Customer Reviews for Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)

Rating:

4.0

Drop-off location was in a paved parking lot, so although it was raining there was no issue with mud/dirt.

Rating:

5.0

Maybe more accessible business hours, but the after hours pickup and drop off were easy to complete. Overall, an easy process, and a good deal.

Rating:

3.0

It was very confusing on where to park or leave the vehicle. Store was only open till 2 so no one there to ask.

Rating:

4.0

The passenger door did have something sticky all over it. Other than that everything was good and seamless

Rating:

3.0

office space is very small

Rating:

1.0

I got charged 70.00 to clean. I had mud on the mats due to the extreme rain weather. I couldn't wash them it was raining so hard. It was impossible to keep immaculate with the weather.

Rating:

1.0

Literally anything. Wrong location. Hard to find. Bad attitude. Lazy.

Rating:

5.0

Price by Km to be reduce

Rating:

2.0

Call the number on the website to see when they were open. I had a choice of 5 languages option. Seemed like a scam phone number. Hung up. Then got a text from an unknown number, did not give a name. This location is sketchy. Cold shot franchise.

Rating:

3.0

The van was very dirty outside. The van ran poorly and was Very noisy driving.

Rating:

3.0

I did not have an issue with the person behind the counter, however having my rental moved to the other side of Edmonton and then having to wait two hours because your system was down is unacceptable. When moving time is important and today’s experience was far below expectations.

Rating:

2.0

Software that actually works to check customers out. We waited over two hours and still didn't get checked out through the standard software.

Rating:

3.0

Gentleman was very professional and efficient

Rating:

5.0

great open space to make turns when traveling with big equipment.

Rating:

3.0

The inside of the trailer had stuff spilt down one of the side walls. It needed cleaning.

Rating:

4.0

Quick fast friendly service

Rating:

2.0

There was nobody on site when I dropped off the rental so I cannot provide appropriate feedback on this location. I left the key in the box as nobody was there. The next day I received a bill from U-Haul charging me $120 for 3 days extra on the rental, despite me being quoted for 2 extra days and already paying for these extra days when I picked up the rental at the other location. I had to call U-Haul to advise them that they double charged me, plus charged me for the wrong number of days, and I am now waiting 3-5 business days to get my refund. I can't speak to this process yet as I have not received my refund at the time of writing my feedback.

Rating:

3.0

When booking for a certain time, The store should be open at that time. We all have schedules to keep.

Rating:

4.0

Returned trailer after hours. Phone number listed was out of service. Have dropped trailers off before after hours at a different location so I knew how to use the app.

Rating:

5.0

Was a little confused as to where the office was but once i found it everything went quick.

Rating:

5.0

The staff I dealt with were awesome!! I’ll certainly point people to that location! Not to mention that I’ll definitely be back there when it is necessary! Thanks!!!

Rating:

5.0

Truck was pretty dusty and dirty, could have been cleaner. I rented a truck a year ago out in BC; and it was much cleaner that the one I just had.

Rating:

3.0

Disappointing administrative performance- two days before pickup they switched me to a different outlet 30 km away. Then, when I returned the trailer, they stated that location was no longer used for U-Haul and wanted it left 200 km away. With the high price of gas an extra 500 km and time involved makes the service virtually useless.

Rating:

3.0

Friendly, helpful staff. Great for simple pick up or drop off, just not a fully loaded location.

Rating:

1.0

I was overcharged and tried explaining it, but nothing was resolved no matter who I talk to

Rating:

3.0

Better signage for location/ office

Rating:

1.0

Have the equipment at the location it was booked for pick up. I was sent to 3 different locations before I picked up the unit I booked. Not to mention it was the next day…. All this driving, wasted time on the phone and my schedule set back. This was the worst service I have ever paid for. The one positive was the fellow who helped me drop the unit off he was very helpful and nice.

Rating:

5.0

Pick us was easy at counter as my driver had rented before so in system. We were unable to do the drop-off on-line - screen came up as Error. No Wi-fi near west end where trucks stored, good near office but still error reading. Had to wait until receipt next morning for confirmation. All was good at that point but frustrating at the time.

Rating:

1.0

Booked everything through the app well in advanced and had nothing but issues on day of pick up. App was not user friendly for pick up / return. Courtney on the 24/7 customer service was amazing and is the only reason it’s not 1 star.

Rating:

3.0

the dolly i wanted wasnt available at this location and i got directed initially to a store and the equipement wasnt there

Rating:

3.0

Have the gas tank filled. Clean at least the windows. If you are parking longer than a day get a ride there, or your vehicle will be towed.

Rating:

4.0

Remove North Star movers

Rating:

4.0

Overall is was a good experience.

Rating:

2.0

Closes at 2 pm. No staff to assist.

