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JOHN B
Customer Reviews for Coastal Calabash Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Thomasboro Rd location is the way to go. It was so easy, the vehicles and location are clean and well-maintained, and the gentleman that is in charge there- (I'm sorry, I forgot his name!) is friendly and professional. All in all, just about all you could ask for when starting a long distance move - or local one, for that matter. I have rented more moving vans and trucks than I care to remember, but this experience was stress-free. Thomasboro Rd is the way to go.
Karen SBoth guys at this location are great employees !
joseph mNA
Richard MThe office was closed so I wasn't able to check in with a person. I didn't know to use the cell phone app to check out so I missed posting pictures of the truck. I do have them on my phone if needed. The truck has a bit more gas in it than when I picked it up based on the gas gauge. I had to leave 12 blankets in an unlocked truck bed. This is why I ranked this location below average.
Steve SCouldn’t have been a better experience.
Nancy BNothing needs to be improved. Your employee is a keeper. Friendly and informative. Perfect transaction. Thank you.
joseph mExcellent check in, check out, equipment, personal attention from staff. Very neat, clean, well maintained organization.
Robert MThe people were kind and courteous.
Shawn SHave a cargo van at this location to rent
John KAt no fault of the location's, the movers did not show up. I have not been able to get a return call from a supervisor to discuss the issue.
Kathleen IThe person I dealt with at this location is a very personable man. Friendly, kind, humorous. Great experience overall. Always using this location for my rental needs!
ALEX HThe guy who helped my husband was great and was helpful in getting everything ready to go. Would definitely recommend to others and if we needed one again, we would definitely go back there. This was an easy, efficient process. This was a great experience. Thank you
Gary JService by James was quick and excellent. No suggestions for improvement.
JOHN WI had problems adjusting the mirrors. The truck was clean and safe.
Leonice BQuick and easy return. Very helpful.
RICHARD HService was fast and friendly. Truck was ready to go and waiting for quick pick up. I would definitely recommend to friends.
SCOTT BUHaul's equipment was non compatible with my required use although their website said it was..... Wasted time and $..... Furthermore the rachet straps were rusted and nearly impossible to use IF I could have use them. I pointed out to the guy when picking up that the trailer center rails were beat down for clearance by a prior user .....and I photographed. This was the only transport available and just tired, abused junk not like a newer transport trailer. I called twice got corporate that offered absolutely no help......returned 5 min after they closed and left it out front.... No call back yet as requested. This is likely a returned rental not gone through nor cleaned or inspected prior to my rental as evidenced my dirt and stones all over the deck. I wasn't looking for pretty but not even being able to use it was ridiculous..... Impossible to load my vehicle and if loaded likely impossible to secure it! This location is usually excellent and likely still is but this experience was not good.
Carlton BCouldn’t have been easier. Owner was very helpful
BRIAN SNothing the guys were great
JAMES Bone thing to note...the dropoff attendant noted that i would be charged $25 additional for nto folding the shipping blankets..i did not see that requirement in the paperwork...slightly annoying, but took 5 min to fold a half dozen blankets
Joel Tcustomer representative was totally professional and totally on top of his game !
RONALD KWe currently rent a space for my RV, as well as a 10’x 20’ climate controlled space; so being able to drop the truck off where we unloaded , was extremely convenient!
MARK YExcellent service! Would highly recommend!
LISA SGreat place to rent trucks
ROBERT Hdon’t forget the keys
Silvia FGreat informative staff made the experience convenient and efficient.
ANTHONY SVery good experience.
STEVEN CSuper easy to drop off the truck the same day - dropped keys, took few photos of truck at location for verification and split.
Nona FExcellent Experience.
GLEN MNot our first time using this location. I believe James was who we dealt with. Very nice, quick, & informative.
MATTHEW BJames is a very friendly guy! Said he’s waiting for us it may be but we were there on time! Excellent experience
CHARLES SNothing!
ALAN TExcellent customer service.
SUSAN BGood staff and a clean vehicle. Tremendous improvement over my previous U Haul pickup location and a much improved vehicle. Thank you!
Glenn KService was great, accomodating and freindly/ Thanks, Ocean isle Beach, NC
ROBERT BThe ratcheting front tire tie down mechanism needs to be closely tested for free movement at each rental. Mine was nearly rusted solid with corrosion. Needed lubricating spray to correct the issue. Lost an hour getting lubricant at local hardware store.
ANTHONY VNice place and very pleasant and helpful employee working there.
JAMES LVery friendly and drop off was a breeze
TOM JII originally requested to drop off in Southport, NC, but was offered a discount if I dropped off in Shallotte. Shallotte is only about 20 miles, while this dealer is in Calabash, which is 50% further. Not sure if the discrepancy originates with corporate or dealer, but I wasn't happy.
Andrew DThe gentleman who waited on us couldn’t have been more helpful
JOHN PVery professional.
MARK JThe two gentlemen that I dealt with were very helpful, personable and knowledgeable, and the quality of the truck I rented was dependable clean. Greatly appreciated, thank you !
THOMAS GThis was the cleanest truck I’ve ever rented from U-Haul anywhere. The staff at this location were very friendly and nice to work with. Some of the major U-Haul company stores could learn from these folks.
LAWRENCE PCustomer service was excellent, no improvement needed!
WILLIAM FEverything was great and easy!
STEVEN S