Customer Reviews for Coastal Propane
(U-Haul Neighborhood Dealer)

443 reviews

170 George Hills Wy   Prince Rupert, BC V8J1A3

(250) 624-3034

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(250) 624-3034

170 George Hills Wy
Prince Rupert, BC V8J1A3

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Please update the location on google map and update the phone number please

Vibin V. 
Rating:
4.0

For those of us who chose not to use a major credit card, I was surprised when I got to the terminal and there was no reservation for me. I called head office in PG and was informed that a major credit card was not sufficient. Thank goodness my sister was able to help with that. However, I truly appreciated the Uhaul service. Then, the ferry was delayed due to weather, and the terminal was understanding. We caught the first available ferry and returned the vehicle clean and gas topped up. Thank you!

Florence L. 
Rating:
2.0

The vehicle I reserved was not ready on the date reserved. I had to make several calls to the head office and finally was able to pick up the truck 3 days later.

PHYLLIS B. 
Rating:
5.0

Customer did not leave a comment.

Katrina M. 
Rating:
3.0

There was a gas leak in the middle of my move. This location was no help at all. Then while I was moving and loading, they tried to take the uhaul without offering another one in return. Then because I was busy the tow truck left. It was horrible and cost me an extra $1500

TRACY D. 
Rating:
2.0

My rental was not available and the location did not honour the rental guarantee. They put the contract into the drivers name not mine and then would not talk to me on the phone. They charged me in miles instead of kilometres. Total hassle.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Gentleman at location was very helpful and accommodating came into the office 40mins early to rent us the van.

Cillian C. 
Rating:
4.0

Customer did not leave a comment.

Melissa J. 
Rating:
5.0

The staff at Coastal propane/u Haul have consistently been customer oriented throughout the years. What I'm not happy with is the mandatory insurance required to rent a trailer. Throughout the years I have purchase extended insurance in order to ensure that any accidents involving a rented trailer would be completely covered. So I've always been able to decline the abhorrent price of insurance that UHaul offers. No longer so it seems. From a long term customer of UHaul that you'll see your company at least once a year, I strongly recommend you change this policy. It reeks of a total cash grab.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
2.0

Get people that can speak and understand ENGLISH\

Charles W. 
Rating:
4.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Excellent staff and very helpful with all my questions.

Tyler B. 
Rating:
5.0

Great customer service

Tina M. 
Rating:
5.0

Prince Rupert staff were AMAZING. Super helpful, quick and went above and beyond to make sure we got what we needed.

Jami C. 
Rating:
1.0

Had broken eggs in trailer upon pickup, they had to wash it. Stinky, full of holes along bottom seam. Huge piece of junk.

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Very courteous and helpful staff

Perry N. 
Rating:
2.0

Manny was super helpful. I would rent from him again, and highly recommend him.

Laurie M. 
Rating:
3.0

First, I have to say that the employees were polite and helpful at this location but what happened with our rental was unacceptable in my opinion. We rented a dolly and furniture pads. When we picked up the truck, the staff said that these were already in the back of the truck. We had no walk through of the vehicle, which I found strange. When I got the truck home, these items were not in the truck. So, I called the location and they said to come back and get them. Then, I got home again and got in the back of the truck only to find that it STANK so bad, I could hardly stand in there. It smelled like rotten food and there were stains all around the truck like somebody was hauling leaking garbage. I called the location again and they said to brink the truck in and they would clean it out. So, I did this. They did a quick clean but the next morning when we opened up the truck to pack it, it still stunk to high heaven. It was the only truck available in this town so we had no other choice but to pack it. We were certainly worried that our belongings would smell like this truck. So, we had to go back to the Uhaul location several times to complete the rental. It is a good thing that we rented the truck for the day before we were supposed to move or we would not have been on time. Also, the truck was in rough condition. All banged up and very dirty in the cab. It had definitely been smoked in. As a female who had to drive this truck over 2000 kms, I was worried that it would not make the trip. I felt dirty after each days drive. I was not impressed!

Dana B. 
Rating:
4.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Customer did not leave a comment.

Lynda D. 
Rating:
5.0

Friendly service

Susan B. 
Rating:
3.0

I start, i would like to say how i had originally ordered my uhaul from kermodei storage in Terrace, the man there gave away my reservation (i had booked weeks in advance) and told me to call uhaul and find a different place to rent from. So I had to then go to Hazelton, where they had 1 truck in the size i needed. The man there told me I would have to call that night (night before reservation) to ensure the truck was back. He never answered the phone calls and i ended up calling uhaul as i was set to pick up my truck at 8am the next morning. Uhaul informed me the truck was never returned and to pick up in prince rupert. Thankfully they had multiple trucks in the size i needed.. as for the prince rupert location, the gentleman who helped us was very kind. He didn't check any fluids on the truck, didn't have any indication of when the oils were last changed/checked. In my online order I requested a dolly and an dozen furniture pads, none of which were given to me. I drove the truck 1600kms, and it was very rough. The truck constantly shook and vibrated and it was impossible to drive it in the automatic setting.

