Customer Reviews for Cobbs Towing & Recovery LLC
(U-Haul Neighborhood Dealer)

301 reviews

354 US Hwy 90 W   DeFuniak Springs, FL 32433

(850) 892-5215

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(850) 892-5215

354 US Hwy 90 W
DeFuniak Springs, FL 32433

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

Good

KURT B. 
Rating:
4.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

CONNIE P. 
Rating:
2.0

Site is cluttered, dirty, and hard to access.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Just as previous comments. Total satisfaction.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER W. 
Rating:
1.0

We rented a 15ft U Haul truck. It was raining, this truck should be taken out of your fleet. The truck leaked through the top, the doors, and everywhere else. They had 2 inches of rain on the floor. By the time they got to there destination both my drivers were soaked and everything inside the truck was wet. This is un-exceptable. I want to speak to a supervisor about this. I want a big disount on this useless truck or I will dispute the charge. I want to speak a manager from U-Haul ASAP to discuss this. This is not what I expected from your company. Pamela Blaco 954-383-1693

LANCE B. 
Rating:
3.0

Your mileage pricing!

Christy T. 
Rating:
5.0

Very Helpful employee

HECTOR A. 
Rating:
3.0

Customer did not leave a comment.

STANLEY S. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Cobbs towing a service is one of the best places in town to take your car to be repaired or rent a uhaul. They have the best customer service and most helpful staff. Trustworthy and that's hard to come by today.

ROONEY W. 
Rating:
3.0

Customer did not leave a comment.

JENIFER T. 
Rating:
4.0

Personal were very helpful

RANDALL S. 
Rating:
2.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Easy drop off location, easy return! Super nice lady working in the shop.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
4.0

The female that helped me did a good job helping check the vehicle for any damage. The pickup paper work was easy due to her help. The location was different than most, but it was easy to get the truck out where it was parked.

Rudolph H. 
Rating:
5.0

Nothing. It was my best U-Haul experience ever.

harry L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Service was efficient and easy. Couldn't ask for better experience.

James E. 
Rating:
5.0

Customer did not leave a comment.

ALEZAVIA B. 
Rating:
3.0

Customer did not leave a comment.

Lum D. 
Rating:
5.0

I was assisted in a timely manner and treated with courtesy and respect. The trailer was hooked up by an employee, thank you. The trailer is in perfect condition and towed well.

James E. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
2.0

Customer did not leave a comment.

mireya P. 
Rating:
3.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
3.0

Customer did not leave a comment.

joshua B. 
Rating:
3.0

I was ignored for quite a while when I arrived. Not even a greeting that someone would be with me. I had to wait 10 minutes and state why I was there before anyone acknowledged me

Keli K. 
Rating:
5.0

The wipers suck inside and outside her window was very filthy wall for that matter the whole truck was very dirty exterior wise

joshua B. 
Rating:
5.0

Customer did not leave a comment.

HENRY M. 
Rating:
4.0

Customer did not leave a comment.

Ethan D. 
Rating:
5.0

I was a one way and choose this spot to drop it even though it was not the spot chosen by U-Haul. The people there were nice and friendly even though I just dropped by to drop off the trailer. ( I didn't like the place where U-Haul chose for me to take it ) Checked in the trailer without a problem and they helped get it parked and disconnected. Really nice people.

Alan A. 
Rating:
3.0

The location was a horrible, a tow yard that rented your equipment. They had no accessories needed to actually hook it up. The ratchet buckles for the tie downs were rusted and inoperable. Took me better than an hour to get them lubricated properly and safely strap my car onto the trailer. I definitely returned it in far better condition than I recieved it. When I reserved the trailer, I specifically wanted it on Monday morning. When the reservation came through it was scheduled for 3pm that day. I called and asked if the trailer was actually at the place of pickup and was told no. This all cost me an extra day in delay getting back. Other than the staff on both ends, this was as backwoods as you can get. I'll know in the future, if I ever rent from Uhaul again, to do an in depth maintenance inspection to make sure everything operates as it is supposed to.

WARREN G. 
Rating:
5.0

Excellent service

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Terrence J. 
Rating:
2.0

I'm only recommending as they are the only location in the area

Joel B. 
Rating:
1.0

The equipment was okay, but the customer service was definitely lacking

John K. 
Rating:
4.0

Very Helpful !

James D. 
Rating:
4.0

Customer did not leave a comment.

Clint J. 
Rating:
1.0

Customer did not leave a comment.

jourdan H. 
Rating:
3.0

Customer did not leave a comment.

Bernard H. 
Rating:
4.0

Customer did not leave a comment.

Clint J. 
Rating:
5.0

Customer did not leave a comment.

tracy B. 
Rating:
4.0

Give the correct bars for the wardrobe boxes.

James S. 
Rating:
5.0

Customer did not leave a comment.

RICK J. 
Rating:
5.0

nothing

Wendell A. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Customer did not leave a comment.

Wendell A. 
Rating:
3.0

Lady receiving Uhaul equipment is very helpful,

Sergio C. 
Rating:
3.0

There was one woman answering a bunch of calls for tow trucks while 3 people stood outside with their thumbs up their butts. We had to wait 20 minutes until she finished with the phone calls. It was a tiny, muddy lot full of cars, not a lot of room to pull the truck in, steep drive.

deborah R. 
Rating:
3.0

Customer did not leave a comment.

