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Bill F
Customer Reviews for College Park Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is great. was fast and efficient. I rented the van it was really nice and got the job.
Amy NAmy did a great job
Paul SMostly well-maintained - but the AC only works with the fan speed on high. Office staff knew of this and briefed me, so it's fine, but I'd rather be able to control it. Very nice otherwise. thank you.
BRIAN BExcellent location and service -- top notch.
Christopher FUhaul rep was pleasant. Uhaul Cargo Van was newer, clean, backup camera was nice.
NICOLE VI had an excellent experience with this U-Haul & Storage location. The front desk staff were friendly, responsive, professional, and highly competent throughout the process. My 20-foot U-Haul truck was clean, in great working condition, and came with a full tank of gas. When I arrived, the national U-Haul online booking and confirmation system was down. Despite this setback, the local team efficiently processed my order and kept everything on track, which I truly appreciated. Additionally, the U-Haul iPhone app is very user-friendly, making it easy to book a reservation and close out the rental once you’re finished. Overall, a smooth and positive experience from start to finish. Thank you!
Anthony GNothing special.
Enrique Jwas fantastic...she made the rental process quick and easy. Customer service here was great. She is very knowledgeable need a moving truck call at College Park Mini
AMY NHaving recently used another location in the area and being very displeased with them, I didn’t have high hopes for this location. However, they did such an amazing job and made it such an easy and hassle free rental. Would recommend this location to anyone around the area instead of other locations. Absolutely fantastic place.
KELSEY SNice and helpful every time
MICHAEL RThe van was perfect for our event!
WILLIAM HNice people
MICHAEL RAmy is great. She always provides the most friendly service. I rent a lot of trucks and this is my go to location.
Albert KThe exterior of the cargo van needed washing but the interior was clean. Also, there was a rattle in the cargo area I couldn't identify where it was coming from. The onsite agent who assisted me with the rental was friendly and helpful.
JAMES SEasy to rent on line.
Virginia AThe U-Haul truck was not parked out front so we had to climb the gate to get the truck on the inside. Maybe next time make sure the right truck is out front. This caused us to run over our rental time. Which could have cost us money. Other than that a great experience
CODY AI think the process was fast and easy. Nothing to change at the moment.
Stephen TEverything went smoothly with my rental at this location. I have no recommendations for improvement.
DOUGLAS LIt was a convenient after-hours drop off.
STEVEN STransmission kept slipping on the truck
RHONDA HThe mileage gauge is off, before I left the parking lot it jumped three miles, the last two digits was 46 when I started the truck but when I pulled out of the parking lot it was at 49. This resulted in my miles being off. I also put gas in it right before I dropped the truck back off and it was above the designated mark, but it went below that mark, not even driving two miles down the road.
KARRIE HEverything went great! Customer service and equipment were great! Thanks
STEPHEN MI’ve rented at many U Haul Locations. The staff here were terrific. No wait… great explanations…. Very professional. Thanks for a great experience!
Susan BBattery was dead on truck, needed tow truck service twice. No discount given.
DANIEL SGreat job by the U-Haul/Storage team. Ready and on-site for the rental and the return. Made the process quick and easy!
David RNothing. This is the only site we use because it is so helpful, clean and friendly.
LESLEE MEverything was great! Great customer service and Amy took good care of us.
AMANDA OOur truck broke down and we were stuck for 5 hours. They did eventually get the starter replaced. At the very least, we should have received some sort of discount or compensation. The clerk at the location was outstanding when we picked up the truck.
ERNESTO BAlways clean and very helpful.
LESLEE MI love this location…will definitely rent from them again! Manager was very efficient…patiently walked me thru everything i needed to know! Easy Peasy! Thank You!!!
NANCY CManager was accommodating and fixed issue without issue. Thank you very much.
Taylor SThe location was easy to find and park the truck. It was also only about two miles from my location there, so it all went very smoothly.
Deanna Fthe process was quick and reception was great friendly and respectful. Thank you
AKOSUA AGreat experience! We will use you again.
Heather AThe lady sorry I forgot her name she’s so helpful thank you so much for your assistance.
BABY HFriendly service….easy out and in!
DANIEL RI had the truck scheduled for 8 hrs...but brought it back in 5 @ 2:45pm. There was no one there to receive the truck or talk to about equipment & estimated mileage not used...and I haven't received a final updated bill.
YALENA JI returned the truck before midnight the barcode was not working for some reason and I didn’t use all the miles that I estimated I needed!
JAZMYNE FGood truck and excellent customer service throughout my rental experience!
RODNEY EBest customer service EVER!! Moving is hard enough.. they make it so much better!! Great location, such easy access for Harper’s Landing and Harper’s Preserve.. The WHOLE area!! Definitely go here!!!
STACEY WAmy was fantastic. Helped me find the truck i needed and arranged everything. I would recommend them again.
KENNETH KThe front desk woman was absolutely amazing and professional.
MAYLENE VAmy was great 🩷🩷
TSHUNDA WOn returning the van on Sunday, other returnees did not leave space enough to park w/o obstructing the entry gate for reaching the storage units. It is not Uhaul's fault and am hoping this will not happen in the future.
LESLEE MNeeds a customer restroom!
ROBERT KThe folks at CP Mini Storage were great!
Jose RThe air conditioning in the truck didn't work, after relocating great conditioning to cool a person off is super important. Other than that, the people at this location are awesome!
KARLOS BMy Uhaul recently reserved felt very unsafe. It was disclosed by the onsite agent i had to SLAM the door to shut 3-4 times and would ajar a few times going over bumps. Unfortunately I did not have the time to switch it out
MATTHEW J