There was a service light on throughout my service to service the tire pressure monitor system, or something related to that. However, that was less of an issue. The air conditioning did not work in the van and in fact, it only blew hot air. That made the day exhausting and uncomfortable since I could not cool down the van at all while I used it on a hot day. I called them to let them know about these issues and wasn't offered any solutions or anything when I dropped it off. I'm not sure if the location does the vehicle maintenance, so I don't want to blame them for it it they have no control over that. I had also emailed Cold Shot assuming it was sent to Cold Shot in Airdrie as per my search, but when they called back, it had gone to a place in Edmonton. They said Cold Shot just rented them for Uhaul, so I am unsure if Cold Shot does anything for maintenance. I don't want to fault them if they don't do the maintenance. The location was very efficient and the woman at the counter was very professional and friendly. I just think, however, that the vehicle should be confirmed to work properly before it's rented out. I still would recommend this location as long as the customer is made aware that a major vehicle system isn't working or they are offered solutions for problems. I've rented here many times over the years without issue.
Darcy M
Cold Shot Airdrie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Airdrie, AB T4A2H6
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Customer Reviews
- 4.5 Average Customer Rating
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The staff performed the duties as required. The challenge that arose during the move was the excessive rattling of the ball stem with the trailer attached, to the point that we had to pull over twice on the interstate to check for possible damages to the our SUV. During a fuel stop, it was discovered that the pig tail that connected between the trailer and vehicle for the lihhts had gotten caught on something or had been pulled by the excessive bouncing of the trailer resulting in the connector being pulled from the vehicle.
Chris LStaff were very helpful and friendly. Made our experience Great!!
James RMake sure the customer service person advises that an email needs to be addressed before leaving the property. I had to pull over and take pictures a couple minutes down the road. Avoid saying "you're good to go". Was it because I chose email receipt/agreement only instead of paper?
Joseph BMOHAMMED the location “manager” hanged up on me WITHOUT a resolution of my issue!
Maria W