Customer Reviews for Clean Air Truck Rental
(U-Haul Neighborhood Dealer)

2,351 reviews

531 Veterans Memorial Blvd   Cumming, GA 30040

(678) 455-7335

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(678) 455-7335

531 Veterans Memorial Blvd
Cumming, GA 30040

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Used this location in the past and always a great experience.

REXFORD K. 
Rating:
3.0

Customer did not leave a comment.

George P. 
Rating:
5.0

excellent service, efficiency and agility in the rental

Richard A. 
Rating:
5.0

Customer did not leave a comment.

KHALIL A. 
Rating:
5.0

everything went great, but never got receipt. bad printer and never emailed it to me

Shane B. 
Rating:
1.0

Did not have my truck had spend a hour on the phone with customer service to get a truck at another location. personnel were rude and not very well trained.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Super friendly people. Great to deal with.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Emir S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Bill Hitchcock, the manager there is terrific.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Simplify the online reservation process.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Lonnie E. 
Rating:
5.0

The staff and location are terrific. The experience was enjoyable. Definitely renting again from these guys.

David S. 
Rating:
5.0

Customer did not leave a comment.

kenneth S. 
Rating:
5.0

Amazing customer service

jesus O. 
Rating:
5.0

Customer did not leave a comment.

TRACI T. 
Rating:
5.0

It was very easy process, staff was friendly, and ready to answer any questions. Thank you.

Angela M. 
Rating:
5.0

Outstanding location! Staff was very prompt, courteous and professional. Extremely helpful in hooking up and checking out equipment. Will definitely recommend all my friends use this place.

MICHAEL S. 
Rating:
5.0

Zack was great and very easy to work with. We will use him again and again!

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

ARIEL V. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

Staff is always friendly and helpful. They maintain a healthy inventory of every truck, van or trailer offered by UHaul. They can meet your needs. They also have moving supplies in stock, if you need them. This is my go-to dealer (used them 4 times now) and will continue to use this dealer!

Owen S. 
Rating:
5.0

Customer did not leave a comment.

Anuj B. 
Rating:
4.0

The U-Haul app is really bad I was not able to process the return, I called customer support and was on hold for 1 hour! You really needs to improve the app and the customer service 24/7 your service is not cheap so you have to improve

Luis D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Very frustrated! Made my reservation plenty in advance at preferred location and then was moved to another location 30 min away and was not able to get any help or compensation for mileage after calling to discuss. Then, the night before my reservation they changed locations again to somewhere 35 min out of my way and when I arrived to pick it up they told me they didn't have a truck for me and after he called traffic they said they'd call me back in 30 min with another location….what??? SO MAD! VERY POOR customer service! Still got no compensation for mileage difference out of my way to pick up and return. Not the locations fault but more so a problem with UHAUL the company and their scheduling!!!

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Jay and Amy M. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Customer did not leave a comment.

Parivallal M. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Number1 in service

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Everything was very easy, will definitely use this place again. Thanks!

Andy C. 
Rating:
1.0

The individual at the front desk was a young man who got upset when I didn't purchase 24 blanket coverings from him. He also got upset when I asked him to demonstrate how to use the truck. It almost seems to me that he had been drinking the night before or was on some illegal substance just based on his attitude. More over when I returned the truck with a 1/2 tank after filling it at the near by gas station just 15 minutes prior he ended up charging me 25 dollars extra . I am sure UHAUL can hire better personal . I will be sure to use the home Depot truck rental next time . It's never perfect but your representative made it worse. I don't need my 25 dollars back you can keep it and use it to buy better training material for your disgruntled representative . He didn't represent the U-Haul brand for sure.

imtiaz K. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
5.0

Always a joy to rent from Clean Air. Knowledgeable and courteous . This is what customer service is suppose to be like.

Annjo R. 
Rating:
5.0

Very nice people

jesus O. 
Rating:
5.0

Best Uhaul location around!

James F. 
Rating:
5.0

Excellent customer service!

KRISTIN D. 
Rating:
5.0

Customer did not leave a comment.

