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Amy J
Customer Reviews for Coastal Calabash Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
Jeffrey SEverything about this U-Haul experience was Top Shelf. The Gentlemen running the store were very polite and helpful. I would highly recommend giving them a try to see for yourself how good this U-Haul is. I appreciate excellent customer service and we received it here. Thank you very much for the wonderful experience.
Michael CMaintain the friendly and professional attitude
Howard HAbsolutely great service at this location. Both MD & NC locations are to be commended. Thanks -Rick
richard vJames and the entire staff were helpful, knowledgeable, and friendly throughout the process. It was a pleasure dealing with people who treated you as a friend rather than a number! We greatly appreciate the attention you showed us. Best regards, Tom and Peggy.
THOMAS GThe equipment did not even work properly and I did not even get to use the equipment and got charged for it
Kimberly EOut to lunch at the time but no problem. We checked out online
ERIN DOutstanding service.
ALFREDEDWARD DThey had no idea I was coming and said I believe you came to the wrong address. I always had U-Haul on a pedestal but not anymore.
David SThe team made my turn in process so easy and seamless
Kevin RSuper easy drop off
Marc RIn and out quickly very simple
Nicholas MRead the previous comment section! We had to traipse through weeds & abandoned cars to get inside building. Place looks abandoned!
KIM JThe guy working was great! Thanks for allowing us to use the key box!
Jason HInstead of texting about looking at the license plate to make sure just tell the person renting also the mileage.
Grace AI love the establishment and always find it to be clean and welcoming.
CLEOFAS VVery easy to check in and return
Steve YNice guy working there
MICHAEL WThis was a very easy and convenient location to drop off the truck. The agent was friendly.
Jessie JVery clean facility and very friendly. Very painless
wilma oVry happy with my rental experience. Toren was excellent. Would definitely rent from this location again
wallace sThis location was a savior to us because the first location we were sent to was closed and they messed up our entire schedule! You should take Karliegh‘s convenient store in Longwood off of your program because I read many reviews of that happening and we almost went to Penske to rent
Sabrina HTake better care of car trailer wheel strap mechanisms. One strap was badly frayed. Both winch mechanisms could use some cleaning and lubrication.
James NThis was a great experience. Easy to rent and return and the customer care was next level.
Lance PEvery was great
jason mJames was a pleasure to deal with!
Raymond RGreat customer service.
Tom RAbsolutely nothing!
JOHN ATook care of everything no problems at all
Tony JNothing
JOHN APerfect transaction from start to finish! Office was in a convenient location, and was clean and well organized. Computer systems worked perfectly and the fellows at pick up and return were cheerful and helpful. Truck ran great. Thanks to all! Our Not-for-profit will be back.
GEORGE CVery professional and informative. Best experience I have had with a U-Haul dealer.
Philip TThe Thomasboro Rd location is the way to go. It was so easy, the vehicles and location are clean and well-maintained, and the gentleman that is in charge there- (I'm sorry, I forgot his name!) is friendly and professional. All in all, just about all you could ask for when starting a long distance move - or local one, for that matter. I have rented more moving vans and trucks than I care to remember, but this experience was stress-free. Thomasboro Rd is the way to go.
Karen SBoth guys at this location are great employees !
joseph mNA
Richard MThe office was closed so I wasn't able to check in with a person. I didn't know to use the cell phone app to check out so I missed posting pictures of the truck. I do have them on my phone if needed. The truck has a bit more gas in it than when I picked it up based on the gas gauge. I had to leave 12 blankets in an unlocked truck bed. This is why I ranked this location below average.
Steve SCouldn’t have been a better experience.
Nancy BNothing needs to be improved. Your employee is a keeper. Friendly and informative. Perfect transaction. Thank you.
joseph mExcellent check in, check out, equipment, personal attention from staff. Very neat, clean, well maintained organization.
Robert MThe people were kind and courteous.
Shawn SHave a cargo van at this location to rent
John KAt no fault of the location's, the movers did not show up. I have not been able to get a return call from a supervisor to discuss the issue.
Kathleen IThe person I dealt with at this location is a very personable man. Friendly, kind, humorous. Great experience overall. Always using this location for my rental needs!
ALEX HThe guy who helped my husband was great and was helpful in getting everything ready to go. Would definitely recommend to others and if we needed one again, we would definitely go back there. This was an easy, efficient process. This was a great experience. Thank you
Gary JService by James was quick and excellent. No suggestions for improvement.
JOHN WI had problems adjusting the mirrors. The truck was clean and safe.
Leonice BQuick and easy return. Very helpful.
RICHARD H