Customer Reviews for Cobbs Towing & Recovery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cobbs Towing & Recovery

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Joel B. on

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I’m only recommending as they are the only location in the area

Clint J. on

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jourdan H. on

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Bernard H. on

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Clint J. on

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tracy B. on

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James S. on

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Give the correct bars for the wardrobe boxes.

RICK J. on

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Wendell A. on

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nothing

Travis J. on

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Wendell A. on

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Sergio C. on

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Lady receiving Uhaul equipment is very helpful,

deborah R. on

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There was one woman answering a bunch of calls for tow trucks while 3 people stood outside with their thumbs up their butts. We had to wait 20 minutes until she finished with the phone calls. It was a tiny, muddy lot full of cars, not a lot of room to pull the truck in, steep drive.

Sergio C. on

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Julie S. on

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Extremely convenient

Irvin B. on

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I was cursed at by an employee, called customer service and made a complaint. Area manager called me and said that he would go personally to the drop off site. Was charged an extra fee on my credit card I'm assuming to clean a clean truck or because they didn't like where I parked the truck. There were trailers parked in the woods and towed cars everywhere else on the property so I parked in the first place I could find that it would fit in. I would go out of my way to avoid ever using this place again.

Ron W. on

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I cannot really rate this as the drop off was after hours and the location was closed.

lynn L. on

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U-Haul was good the office there could of been cleaner. The office was very dirty and messy. Employee who hooked up the trailer didn't tell us where to go so he could hook up the trailer until he got to the trailer than wave for us to come down. If we wasn't watching him we would not known where to go. Lady who did the paper work was nice.

Shativia W. on

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My location i orginally chose was unavailable and i had to back track 28 miles to this location.

Mona P. on

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The AC in this truck did not work, i forgot to tell the agent at drop off. everything else was good.

Randy S. on

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CHRISTINA B. on

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They did not explain stuff clearly.

Joshua C. on

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First, my pickup location was changed from what i booked and wasn’t informed of until I showed up at my chosen pickup location, which really upset me. Then when I picked it up, the cab was obviously not cleaned. When I pulled out on the road, i realized it had a quarter tank less than they said on the paperwork. When I got it home ready to load everything, the inside of the back was not cleaned. And then I realized the truck was far larger than what I ordered. I ordered the 10’ truck. And I was charged for a 20’ truck that was way bigger than I booked and needed. The trailer lights on the tow dolly were out, and I only realized that when I was stopped and another car told me. I doubt they worked from the get go, but they never checked. I had to turn on my car parking lights, which killed my battery before i arrived and had to have someone jump my car off the next day before I could unload it. I tried calling the customer service phone number several times from the day I picked it up until I dropped it off, and could never get anyone to answer. There was no cruise control like I expected driving the barely loaded tank 350 miles away. The air conditioning didn’t keep the cab very cool. And all in all, I probably will never use uhaul again after the train wreck of a rental and lack of support from customer service. And I’m not over exaggerating. It was absolutely terrible.

Francis E. on

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This was a repeat of the previous review, nice people but scary building. Truck recovery business with U-Haul side business. They did have a Uhaul award from 2008 on the wall. Check in went well with out any issues.

Apil M. on

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Mary Jane A. on

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Excellent customer service. Only problem was that I had reserved moving pads and they didn't have any available. We had to go to AllPro Towing to get pads.

erin D. on

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VERY crowded and limited parking for the UHaul available. It needs to be more accessible for getting in and out with a UHaul without the risk of hitting another UHaul or tree (LOTS of trees and bushes around).

ERNEST K. on

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Easy and quick return: coundn't be better, very helpful personnel.

WILLY J. on

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better location, better sign out front

Roy H. on

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mary C. on

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They were super friendly where we picked it up at, use more friendliness at the return.

sheila L. on

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The girls couldn't have done a better job , awesome customer service

Shannon T. on

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Elliot S. on

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Clean up your area.

Amanda F. on

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Seth S. on

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WILLIAM P. on

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Drop off was quick & easy. The staff was polite and helpful.

robert H. on

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mike E. on

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ROBERT H. on

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Debra T. on

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As it seems to be mostly an auto mechanic shop, the office was cramped and seemed unorganized. It didn't have any usual U-haul equipment, boxes, or other items. The people were friendly for the most part. Seems it is best for a drop off location only.

David F. on

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Punt

jim B. on

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JENNIFER S. on

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Perfect

wayne H. on

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Debbie S. on

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Better gas mileage on your trucks

kayla B. on

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Cobbs is a bunch of great people that take care of their community. This is my 1st time dealing with them and if i need any service they offer I will be back.

chris S. on

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GENE W. on

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Very friendly and efficient staff. No improvement needed.

Wendell W. on

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ARTHUR C. on

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laurie M. on

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ROB P. on

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Doug S. on

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My problem was not with this location. I ended up going to a total of 3 locations, wasted over 2 hours and traveled an additional 65 miles to pick up the truck I had reserved! I was credited 75 miles but that did not help buying additional fuel. I was also given an additional day rental which I did not need. The accomodations were of.no use to me! I will think twice before using uhaul in the future. I have never experienced such difficulty on the numerous times I have used UHaul. I am extremely aggravated with my transaction and the method in which the company handled this inconvenience.