Rating:

1.0

I had an appointment to pick up my U-Haul at 8:30 am. When I arrived, the storefront was closed and there was no employee present. I called the phone number on the sign that said to call if you need “immediate assistance.” I called the number 9 times with no response. I then had to call the customer support number for U-Haul and explain my situation. They were able to reach the area manager but by that time, the employee had arrived—15 minutes late. I went out to my U-Haul and found that the vehicle would not start. I went back in and thankfully got a new truck quickly. This one l, however, was missing a much needed ice scraper and had low tire pressure. I’ve typically had good experience renting a U-Haul but am considering alternatives for next time I move.

Rating:

5.0

The guy was super helpful, refunded a product that was out of stock and helped get me some replacement. Very kind and easy to deal with. Would seek out this location next time

Rating:

2.0

The individual working at the cold shot location in Sherwood park, is a complete knob. I don't have a credit card, so I paid the $150 deposit on my debt card. Once I returned the truck, I tried using the self return online site, which didn't work properly. Ended up calling in to return it. For some reason it closes at 230pm. I returned the next day to get my deposit back and the guy couldn't figure out how to do it. He then continued to tell me to use a credit card, again, I don't have one. After 45 min of waiting he finally got the refund done the proceeded to slam the receipt on the counter top. Garbage service.

Rating:

3.0

Started off a bit off , but we all arrange t to a good deal , nice people to work with

Rating:

5.0

Older truck was good for around town but not sure I would have wanted to take it down the highway far

Rating:

4.0

The attendant was very friendly and helpful. I had not used this location previously so I was a bit confused and surprised that the location doesn't have an office and the attendant was working from a company vehicle. It's fine, just odd.

Rating:

3.0

Tire was flat on trailer. Tie down chain is broken off frame and missing hook. I should have looked the trailer rover closer before leaving u-haul. Booking, pick up and self drop off was easy.

Rating:

3.0

Service was ok however they lack supply at the location had to go somewhere else

Rating:

1.0

The gentleman behind the counter after I picked up the truck the next day phoned me and was very assertive on the phone. Asked me why I never called to cancel my pick up. I told him I picked it up last night. He said no you couldn’t have I said yes, I did which I did. I was also very upset that they didn’t have my truck at the 51 Avenue location for that day as I have booked it two weeks prior but the gentleman that I booked in with put the time for 11:45 PM instead of a.m. then I have to go to Sherwood Park. It took me three extra hours to do all of this when I had four people waiting for me paying $30 an hour each I sent an email about this the day it happened and I’ve had no reply

Rating:

1.0

Reserved vehicle at location, asked if i could drop off vehicle at a different location, and confirmed with worker that that was okay. did not get email confirmation from uhaul. Got charged more than what was intended because worker did not do his job correctly and i had to pay more than what was required because of the workers mistakes. “Mistakes being that the worked did not put in the contract that vehicle was getting dropped off at a different location”. Got a hostile phone call the next day from the workers at the pick up location. Truck had less fuel in it than what was stated.

Rating:

5.0

Sir,ma'am You need additional 1 guy to assist the other customer. Busy busy

Rating:

2.0

Gentlemen running had very limited English so was hard to understand what was going on as he seemed lost. Was apariently unable to give me a copy of the contract, tried to ask questions about key return and was just told its good and then was brushed off. Not professional and not informative.

Rating:

3.0

The Appliance dolly was missing for my order and I got charged for it. The furniture cart wasn't inside the truck. It was left in the office.

Rating:

4.0

The cashier was awesome. Knew his stuff. He was extremely knowledgeable about the unit. He spoke Fluent English, he had the answers to the questions a person was going to ask before asked.. The whole Process was quick, efficient. I was in and out with truck in 6 min . Thank u

Rating:

1.0

Door wouldn’t fully close on drivers side

Rating:

5.0

Leave extra time for returning the truck.

Rating:

5.0

The process was quite good. Drop and pickup was easy and I would recommend this location to others

Rating:

5.0

Always satisfied at this location

Rating:

1.0

I was charged more then rental and uhaul arranged different location because their truck was broken I paid for rental for ten hours and paid extra for after hours fee plus I was not advised of deposit and filled tank but was charged for miles not kilometers and I defiantly did not use that amount of miles plus you’re app never allowed me to hire professional movers so I had to pay third party at double price I will not use services again

Rating:

1.0

System was down so had to re-enter all info and was extremely slow. Truck wasn’t swept out units fairing all beaten up nor had it been washed in months. The requested dolly and moving pads are not available at this location. I frequent this location as it’s in a truck stop( I drive semi for work) and have never seen a dolly or pads there.

Rating:

5.0

Side windows of the van and rear view windows needed to be cleaned. I stopped at a gas station to wash them to avoid any potential accident.