Customer Reviews for Cleveland Floor Covering
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Cleveland Floor Covering
Tim B. on
This location yes uhaul no you still haven't refunded my deposit
Yves B. on
On-line base price quote was $19,98 but on-site was 29.98. I returned the truck with more fuel in it than on pick-up and was still charged extra. Mileage use was not accurate. Just a lot of hidden add-on fees
John E. on
Great service
Austin O. on
24/7 check in system did not work. The representative inside the location had trouble getting me checked in and he charged me with insurance even when I asked to decline insurance.
Jessica H. on
I was charged $25.00 For someone to use a broom in the back of the truck if i was made aware l that the back of the truck needed to be sweep before returning. I am upset I was charged for something that took maybe seconds to do. I will never use U-Haul again this is completely ridiculous
Robert J. on
Everything was great
Matthew N. on
The individual stayed late since I was running behind
marcella G. on
Good customer service, very friendly and helpful!!
Oliver E. on
Excellent service
charles N. on
always very helpful
david M. on
Very professional staff. They made the whole process easy!
Donyetta S. on
I believe that I was suppose to receive a refund on overpayment
angela Y. on
The gentleman was very helpful in getting exactly what we needed. I will definitely use this location again and recommend to others.
Tamalun L. on
Stop ripping people off
Sharon M. on
Everything was perfect. Everyone involved was professional and knowledgeable,and the transaction was seamless. Very pleasant. Highly recommend.
Steven B. on
Gold star services went above and beyond to help me out. My motorcycle is broken down and I was stranded. Stanley and his staff made sure that I was going to get home. Arrange the vehicle to be brought right to his location where my motorcycle was. And had his men help me load the bike. They got me out of a jam in a forever grateful. I'd use then again without a doubt. Thank you Stan Lee and his family. Steve Bennett. Annapolis Maryland
Angela M. on
Location was clean, customer service was good and no long wait.
Katherine C. on
The only thing I would not recommend is the 'express' checkout using your mobile device. It took me over 40 minutes to pick up the truck and only about 10 to take it back.
steve M. on
Ok
James E. on
Loader was very helpful.
Jacob L. on
we did not receive all the items we had rented, and then we were charged for them and then also charged for other items we did not rent, nor receive.
Cherish F. on
Reserved a 17' -- got bumped up to a 20' but they didn't have that either so ended up with a 15'. Staff was nice, just didn't seem to have their act together.
Howard T. on
Just keep up the good work!! Satisfied customer......
Cora P. on
I was told only 100 deposit was to be charged to my account, but uhaul took out 300. This put me in a bind as I needed to pay movers.
Jaime H. on
This was the best renting experience I've ever had. The man that took care of me was the very definition of professional. I watched him with several customers and some of them were rude but he was completely courteous and patient. He will get all my business from now on and all I can send his way. Thank you so much!! Wish I had his name!
ERIC S. on
Reserved a truck one week in advance. A 15 ft. truck. However when day came for us to get it, they didn't have one. We had to settle on 10 ft. truck and had to make 2 trips instead of one. Costed us twice as much money!! Need to get compensated for something!! Why reserve if you don't get it? Just wrong!!!!!
Chelsea G. on
Have more than one person working. My pick up time was at 9am but I was unable to receive my truck until almost 10am because of only having one person working.
Sharon C. on
Extremely helpful as we had trouble getting the right hitch.
Nakia L. on
Nothing....you sre doing an excellent job! Great customer service!
tonya P. on
Nothing, I was satisfied with the service.
Felesha S. on
I had been displaced from Panama City Florida due to Hurricane Michael;Me and my children had already been in NC for a month when I got a call saying it was ok to come back home. Uhaul was very polite and made sure me and my children were taken care of
herman D. on
Just continue your good customer service. Thanks for the friendly service.
Tyrece C. on
was rushed to go pick up the uhaul, customer service just wanted to help as many people as he could with most completely helping them, got charged for extra that i did not know about, & i’ve used better uhauls in the surrounding areas.
josamuel W. on
They vehicle was not clean but I understand why and was not a problem
Bruce W. on
Place was closed on Sundays
dennis R. on
No comments. If bought my whole house carpet there
REE P. on
The process went smoothly ,although I didn’t understand why I wasn’t able to use my automobile insurance or the credit card coverage for a “Rental “instead of the $14.00 insurance required to rent the truck.
Darlene S. on
You can not give a quote of $77 when reserved, then charge $106 @ pickup.
Eric L. on
You are very friendly and accomadating which is great. Please check any electrical input for hooking up a phone that one can use to charge phone for GPS and that is all. Other than that the service is very good and if I have to rent again I will definitely be going to you. Thank you!!