Whitney R. 
Rating:
5.0

My best location.👌⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍

Leonid M. 
Rating:
5.0

Excellent service and friendly. Have used this location several times and never disappointed.

HAROLD R. 
Rating:
5.0

I always rent there and refer friends and family to do the same.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE A. 
Rating:
5.0

Nothing, theses guys have always been great. Rented from them over 5 times.

Jack A. 
Rating:
5.0

Absolutely perfect! The service was outstanding! Helpful but very professional and knowledgeable! I don't think they need to improve in anything

german S. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
1.0

Be sure to mark the “gas return” label correctly and specify on the cleaning. I got over charged $20 for leaving the smallest piece of plastic in back probably the size of my fingernail.

David G. 
Rating:
5.0

Great job. Fast, friendly and professional.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Chuck T. 
Rating:
5.0

Great service in both locations that I picked up and dropped off. I love it that Uhaul partners with moving companies to help load and unload. Was also very happy with the recommended movers.

STEPHANIE S. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

Very good people

jesus O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Great…thanks!

JEFFREY F. 
Rating:
5.0

Quick and easy service Great people to work with

WALLACE W. 
Rating:
5.0

The guys were very helpful with removing the trailer from my car.

ANA M. 
Rating:
5.0

Customer did not leave a comment.

REX AROCKIASAMY S. 
Rating:
5.0

Customer did not leave a comment.

Clinton C. 
Rating:
1.0

I made be my reservation several days in advance, only to find out the day of my move my reservation had been cancelled by someone &!there were no trucks available in my area. I had a house full of furniture & no truck to load it on! I had to travel 40 miles out of the way to get a truck the next day, which caused a lot of anxiety & stress to an already stressful situation! Either Uhaul or the business canceled my truck, but I received no apology, no consideration or explanation!

GENEVA O. 
Rating:
5.0

Exceptional Customer service! It took me only a few minutes to pick up and drop off a vehicle. The 15' foot truck was in a very good condition and Billing was accurate.

NGOC B. 
Rating:
2.0

I was charged a 17 dollar cleaning fee after I had to sweep and clean leaves out of the unit before I could use it

ARTHUR A. 
Rating:
5.0

Customer did not leave a comment.

GLEN R. 
Rating:
5.0

Management were professional and curteous.

Deborah V. 
Rating:
5.0

Zack went out of his way to help me. He was very friendly and helpful. I thought I had a truck rented but apparently I didn't. He worked to get me a truck anyhow. I would definitely used his service next time I need to rent a truck.

Charlotte C. 
Rating:
4.0

Zach bailed me out! Reserved truck at another location and checked day before. Person LAUGHED when I got concerned about his comment - “I hope they have the truck back for yiu to use.” Mine was a guarunteed rental and he just laughed again. Told Zach and he moved my reservation to him. Farther away and more miles, but it worked and we got the job done.

Parkey T. 
Rating:
5.0

Lower the cost

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

pam A. 
Rating:
5.0

Easy to deal with!

James F. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
4.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Glen R. 
Rating:
5.0

Clean inside window glass. Wind shields are always dirty and impair vision..

JAMES K. 
Rating:
3.0

The person checking me out was great but when I came back I was yelled at by the employee with a real attitude and told that I needed to read and pay attention. I had driven in the car wash. I was already nervous driving the truck. I told him that I should have been told not to drive through the car wash because I did not see the entry and exit to use. He told me that is not their job and I needed to pay attention. It was not a pleasant conversation and told him not to yell at me. He said " I AM NOT YELLING AT YOU".

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Great experience! Zack is wonderful!

carol V. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

SAMEER T. 
Rating:
4.0

Friendly, helpful return. It just took a few minutes.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

CHEKRADHAR M. 
Rating:
5.0

You were fantastic! Thank you!

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Loved the overall experience. Easy to pick up, on time, the person at the counter was very customer friendly and helpful.

Muthiah C. 
Rating:
5.0

We'll be back. Thank you

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

The 2 guys I dealt with were very friendly, knowledgeable, and professional. Great experience!

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
No reviews have been submitted for this location.

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