It took me over an hour and half to get the truck rental done. I had a reservation but had to make several calls to get everything worked out while standing next to the truck they said was not there. This is a remote pick up location, which I was unaware of. The app they want you use "check yourself out" did not work. I was on the phone for 45 to go through the process with a Uhaul Rep. to get everything settled.
Fred C
Customer Reviews for Coastal Towing & Recovery
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great folks to work with!
Todd EWhen I arrived to pick up the tow dolly, I was told the one I reserved had a damaged fender and would not be available. They were going to switch me to a different one but then realized that one had the damaged fender and not the original one. Somehow the damage reported was switched, so I took the one I reserved. I had no issue hooking it up, towing or driving. When I returned it, I got a call on the way home that the tow arm was damaged and bent way to the right. I thought it looked a bit odd when I hooked it up for the return trip, but never thought anything about it as I assumed it was inspected before I took it. The location was polite enough, but were intimating I had damaged it. I have not heard back from anyone, so I assume they figured it out. All I can figure is that the condition reports in the system are completely incorrect and the other one has a damage report about a bent tongue. Not thrilled to be using damaged equipment.
Christopher BLocation was very out of the way. Surveillance camera notified that I was there. They called me to direct where to drop trailer. The location was on a hill in mud and ice Very difficult to return without assistance. Luckily someone came in behind me and helped me to unhook the trailer - safely. BUT the trailer itself was excellent and handled beautifully from Florida to ME —1450 miles.
SUSAN HThe app was a train wreck. I legitimately could not get it to take a photo so I could check out at the end of my rental period and there was no chat function or error message to help me resolve it. The facility and owners were lovely and helpful.
Jessica P