Friendly staff. No waiting. No issues.Alberto Z.
Moving Truck Rental in Sherwood Park, AB at Cold Shot Sherwood Park
(U-Haul Neighborhood Dealer)
Sherwood Park, AB T8H2G9
Services at this Location:
- Mon-Fri: 8:30 am - 2:30 pm
- Sat: 9 am - 4 pm
- Sun: 9 am - 3 pm
Special Operating Hours
- 7/1/2021: Closed
- 8/2/2021: Closed
- 9/6/2021: Closed
- 10/11/2021: Closed
- 11/11/2021: Closed
- 12/25/2021 - 12/26/2021: Closed
One-Way and In-Town Local Rentals in Sherwood Park, AB T8H2G9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Rental staff opened up the office late. Charged me vehicle coverage without asking and billed me for it. Systems not working had to make multiple calls to headoffice. Please obtain a new FranchiseeRob P.
This location was very difficult to find. The address given on Google maps was incorrect, adding to the confusion.Mark V.
The location was hard to find, as there was no external signs visible from the road, it ended up being a small room/office inside a gas station. I then waited in a line for 40 minutes to return the vehicle. When it was my turn the agent told me it would be checked in later because I paid with a credit card. So he finally checked the vehicle in at 1030 and charged me for an extra day ($40), an extra $15 for coverage on the extra day, and he also charged me $25 for 4 liters of gas. This agent straight up ripped me off for $84. He may have checked the vehicle in late, but I returned the vehicle with more fuel in the tank than when I received it. No normal person is going to put 4 liters of gas into a tank that takes well over 100 liters. This guy ripped me off because I paid with a credit card when I picked it up. I am thinking about reporting him to the BBB.Andrew R.
They changed our pick up location, because some one else did not drop it off at the right location, they gave us a out of the way drop off location ,which put more kilometers on the truck, not to mention the inconvenience of having trouble getting the code to get the key from the lock box. The voice mail of this Information was missed,due to a very busy schedule . And having trouble with our uhaul app. This was not a pleasant experience by any means, as well the truck has problems sounds like the transmission is going on it, wasn't a good truck. All the way around this experience did not make our already stressful situation any better. Will be looking at other trucking companies.Robert R.
There was no damage to this vehicle. So i would expect this cost to be taken off my credit card or i will be calling a lawyerVictor E.
the check in process on this day was very slow due to the server being down. was also not able to check out my vehicle online (after hours) upon return. the music playing in the common area was too loud, with a speaker directly above the line up.Audrey G.
I did not get my dolly which I ordered with the truck, it took me an hour to try and pick it up, the cargo area was a bit dirty, the truck was unwashed, the running boards were difficult to put straps on and would I would not trust them to actually hold in my belongings. Not impressed.Justin R.
The exact location for checking in was not clear. (The back corner of Flying J's)Linda D.
The office setup is not very goodGlenn T.
Location confusing to find, need more details in email regarding location INSIDE flying J. Office closed during business hours no help available for return (2pm on a Saturday 1st of the month) Vehicle was filthy, old masks, donut boxes etc. Will not be returning in the future.Bridgette S.
Slow service. No signs outside identifying it as a uhaul location, nor where to park.Tod M.
No staff at the location. Phone number posted went to voicemail with message box full. No mention of online pick up or key drop when booking the rental in personRICHARD R.
This is the worst experience I have ever had renting a vehicle. To start, I received and email confirming an 8:30 am pick up time. When I arrived at 8:30 I found the location did not even open until 9. Actual open time was 9:15 am. The truck looked about 100 years old, door was stuck, exterior and interior were filthy (I would bet a lot of $$ that the cab was not sanitized as it was layered with dust). In short, vehicle was a piece of crap and I have pictures I can share with you if you'd like to see them. I will NEVER rent from any Uhaul location again unless I hear from Uhaul management with some sort of explanation. Sad, because the people at the previous Sherwood Park location were fantastic. I rented from there 6 months ago and it was a great experience. This one could have barely been worse.Mitchel S.
We got ripped off! Paid for renting the van for 3 days, when we had it for 5 hours!! Tried to get a hold of someone by phone right away, but no luck! Never got a call back, left several voicemails! The employee at the location was late, didn't know what to do and gave us wrong information! Truck wasn't cleaned when we picked it up! Very disappointed!!!Joerg K.
The van was quite dirty including both the cab and cargo area, I had submitted a photo of the cab as there was grass/straw everywhere and a very obnoxious odor. Unfortunately according to my bill, I will be paying an additional $25 cleaning charge to clean somebody else's messChristopher W.
Not screw your clients out of money for crap that they never damaged. For the one rental that I already have in place for this weekend I will be sure to video the entire vehicles surface to document the condition so your company doesn't screw me again!!!!!Reggie S.
Take their license to operate away. They had no idea what they were doing at check in or check out. Every uhaul I have ever used took debit card or cash. I was told that I had to pay by credit card for the cargo van which I had booked a month ago and was not told this at booking. I had to take a 20ft truck at $10 more for them to accept my debit card how does that make any sense. When I returned I had used less Kim's and I had to argue for 10 minutes to get My money back and get a receipt. Disgusting business practices and a crook.will never use this location again and will tell everyone I know not to use them. I may even never use uhaul again at any location.Jonathan Q.
WORST EXPERIENCE EVER!!!!!! And horrible customer relations! I will never be going back again u haul has lost my Business and I will never recommend them to anybody else pre-check-in was a joke at this location I did exactly what they told me to go up to the side of the counter show the screen to the person he gives my keys yeah I know he told me to get back in line the customer yelled at me I and then I still had to wait in line for over an hour to be served and there was only two people in front of me Guy at the counter it was second day he had no idea what he was doing constantly constantly was folding the manager John on what to do manager John defended him said he threw them in the fire and if he threw me into the fire like that I'd be in the same position first right they're saying that to the customer isn't saying the customer is always right you do everything to make the customer happy oh I am not happy far from it I would never ever tell a customer that if I threw you into the far you'd be an exact same position first off you don't leave someone who is only on their second day alone you make sure that person knows how to do their job and they are confident before you leave them to run the place ridiculous unprofessional and out of all of it all I got was a I'm sorry if you were in the same position as I was you would be doing the same thing A good manager would've apologize profusely would've said They were in the wrong I should not have left him on the second day by himself would've comped My rental which they charge me way too much for to in my opinion considering I was supposed to pick my truck up at 9 and I did not receive my keys till 10 after 10 and I returned it early because it's screwed up my whole move so I had to call an emergency back up screw everybody else's day up as I had movers waiting at my house for that truck I will never return to this location and I will tell every person I know never to go to that location ever againKathryn S.