your license we need to see both sides of the license. ME 7:55 PM Previously the person at the counter would validate and it would take just a few seconds. ME 7:55 PM Now it is obnoxious and takes several minutes. Brandon 7:57 PM I apologize, is there anything further I may assist you with today? ME 7:57 PM Yes, can you answer the second question? Brandon 7:59 PM I am not sure as to why it is taking a few minutes to validate your information, what does it say? ME 8:00 PM The process takes a long time. ME 8:01 PM It added several minutes to my already long check-in process. ME 8:01 PM For about a total of 45 minutes. ME 8:01 PM Not good. Read Brandon 8:02 PM Once again I apologize. Brandon 8:05 PM I have not received a response from you in over 3 minutes. If you are in need of further assistance, please feel free to contact us back at your earliest convenience. Thank you and have a great day. Brandon 8:05 PM Your chat has ended. Thanks for chatting with us! If you have any more questions please reach out to us again.

SHAWN Y. on

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Jana S. on

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It’s the only uhaul I use! Thank you

Billy B. on

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First attempt to drop off truck was not at this location. It was at a closer location. U-haul app said it was open, sign on door said it was open, no one was there. Next attempt to drop off was a storage place that was open. Attendant said he had to charge me $20+ extra to drop off there. Why? I had already paid and I was within my return window. Finally had to take to location above where they helped me. Drop off is not as easy as they say.

Steve P. on

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jacklyn i. on

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Very helpful

Charles B. on

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Carl C. on

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Person who accepted the return did not check the fuel gage or check for the pads before I left. He did not do a physical inspection in front of me. Just said I was 'good to go'.

ronald s. on

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Being in customer service for years I would never treat a customer in the way I was treated. Very rude and long wait time. I was scolded for looking at the screen and told to turn my head the other way. If this was my company I would close this franchise immediately. If I did not rent 3 to 7 hauls a month I would never use uhaul again. This is by far the worst dealer I have ever had an encounter with. Very dissatisfied for as much money as we spend using your services.

charlene a. on

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We felt the truck needed the tires balanced....It road VERY ROUGH!!

Joshua f. on

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Provide better quality trucks, I paid over $300 for a truck in poor condition and was very nervous about drinking it as such.

Steve B. on

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Wendy W. on

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Geoffrey G. on

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Luis H. on

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William E. on

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Great workers, very nice.

Anthony R. on

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Had to reschedule rental for another day I was Unable to pickup my rental on the scheduled time. After an hour of waiting on the person at the front desk who was doing both uhaul and servicing people who needed vehicle emissions testing. I was told my reservation couldn’t be found until I provided the email confirmation. Lost an entire day at this location. Then I asked to reschedule since it was already too late for me to use the rental. I was unable to reschedule at the location and had to call uhaul customer service to do so.

Bruce R. on

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Understaffed! App didn't work for return and wait time for check in was over an hour! completely un acceptable. Counter person, after nearly 45 mins stated I could leave the keys and get invoice in mail. Great, make it clear up front. This was a complete wast of time

Madhavan S. on

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todd r. on

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