I dont remember signing up for 24 hour pick up. When I arrived no one was there to assist me. I called the number and they informed me that they did not open till 10am. I said” but I have an appointment to pick up the truck at 9am. They told me that I was set up for a self pick up I had never dont this before and was alarmed. This is not what I had signed up for. It took me a few minutes to figure it all out. I hate doing that stuff on my phone. It was a pain as I had to do all of it myself but I still paid the full amount. No discounts. Anyway I finally drove away about 9:30 after I figured it all out and jumped through all the hoops. Would i do it again now that I understand, Yes but wish I had been warned and assisted my first time doing the self service.
Phillip M
Customer Reviews for Collective Business Hub
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First location where I reserved the trailer was closed when I arrived to pick up, so I was redirected here. Pick up at the new location when well, the people there were very helpful. Unfortunately, when I returned days later to return at my scheduled time this location was closed. We managed to detach the trailer ourselves, but with some difficulty. Used the app to verify my return. Even this did not work well, as at first I received a message that U HAUL was having problems possessing my request, please try again later. It did work the second time through. Overall not a great experience.
John MThe trailer was ready when we arrived.
Brian PSince I dropped the trailer off before their working hours, there were no personnel there. Fortunately, there was a very nice customer there who was able to back up the trailer for me and detach it.
Mary HI did phone pick up and Bre was amazing with online issues
GLENN MWas supposed to pick up at 10:00. Did not open until nearly 11:00. Set back my entire move.
Pete RThe location is on a main road and easy to access but no one was on site even though we were given a date and time to return trailer and we did show up as directed.
Margo DVery clean location I helped the new UHAUL business worker with providing better customer service than the pickup location by reminding him the inspect the engine also after a customer processes a drop off. I stopped at the location and let him know that the engine light was on when I processed the early drop-off at his location. I told him that he should call maintenance/mechanic to fix before reserving for another pick up. He had already put the U-Haul in the system for customers to reserved. The worker removed the keys from a pickup location box; I asked him to start the truck. I showed him where the engine indicator light was located on the dashboard and this means that the engine needs to be serviced. He said thank you and when I left, he was calling UHAUL to give him further instructions.
Sereta N