Sergio C. 
Rating:
5.0

Extremely convenient

Julie S. 
Rating:
1.0

I was cursed at by an employee, called customer service and made a complaint. Area manager called me and said that he would go personally to the drop off site. Was charged an extra fee on my credit card I'm assuming to clean a clean truck or because they didn't like where I parked the truck. There were trailers parked in the woods and towed cars everywhere else on the property so I parked in the first place I could find that it would fit in. I would go out of my way to avoid ever using this place again.

Irvin B. 
Rating:
3.0

I cannot really rate this as the drop off was after hours and the location was closed.

Ron W. 
Rating:
3.0

U-Haul was good the office there could of been cleaner. The office was very dirty and messy. Employee who hooked up the trailer didn't tell us where to go so he could hook up the trailer until he got to the trailer than wave for us to come down. If we wasn't watching him we would not known where to go. Lady who did the paper work was nice.

lynn L. 
Rating:
1.0

My location i orginally chose was unavailable and i had to back track 28 miles to this location.

Shativia W. 
Rating:
5.0

The AC in this truck did not work, i forgot to tell the agent at drop off. everything else was good.

Mona P. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

They did not explain stuff clearly.

CHRISTINA B. 
Rating:
1.0

First, my pickup location was changed from what i booked and wasn't informed of until I showed up at my chosen pickup location, which really upset me. Then when I picked it up, the cab was obviously not cleaned. When I pulled out on the road, i realized it had a quarter tank less than they said on the paperwork. When I got it home ready to load everything, the inside of the back was not cleaned. And then I realized the truck was far larger than what I ordered. I ordered the 10' truck. And I was charged for a 20' truck that was way bigger than I booked and needed. The trailer lights on the tow dolly were out, and I only realized that when I was stopped and another car told me. I doubt they worked from the get go, but they never checked. I had to turn on my car parking lights, which killed my battery before i arrived and had to have someone jump my car off the next day before I could unload it. I tried calling the customer service phone number several times from the day I picked it up until I dropped it off, and could never get anyone to answer. There was no cruise control like I expected driving the barely loaded tank 350 miles away. The air conditioning didn't keep the cab very cool. And all in all, I probably will never use uhaul again after the train wreck of a rental and lack of support from customer service. And I'm not over exaggerating. It was absolutely terrible.

Joshua C. 
Rating:
1.0

This was a repeat of the previous review, nice people but scary building. Truck recovery business with U-Haul side business. They did have a Uhaul award from 2008 on the wall. Check in went well with out any issues.

Francis E. 
Rating:
5.0

Customer did not leave a comment.

Apil M. 
Rating:
5.0

Excellent customer service. Only problem was that I had reserved moving pads and they didn't have any available. We had to go to AllPro Towing to get pads.

Mary Jane A. 
Rating:
3.0

VERY crowded and limited parking for the UHaul available. It needs to be more accessible for getting in and out with a UHaul without the risk of hitting another UHaul or tree (LOTS of trees and bushes around).

erin D. 
Rating:
5.0

Easy and quick return: coundn't be better, very helpful personnel.

ERNEST K. 
Rating:
4.0

better location, better sign out front

WILLY J. 
Rating:
3.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

They were super friendly where we picked it up at, use more friendliness at the return.

mary C. 
Rating:
5.0

The girls couldn't have done a better job , awesome customer service

sheila L. 
Rating:
3.0

Customer did not leave a comment.

Shannon T. 
Rating:
5.0

Clean up your area.

Elliot S. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Drop off was quick & easy. The staff was polite and helpful.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
4.0

Customer did not leave a comment.

mike E. 
Rating:
2.0

Customer did not leave a comment.

ROBERT H. 
Rating:
2.0

As it seems to be mostly an auto mechanic shop, the office was cramped and seemed unorganized. It didn't have any usual U-haul equipment, boxes, or other items. The people were friendly for the most part. Seems it is best for a drop off location only.

Debra T. 
Rating:
2.0

Punt

David F. 
Rating:
5.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Perfect

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

wayne H. 
Rating:
4.0

Better gas mileage on your trucks

Debbie S. 
Rating:
5.0

Cobbs is a bunch of great people that take care of their community. This is my 1st time dealing with them and if i need any service they offer I will be back.

kayla B. 
Rating:
4.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Very friendly and efficient staff. No improvement needed.

GENE W. 
Rating:
4.0

Customer did not leave a comment.

Wendell W. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

laurie M. 
Rating:
3.0

Customer did not leave a comment.

ROB P. 
Rating:
3.0

My problem was not with this location. I ended up going to a total of 3 locations, wasted over 2 hours and traveled an additional 65 miles to pick up the truck I had reserved! I was credited 75 miles but that did not help buying additional fuel. I was also given an additional day rental which I did not need. The accomodations were of.no use to me! I will think twice before using uhaul in the future. I have never experienced such difficulty on the numerous times I have used UHaul. I am extremely aggravated with my transaction and the method in which the company handled this inconvenience.

Doug S. 
Rating:
3.0

Customer did not leave a comment.

CHERI D. 
Rating:
3.0

Offer discounts to veterans and active duty military..

ronald M. 
Rating:
3.0

Customer did not leave a comment.

beth T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top