Sidney F. 
Rating:
4.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Livio D. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
1.0

Closed on Saturday without notice.

David R. 
Rating:
1.0

Broken tow mirror no moving blankets or dolly and they're still on the receipt trying to chargebkebfor something I didn't receive

Justin H. 
Rating:
5.0

Customer did not leave a comment.

aina P. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

Have your equipment properly serviced and in good condition to travel.

Brandi E. 
Rating:
5.0

So accommodating and willing to make renting a truck for moving an easy task!

Patty S. 
Rating:
5.0

Very accommodating and working with customer.

rod N. 
Rating:
5.0

Fast, friendly and extremely helpful. Will definitely use this company again.

patricia M. 
Rating:
4.0

Truck was not available when I arrived to pick it up. I had several people arriving to help me load the truck. After complaining to the agent, and then to corporate, we got a truck 2 hours later.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

ralph W. 
Rating:
5.0

I have rented Uhaul many times in the past. This business is FANTASTIC, very helpful and always looking to find a way to make the rental most economical.

michael S. 
Rating:
5.0

actual dropoff was 1 day sooner than planned but I was still charged for 4 extra days (should have been 3) no big deal.

CRAIG U. 
Rating:
5.0

Customer did not leave a comment.

clyde S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
3.0

They didn't have the snow cleaned off of the truck. I also couldn't open the back of the truck due to the snow and ice. The worker pretty much told me just to sit in the sun and let the sun defrost it. I expected to load up the uhaul right away. Then he went to go get the snow off of the other uhaul and get the back open for the customer renting that one. Then he came to help me….

Katrina L. 
Rating:
4.0

I would 100% recommend this location. However my overall rental experience was 100% awful. They changed my pick up location for my original booking to over 200km away. There was no phone call, no offering a different unit at the location I booked. Instead I had to follow up to let uhaul know how terrible their service was.

Nicole G. 
Rating:
1.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

They where great

Robert S. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

the guys at prince rupert made my reservation smooth... i was living in port simpson....drop off to terrace was even smoother

ronald S. 
Rating:
5.0

Customer did not leave a comment.

Mykola C. 
Rating:
5.0

A great place and great people

abraham R. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
1.0

No one answers the phone. Does anyone even work there?

TORI H. 
Rating:
5.0

Nothing! It was so easy and quick and excellent customer service!!

Amanda G. 
Rating:
3.0

Site wasn't open, just dropped off trailer

Larry S. 
Rating:
1.0

This location doesn't answer their phone. They have no voicemail and no way for anyone to know if they are open or closed and by closed I mean permanently closed. The person who we finally dealt with there was not very helpful. In fact he created a significant amount of stress for several members of the family. I guess that's what happens when there's no competition so maybe someone else should open a U-Haul dealership in Prince Rupert so that service is significantly better. After lodging a formal complaint a numerous emails and phone Calls to head office, our complaints were mostly resolved. However it should not take that much work to complete a basic rental and get a response from a business.

Paul E. 
Rating:
2.0

The truck had gum stuck on the dash the drivers side floor was muddy and the box of the truck hadn't been swept out I definitely returned the truck cleaner than I received it

lindsy J. 
Rating:
5.0

Easy to work with. Thank you!

BRIAN R. 
Rating:
1.0

I went to the location gave all my information 3 weeks before only to be told that I didn't have a reservation the truck that would be available would be less than half the size requested and double the cost. Both coastal propane and the terrace BC drop off were rude and unaccommodating we had hired movers for a certain date taken time off work snd were told ohh well that's how it works, this was not explained when the reservation was made, I strongly suggest uhaul takes a look at how their contractors look after their customers. My experience was very poor.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

talwinder S. 
Rating:
5.0

I liked the services provided by uhaul prince rupert

Khushdeep S. 
Rating:
2.0

More attention to detail when customer picks up vehicle. A walk around to identify previous marks. Verification of fuel level. Inside cab visualization by staff, verification that cargo area is empty and ready for customer. Better customer service attitude. Getting bookings and reservations right. Improved computer skills to not have customer waiting while employee figures out the system.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