CHERI D. on

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ronald M. on

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Offer discounts to veterans and active duty military..

beth T. on

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beth T. on

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lisa W. on

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rita N. on

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sheila S. on

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Victoria W. on

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My overall experience with Uhaul has been stressful. This location I had to drive to to pick up a truck and dolly because my original location had cancelled my reservation. Upon arriving, Donna was not prepared for my arrival or pickup. I did get the truck which had a 1/16th of a tank of gas. She did give me a $25 credit. During my journey, I am at an eating establishment, someone came and retreived me to tell me they found my mirror on the ground. The small mirror fell off and cracked. Witnesses told me no one hit me. I would never recommend this place for business. Very dirty and unorganized.

James B. on

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Needs better area for equipment to be stored and hard to get out of.

Sherry S. on

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not very orgainized, had to wait for them to get the vehicle dolly from behind other towed vehicles. Not very personable.

Andrew G. on

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Access is not very good and the yard area is generally unkept and smells like cat feces. All the towed cars block access to a lot of the trailers and make maneuvering harder than it should be.

William P. on

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Billy P. on

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Great truck

Debbie P. on

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Scott G. on

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pavement would be a nice addition

james S. on

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I just checked my credit card and discovered that this location charged me almost $40 that should not have been charged. I'm very upset and i hope someone will contact me at 850-855-7580 to make this charge right.

louis J. on

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anita P. on

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It was my first time driving such a big truck or towing anything. When I asked how to get my car on the tow and secure it, I was told I would have to figure it out myself,that they weren't allowed to tell me due to U Hauls pilicies. Maybe you should train employees on how to assists your customers better.

BOBBY M. on

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However, someone from Uhaul needs to contact me ASAP concerning the Uhaul rep on hey 83 north. After he was so rude and pulled a gun on me, I will never send anyone there, and you should pull his Uhaul privaledges before I get the Walton county sheriff's department involved. Bobby Myers 850 974 2880

Ed B. on

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nothing, great work had a blast with this truck. it moved my junk up to my new home had no problem except the window washer. Yes I will be coming back soon.......

OTIS R. on

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CAMERON S. on

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Well, the staff inside was nice and helpful, however, in the middle of filling out paperwork some guy came in yelling at me to move my truck.... Let me be clear, this place is a tow yard, with zero room, tons of old (abandoned?) vehicles, and no signs directing anyone to where the uhaul equipment is stored. Anyways, before any paperwork was signed or instructions were given, I was forced to move my truck, while the guy yelled/directed me to the uhaul. I hook up and pull off to the only available location not covered by junk yard vehicles or tow trucks, and run back inside to do my paperwork. While doing my paperwork, I was told because it was 11:45 am and not 12pm yet, I'd be charged for two days instead of one.... whatever... after finishing my paperwork and getting no instructions for drop off, I came out to find my truck was moved almost hanging out into the street. The same guy that rudely interrupted me while attempting serious paperwork, had harassed and screamed at my girlfriend to move the vehicle. Apparently he couldn't wait 30 freaking seconds.... Last but not least, I go to drop off the uhaul. I realized I had been given Zero drop off instructions, and there were Zero signs directing drop off, so I did what a logical and respectful person would do, and parked the uhaul trailer next to all the rest of the trailers, in an easy location for the owners to pick up and move where ever they'd like to move it. Apparently people live on this junk yard, in trailers... one guy came out telling me "Don't let that uhaul hit my truck!!!".... well... sorry sir, but that's not my responsibility, especially when there's no directions as to where to drop the trailer. After the trailer is dropped at the lot, it's out of my possession. Finally, after reading the uhaul website, these people were supposed to inspect the uhaul trailer with me, before and after. There was No inspection before, and obviously, no one was there to inspect it after I dropped it off.... I don't even know how these people know the trailer was even dropped off? Was I supposed to leave paperwork or a note saying I dropped it off? I have no clue, so I dropped it and left. So, these guys are crude, rude, disrespectful to women, and should NOT be representing the uhaul brand, which I at one time respected.

Tavarus H. on

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Got the job done

JACQUELINE M. on

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Could'nt be better!

Tiffany M. on

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The staff were rude and didn't give any details too where I need too park the trailer at and would not check in and evaluate the trailer untill the next morning. Shitty customer service skills.

FLOYD A. on

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Outstanding

MADISON L. on

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After being told that we could drop off the uhaul at any location, the woman who happened to be at this location was very rude and tried to keep us from leaving the uhaul. She was very unhelpful. I will never recommend this location and plan on calling customer service to complain about the issues I had with her.

JEREMY D. on

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Excellent location. Helpful staff. Will go there again

SARAH D. on

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GREG A. on

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AMBER H. on

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Robyn W. on

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The man was very nice to us, I have never had such an easy time picking up a truck, and I have rented several trucks in the past year.

WILLIAM W. on

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This location offered a much better price per day than did the Crestview, Fl location. So I would easily recommend them over the competition.

MAX H. on

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every thing was well handled and with a tmely manner

DARRELL R. on

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We returned the equipment a day early and were told they would credit back the credit card the amount for the extra day and did not receive any credit.

Lacey D. on

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This was the WORST place I have ever seen. Workers yelling and cussing. It was extremely dirty, and it looked like we pulled up to the dump. Luckly my husband was the one who dropped the truck off and I just had to park and wait for him in the non existant parking lot.

Janet T. on

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william V. on

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BARBARA W. on

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Bumy and unpaved,extremely limited access to larger vehicles. But super helpful people. Very nice.

Kathryn B. on

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ROBERT W. on

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MIKE C. on

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Wayne W. on

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LEWIS D. on

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Location is a combination repair shop, junk yard and U-Haul Center. Personnel there were for the 24-hour towing service and were not customer service personnel.

ROBERT W. on

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Yates C. on

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We was well taken care throughout the process and would recommend this location and U-Haul for anyone needing to use this service.