Customer Reviews for Cleveland Floor Covering

Nothing you're there with excellent service

All good. If I need to rent another time I'll be back here

Everything was great !! Kenneth assisted me with my rental. Kenneth was very professional

There was a truck a this location but they said it wasn't our truck belonged to someone else. It took 45 minutes to get it straightened out. Call before you show up and make sure your truck is at the right location.

The only thing that I was disappointed with is - that the sales clerk asked us about renting hand trucks - which we did and there were already hand trucks in the truck. Therefore I paid for hand trucks that I didn't need. I do not think that sales tech should push extra charges on customers that are not needed. Otherwise, everything went well with the rental. The front end of the truck may need some maintenance as it as difficult to drive.

The drop off location was a flooring carpet store so you would not know that the store was affiliated to Uhaul.

everything was great!!!

Phil had some really impatient clients that day but was still super calm and super easy to deal with. Highly recommend his business.

I just dropped the 5x8 enclosed trailer off after hours.

My reservation was messed up & I have never been charged for mileage & use of the truck I called because I was having issues with the check in & the customer service rep was very rude I won't use uhaul again.

Smooth/easy transaction!

The two gentlemen we met at this location were very courteous and helpful. Thank you.

Everything was great

Gentlemen that greeted me was very professional and I received confirmation of truck return quickly!

Wasn't a U-Hual store. Just a parking lot with a U-Hual sign and key drop box.

Kenneth Whitaker did a great job!

This was the best rental experience I ever had.

Very organized and smooth transaction. This was not my supposed to be my pick up point. I was dumped on them the night before. They handled it with professionalism and got me in and out. Drop off was smooth as well. Thanks John Roberts

Computer skills

professional staff..in and out in less than 10min.

This was my first time ever renting a Uhaul truck. This location was excellent. From the time that I made my reservation until the time I was finished. I will highly recommend this location to anyone in the future!

Didnt care for the online check in and return. Took way too long; especially waiting for approval.

The guys bent over backwards to help.(thanks) as fat as the truck it needed attention. The A/C not cold. I thought an Arizona Chevy truck should freeze you out.

A more smooth and efficient way of returning rented items

Great service

Very nice staff; I will recommend them to anyone that needs a uhaul service

The equipment was very clean and the staff very helpful in swapping equipment. I would have liked to see the mandated mask worn by staff, especially the ones coughing in their hand while seeing customers

The original pickup location assigned had no units to rent as nd no idea why I was there.

Clean the truck interior. It was disgusting. With covid-19 the 3 Penske trucks I rented were spotless. The U-Haul was filthy. Garbage behind the seats. Cup holders had obviously not been cleaned in months or probably more accurately years. The check out app caused problems and requested documents when I was already at the location and not at my residence to retrieve said documents. I was appalled at how poorly maintained the truck was. Don't even get me started on the boxes that I purchased from U-Haul at another location either. I wouldn't wish that poor quality on my worst enemy. U-Haul is not better, is not cheaper, is not friendlier. Disgusted would be my description of this company. Thanks.

Everything was great

I was Amazed at how clean and inviting this location was as well as the friendliness at the counter and will truly use it again as well as recommend this location

Nothing

Everything was great!!

Nice friendly people.

Not charge someone for three days rental when they only needed one!

Great service!!!!

Great Customer Service!

Make more trucks with more leg room for the driver who is very tall

Unable to think of anything to improve! Excellent and safe customer service with GREAT professional skills! Gratefully yours Owen Edwards

Add a van to your fleet.

The dealer is a fantastic dude, provides good service, and has good/solid equipment. I'd happily rent again from him.

no complaints. check-in was a breeze. drop-off was fast and efficient. will definitely use again! thank you!

I still haven't received the remainder of my deposit back as promised. Other than that it was great service.

This location yes uhaul no you still haven't refunded my deposit

On-line base price quote was $19,98 but on-site was 29.98. I returned the truck with more fuel in it than on pick-up and was still charged extra. Mileage use was not accurate. Just a lot of hidden add-on fees

Great service

24/7 check in system did not work. The representative inside the location had trouble getting me checked in and he charged me with insurance even when I asked to decline insurance.

I was charged $25.00 For someone to use a broom in the back of the truck if i was made aware l that the back of the truck needed to be sweep before returning. I am upset I was charged for something that took maybe seconds to do. I will never use U-Haul again this is completely ridiculous

Everything was great

The individual stayed late since I was running behind

Good customer service, very friendly and helpful!!

Excellent service