Carlee D. 
Rating:
2.0

I have been charged an 'equipment cleaning' fee from my deposit even though, when I 1st received the truck, the cab was full of the last customers garbage and the back was full of dirt. Instead of complaining, I spent an hour and a half of my own time cleaning the truck prior to loading my own belongings. I also spent an hour or so re-cleaning the vehicle prior to drop off so I am not sure why Im being charged for doing what they probably charged the last customer for to begin with and then leaving the truck in stellar shape when I was finished. Not only am I disappointed, I will certainly not be recommending uhaul in the future. If I need uhaul myself in the future, you better believe I will be making sure that I receive a spotless piece of equipment prior to renting. Not impressed.

kristen J. 
Rating:
2.0

Customer did not leave a comment.

Tyanna S. 
Rating:
4.0

Customer did not leave a comment.

Shaune T. 
Rating:
3.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Excellent customer service!

michael S. 
Rating:
5.0

Customer did not leave a comment.

jagjit S. 
Rating:
3.0

Said online that they were open. No one there. Just put keys in slot

Ashley F. 
Rating:
1.0

Absolute trash services and U-Haul should be ashamed of it. There's not enough room to write a novel length of complaints in this box not have the time.

Dalyn L. 
Rating:
5.0

Good customer service. Very friendly and knowledgeable about uhaul rental.

prabh B. 
Rating:
5.0

Coastal Propane has great customer service.Very friendly and knowledgable.

terry F. 
Rating:
3.0

It was a good experience. The location had my reservation ready and the uhaul size I had requested.

Meghan B. 
Rating:
5.0

Can't think of anything...maybe lower rates..but everyone wants a cheaper deal

kirk J. 
Rating:
4.0

Customer did not leave a comment.

Pedro D. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
1.0

Was told because live in town could not rent. Had reserved online had to call uhaul direct after being able to reserve online and still being refused. Absolutely disgusted with the treatment.

darrell N. 
Rating:
3.0

Better communication/training for onsite agents between online booking and onsite - agent had difficulties finding reservation.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

ronald N. 
Rating:
3.0

Customer did not leave a comment.

ross F. 
Rating:
5.0

Customer did not leave a comment.

DARLENE G. 
Rating:
3.0

n/a

LEONA M. 
Rating:
2.0

Overcharged and overpriced. Will not use U-haul again. EVER. Not Coastal Propane's fault ... they are just doing U-Haul's predatory pricing. Same vehicle in Manitoba for two days, same mileage was $156.34 ... here... Visa charged more than $100 than the final bill of $455. Will be following this up with VISA and others. I'm not going away!

kenneth H. 
Rating:
5.0

In store help was much better than over the phone. The trailer option they offered was far better than the original and worked out excellent for our move!

marvin T. 
Rating:
5.0

Customer did not leave a comment.

barbara H. 
Rating:
5.0

Customer did not leave a comment.

JEROEN G. 
Rating:
2.0

Was told unit would be moved out for easier access. Was not done. Went to hook up and electrical cable was about 4 inches long. Had to buy extension from alternate place as unsullied was open much later. So do as you say and ensure electrical cables are adequate.

ANDRE M. 
Rating:
2.0

Customer did not leave a comment.

Laurie Tanya N. 
Rating:
5.0

Customer did not leave a comment.

neil Z. 
Rating:
3.0

Fix the app to speed up the pick up process. I tried for 20 minutes to use the app but I was not able to proceed past step 1, upload picture of myself. I spoke with 2 online agents while my wife spoke with 1 agent over the phone. In the end I had to use the uhaul web page. The app was nothing but problems. And I did allow the location service to be active.

reginald S. 
Rating:
4.0

I had booked everything on line including all the appropriate insurances. When I arrived to pick up ,none of Information had been relayed to the pick up point. So a little frustrating to take the time to input all information for nothing

Richard G. 
Rating:
5.0

My only comment is that the cargo trailer should have a jack on the tongue so it can be loaded while off the tow vehicle.

BOB K. 
Rating:
5.0

Customer did not leave a comment.

Francois E. 
Rating:
5.0

Vreat service Hate doing reviews but these guys have great attitude make process easy no drama

brian L. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
1.0

Customer did not leave a comment.

SURESHRAJ R. 
Rating:
4.0

Customer did not leave a comment.

Amir T. 
Rating:
4.0

Customer did not leave a comment.

Allan G. 
Rating:
5.0

Distributor was very supportive and understanding when I shared my story; provided me with the customer complaint number

Angela S. 
No reviews have been submitted for this location.

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