Did not notify that we would be picking up trailer at a different location before we got there. Very inconvenient.
Gene H
Clean Air Truck Rental
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkI had an issue with the hitch. Apparently when the Kady attempted to apply the steel safety equipment she inadvertently knocked out the security pin on the hitch. I made it about 5 miles from the office when the hitch and ball separated from the tow vehicle! I was not traveling very fast fortunately. I was able to get help from another vehicle that sold me a hitch pin and safety pin. Scared the crap out of me...
Hines CI've been there twice in the last few days. First the smallest box truck and then the 15" box truck. Same place, different people serving me and different vehicles, but my same conclusion is that this is where I will be coming back to now for truck rental. I'm comparing mainly to the big box home supply store that rents its own vehicles. Main consideration is they (Uhaul) rent for a base rate plus mileage. The big box store rents for a base rate plus time. For me, my rentals are time heavy and mileage light so it works out better with Uhaul most of the time. I expect it COULD be the reverse if you are renting mileage heavy and time light. But consider that the big box stores count on a captive audience for its trucks to haul off its materials bought at its stores. Very efficient at this particular Uhaul store, while maintaining a friendliness WITH a personality. (Signs of personality are always good in my opinion, because it means that there is either no pressure to become a corporate drone, or there is meaningful resistance to it.) Vehicle maintenance yeah I checked off as satisfactory here, but it's obviously lacking for both Uhaul and the big box home supply retailer. I just think that people prefer a lower price vs a fully-maintained vehicle, so that is what we get, and both companies maintain vehicles just in order to keep the vehicles safely on the road, but let other things, that they might argue are simply inconveniences, go obviously unattended rental after rental. I am not saying even that I have enough experience with Uhaul yet to say it's the norm for them, but it's already trending that way.
STEWART TThis was my first time renting and using a trailer, and it’s a big one. I was rather nervous and concerned. Heard hooking up a trailer can be tricky. Warmly, the lady at the front desk and Louis welcomed me, and then Louis just went out to prep the truck and trailer while I was finishing paperwork with the lady in a cool, chic office. 5 minutes later, paperwork’s done and the truck and trailer were perfectly connected, ready for me to drive off. Felt like a delicious freshly made quesadilla was handed to you when you were still worried how to cook rice yourself. Louis then showed me how I can park them in a way easier way than reversing during after hours. Ah, another huge relief! I do admire his efficiency and kindness. And the kind gentleman who offered to help park the truck when I returned at 6pm when the office’s closed on a hot summer Saturday night. I sincerely appreciate his help and wish him all the best. THE best U-Haul office I’ve ever been to.
Long WExcelente
Randall W