Make it easier to see by informing the customer beforehand of the 2" hitch ball requirement.
Byron B
Customer Reviews for Cold Shot Airdrie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was prompt and helpful.
Richard GYou guys are going great
Kingsley GVehicle better maintained , no ac , steering got real heavier when it was loaded , felt like seizing up
Brian NVery helpful getting me on my way with the trailer.
Jeff PWas expecting to get a trailer with the loading ramp. Surprised to see I was given a trailer with barn doors. Disappointed - nothing else available when I had booked the Ramp trailer just a couple of weeks earlier
Mike RService was great. Hooked me up fast. Pickup and drop of was super fast. The guy was great, easy going, excellent customer service. It is my prefered location. Will always use this location, I regularly rent the 5x8 and 6x12. Please have them stocked at this location.
Adam KThank you!
TERESA SGreat customer service
mike lI feel I was overcharged for gas. I did 86 km and put in $30 worth of gas. I was charged another $3@ for gas also. The truck was not full when I got it. It was around half full I was told to bring it back the same way which I did. How can they say I needed more gas when they only keep the tanks partially full. I believe that U-Haul is ru. Ing a scam selling their higher gas by not having them full so no way to gauge how much used.
Derek BCustomer service picking and dropping off was very easy and efficient. We used UHaul’s hired help for loading and unloading . The guys were hard working and definitely earned there wages.
Brenda WRight turn indicator worked intermittently. There were several events where other road users let me know by honking and yelling when turning right. A call to roadside assistance was fruitless as I was told they were off due to Fathers Day.
Michael HThe truck was rather unsteady and needs wheel alignment
Felix OLots of selection and great service.
Patric HAll good tor me
Darrell DThis was not the pickup location of my truck
Yorgo NThis wasn’t the location I actually rented from 824 41 ave , they were extremely shady they promised me discounts , it took over one hour to get a truck and I was charged full price . Truck was 8 miles to empty upon pickup and refused the truck to be returned to this location . This was a terrible experience
Richard CNothing should be changed. I wanted a pickup for 8AM. The gentleman was already there when I arrived at 7:55AM. He was prepared for my arrival and very helpful in getting me on the road. He was just as friendly and helpful when I returned the equipment. Great service!
Chad AThe man who helped me was exceptional!!
Michelle RExcellent as always, quick and easy check in!
Lee RThe young woman I rented from was very accommodating
Laurie RThere should be more then one person working the at the location at anytime, the one person that was there was running around like a chicken with his head cut off.
Kenneth SStaff were helpful and made everything very easy
Shirley LEveryone was very helpful very pleasant. Would definitely recommend a game five stars.
Shirley LVery nice and friendly staff.
Khashayar TFound it a bit expensive but everything is these days. Nice truck. Well maintained. No problems at all. Good deal overall.
Reginald AAlways rent there, never an issue. The staff there work hard to make your experience a success.
Christopher CFor rental trucks in Canada please tell those who rent the vehicles..the speedometer is in miles not km...this would be helpful...other than that have always had excellent results renting from U Haul and recommend them to others.... Airdrie Alberta
John GEnsure equipment is safe and clean. The truck was sticky and full of broken glass
Michael SN/A
ABDUL HKeep up the Great Work!
Barry PGreat service
Richard HThe person I picked up the truck was very polite and spoke clearly and explained everything to me . It was excellent service
Khan AI rented a 5x9 trailer with the "EZ Loading Fold Down Ramp". When it came time use the ramp we found that folding the ramp down had a similar feel as drawing back the string on a 13th century crossbow, which was not ideal. Now even less ideal was the fact that at the slightest bump, the ramp snaps shut with the speed and ferocity of a cornered salt water crocodile. My mate was unfortunate enough to have his leg in the way when the trailer turned on us, which resulted in an absolute blood bath. The ensuing first aid session and trip to the hospital resulted in me being late for my drop off time. Once I dropped the trailer off and explained the horrors that took place, the staff member was gracious enough to not charge me a late fee. #BLESSED. On my drive home the more I thought about it, the more the whole thing did not sit well with me, and at that moment my phone chimed to advise me that U-Haul would like to hear about my experience. Considering I still had my fingers, as my friend's leg absorbed most of the primary attack, I feel that its necessary to use that gift to advise others what they should be prepared for and to ensure they have a healthy supply of compatible blood available in the event that a transfusion is required. I'm just thankful at this time that it was not one of my children in the way or they would have been cut clean in half, or best case scenario, catapulted onto my neighbours roof. So in essence, rent at your own risk.
Aaron FSo far so good
Venice MFantastic service and the equipment worked exactly as expected. Thank you very much
Ron HThe 6 x 12 enclosed trailer has NO JACK . Like what trailer needs to be manhandled to get on in this day and age ? It also means you CANNOT unhook with any load in the trailer . Will not rent this trailer again .
Trevor HMake sure the equipment is in good working order. Make sure it has a full tank of gas. And make sure your debit system works. This was such a pain in the bee behind. Couldn’t pay with it couldn’t take the truck. Had to finally figure out and put it all on a credit card that I wasn’t expected to do tapping my credit card out to the max next time U-Haul get it right. Concern, customer, unhappy.
Michael WNo complaints, great straight forward service
Jude YTruck use went without issues. There are fuel pumps at Cold Shot, so I thought I would be able to fuel up there when returning the truck, but they only sell diesel, so I had to leave Cold Shot, fill up elsewhere & return to drop off the truck. I wasn't the only one having to do the same, so they should make a point of telling renters that then need to fill up elsewhere before returning the truck.
Dennis CGreat speedy service when I needed it most.
Alistair MGreat service and easy
Monique HFriendly costumer service
Matthew HSelf service pick up was very smooth and stress free, I did the pick up at 7 am (before office opening hours) the truck was ready for me, clean ready to go. The location also is really convenient in Airdrie.
Taoufiq MGreat rental as always from the new owner
James LVery helpful and quick and courteous service.
CHAD HThe staff at this location made the experience so wonderful. Even while we waited in line we were so impressed by how they handled and spoke to each client.
Emily WGreat service, very friendly, very nonchalant
Luke SVery friendly, easy to deal with.
Mike WIt would be nice too know a wk in advance where u can pick it up not the day before and office should be more knowledgeable about pickup and vehicle to be hauled we had to cancel our reservation and start over the person where I picked it up was very helpful if not for him I would have made others arrangements
CHUCK CGreat experience.
Lee RClean out the back after each use. Found pieces of garbage and a lot of dirt from previous users.
John HCost per km rate too high, especially when we are already paying for the truck rental as well as the fuel.
Patricia SExcellent customer service.
Nasru Ayar where trailers were stored was a mud pit my truck was filthy before even leaving the yard
Bradley SEmployee was friendly, efficient and helpful. No complaints
Jennifer KExcellent
Doug WStaff is always very friendly and helpful .
Patricia P