Customer Reviews for Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

The attendant at the Sherwood Park location was helpful and courteous.

Rating:

5.0

Very responsive, friendly and helpful. And fair. Will definitely rent from here again when necessary, and highly recommend them. Good, honest and decent.

Rating:

1.0

Literally no one there. Again no jack. A random old man had to help me lift it off. I will never rent a uhaul again.

Rating:

3.0

The drop off was very confusing as it is in a multiuse public parking lot with no signage. The U-Haul parking was on the opposite side of the parking lot to where the actual office is. The office had very small signage. I did get assistance from an employee that was leaving for the day and saw me wondering around the parking lot. There was no indication of the drop off details with the address on the app, a short note would be appreciated.

Rating:

2.0

The office is to far away from the vehicles. And this was actually hard to find, maps took me to the wrong spot. The phone number provided went to voicemail and the language used was Asian not English.

Rating:

5.0

Good

Rating:

5.0

The guy who helped was awesome, helped with hooking it up & ensuring the lights worked!

Rating:

5.0

There wasn't any windshield washer fluid to clean the windshield.

Rating:

5.0

This was by far my best experience with uhaul. Very easy to follow instructions for mobile pickup and drop off. Friendly staff at the convinience store.

Rating:

2.0

Location was closed when I arrived. Pickup instructions were not clearly provided at time of reservation. Was definitely not worth the hassle and time lost trying to figure out how to access the truck I booked. Inform customers at time of reservation of the process.

Rating:

5.0

Equipment was all spaced out nicely, easy to access the trailer I rented. easy to connect and drive away. U-Haul employee helped me hook it up and check the lights. The U-Haul employee was very courteous and efficient with my time.

Rating:

4.0

Sherwood Park Hot Shot location was excellent to deal with.

Rating:

5.0

Always so easy to work with!

Rating:

4.0

I specifically asked for a road worthy truck. Please have a mechanic go over it. The driver side mirror falls and faces the road when on poorly maintained highways and roads. DANGEROUS. They didn't go over the vehicle. No cruise control either: brutal for a long distance move. Windshield began to crack the first night, nothing hit it.

Rating:

4.0

The rep went above and beyond!

Rating:

4.0

suggest people need to book ahead

Rating:

4.0

The last two times I’ve rented a U-haul truck. Neither time was the furniture dolly available. I always try to book one and it’s never at the rental location when i arrive

Rating:

3.0

Ensure everything is in English no matter what province they in. Sherwood park location is a hole in the wall not suited for a rental business.if someone prebooks a unit, ensure it is ready to go full of gas.

Rating:

4.0

Staff not always at the desk but location is good and has lots of equipment

Rating:

3.0

Make sure you rent things that are safe and work

Rating:

4.0

Not swept out in the cargo area drinks left in cab from previous use

Rating:

3.0

It took a while to find the office. Especially inside the building.

Rating:

3.0

I did tell the employee at the time of pickup that the truck was in very dirty condition inside. There was garbage, Tim Hortons items, empty bottles, coffee stains, and a very bad smell inside the truck. I also asked the employee who was working there to come and have a look at the truck, and he saw the condition himself. He told me that he would document everything in the notes. However, nobody contacted me afterward regarding this issue. I would appreciate it if you could provide me with a credit toward this rental. I usually rent trucks from U-Haul, and this experience has been very disappointing. I made sure to report the condition at the time of pickup, so I’m surprised that nobody followed up with me or addressed the issue. I would appreciate it if you could please review this and provide an appropriate credit for the rental.

Rating:

4.0

Young person was fast with all the paper work and hooked unit up to truck. Nice when things go smoothly.

Rating:

3.0

Was after hours when the drop off occurred.

Rating:

5.0

The drivers door would not close properly on the truck and I nearly got in an accident when it opened on the freeway. You must put in cruise control for longer distance driving. The gentleman at the location is an exceptional employee.. kind and very good at his job

Rating:

1.0

Booked a truck close to my house because it showed as available and received a reservation. Truck wasn't at the location at the reservation pick up time and was told it was at another location far away. Wouldn't refund the added kms outside of my reservation.

Rating:

2.0

The instructions were unclear and resulted in 30 minutes of wasted time. When I arrived at Cold Shot, no one was there. There is a phone number to call. It goes directly to voicemail and requires you to provide a number in order to leave a voicemail. You cannot contact anyone directly. The app didn't work either, resulting in a delay leaving, and returning the vehicle. The vehicle itself was good. The experience was frustrating.

