Customer Reviews for Clockwork Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
BEWARE>>>>>> I picked up a UHAUL vehicle; took a picture of mileage and gas gauge before leaving. I was using the mobile app to save time for check-out. The gauge was between 1/2 and 1/4 (3/8) When I checked my email, later that day, I noticed that the starting gas was showing 1/2 tank. So, I brought the vehicle back and put the extra fuel in the tank to bring up to 1/2 tank (a few extra bucks...no biggie), later to find out that a fuel charge was added to my final bill. 3 gallons at an increased price! I had also taken a picture...confirming I had dropped it off with 1/2 tank. I called and spoke to the manager and he said that all he does is take a picture and submits it to UHAUL. He claimed UHAUL assesses the extra charge. So I called UHAUL waited on hold (43 minutes) and the lady helped me with my concern. She looked at the picture this location had submitted and stated it shows 1/2 tank. She said that she would take care of this. She also stated that this location... is the one charging the additional fee for fuel. NOT UHAUL CORPORATE!! Fraud! If this is done to me... who else is this done to?Jerry A.
You all over charged my card by60.00 which is in dispute and no one from your company will contact me I have your several messages for you all to phone me back regarding the over charge on my credit card so I will contact my bank and dispute the charges that you all have maderenee H.
Make sure trucks are cleaned and not damaged before next rental..LAMONE L.
Better lighting in the area in case you need to pick up or drop off at night.Ariel S.