Rating:

5.0

Awesome customer service

Rating:

3.0

The equipment was clean but the engine lite was on so we exchanged for another unit and the engine light was also on so we informed the booking agent and he said to use the unit anyway and we had no issues for the day. The agent was very helpful and courteous

Rating:

3.0

After hours drop off. With no good place to park the truck

Rating:

5.0

The service from pick up to return was excellent. Very helpful staff and the location is spacious. Quick and easy! Will be using this service again.

Rating:

1.0

I has originally booked for the 15" truck for this location on Saturday July 18th for 9 .m.. One hour before pickup I received a text and a voicemail that the truck was not available. U-Haul then booked a 15ft truck for the location at 41st and 118 avenue. This location only opened at 10 a.m. I arrived at 9:30 a.m. At 10:20 a.m. I called U-Haul as the store had not opened yet. The U-Haul rep tried calling the store location and then the regional/area manager and neither answered her call. I ended up booking the 15ft truck for Sunday at 8:00 a.m. I was offered a guarantee that the truck as there. On Sunday , the truck I requested was there. All things went smoothly on Sunday, but the help that I organized to assist me move on Saturday was not available for Sunday . So I ended up moved things by myself and ended taking longer which ruined my Sunday.

Rating:

5.0

None. I have rented from Coldshot Sherwood Park 3 times in the last 2 or so months and the staff have been on time, courteous, helpful, and the overall experience has been great and hassle free. It’s so convenient to have a location in the Park and I’ve had great experiences here.

Rating:

5.0

The gentleman that helped me was polite, knowledgable, and fast. Best guy.

Rating:

5.0

I was “banned” from renting because apparently I owed $6. We went through the entire rental process, I even tapped my card to pay. Then the screen says I’m banned… call “xxx-xxx-xxxx to resolve issue” 25 mins on hold later and I’m told it’s because I owed $6. Why did I owe $6? No clue, you guys never even reached out after the previous rental asking for the $6. That extra time on the phone completely fucked my day. Over $6…. Insanity.

Rating:

5.0

HAPPY customer here

Rating:

5.0

Location hours could be extended. Staff was great for the pickup, but no one was there for the drop off.

Rating:

4.0

Was mostly clean, there was some fluid on the floor of the trailer. Wasn’t a big deal.

Rating:

1.0

This was the most horrific experience. I was contacted by U-Haul asking me to change my reservation from a 1 way to a return. I was offered an incentive to do so, which was NOT honoured. The alleged manager or supervisor John Van Dam has given me a complete run around. I ended up paying an additional 90$ in gas plus 3 hours of driving time and the inconvenience of finding my way back to Calgary. In fact I will be escalating this to the Better Business Bureau. To top it off the U-Haul was completely filthy and covered in drywall dust, we spent over an hour cleaning before we could load my belongings.

Rating:

1.0

My guaranteed unit was not there. Had to wait hour for them to find a different unit. Then drive an hour out of my way to pick up a truck much bigger than I wanted. Then another hour to drop off. Not convenient in any way.

Rating:

5.0

AJ was great. GREAT staff.

Rating:

3.0

Returning the truck was a nightmare, the return had to be done electronically because no staff were on hand closed early. Apps could not be downloaded to complete the return process all numbers for assistance were inoperative could never get through to a live person, finally just had to lock truck and drop keys and hope for the best.

Rating:

5.0

Excellent drop off location

Rating:

5.0

Everything was perfect! Easy to book, handy location, key drop off.

Rating:

4.0

Drop-off location was in a paved parking lot, so although it was raining there was no issue with mud/dirt.

Rating:

5.0

Maybe more accessible business hours, but the after hours pickup and drop off were easy to complete. Overall, an easy process, and a good deal.

Rating:

3.0

It was very confusing on where to park or leave the vehicle. Store was only open till 2 so no one there to ask.

Rating:

4.0

The passenger door did have something sticky all over it. Other than that everything was good and seamless

Rating:

3.0

office space is very small

Rating:

1.0

I got charged 70.00 to clean. I had mud on the mats due to the extreme rain weather. I couldn't wash them it was raining so hard. It was impossible to keep immaculate with the weather.

Rating:

1.0

Literally anything. Wrong location. Hard to find. Bad attitude. Lazy.