Return was very easy
Stephanie G
Customer Reviews for Collins Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone at the location was friendly and polite. I will definitely use them again when I need a UHaul.
Chris CUhaul had my drop off location blocked/wrong on the app so I had to call. The person I talked to was helpful but it took a long time to drop off. I just have to say that even though it worked out the overall experience was quite stressful. I had a reservation - got emails confirming all of it. Waiting on a call Friday to discuss pickup and never got one. I hthe Uhaul 800 number at 4:00pm and they said they were behind and I will get a call by 8:00pm. Called again at 6:00pm because something seemed 'off' and they informed me the pickup place was closed down????? Fine....but why didn't they inform me of this earlier???? Thankfully we could pick up in Vincennes...but had to drive 2 hours that we weren't planning on and get the uhaul back home on our dime for gas money. THEN we got charged overages on the uhaul for $17.00??? The uhaul rep was supposed to add milage to our account since it was uhauls fault that no communication was ever given. Stressful.
Stacey FWas not their primary business and is not bery inviting but functional off beaten path
Matt GI never recieved a phone call. Or location up date. I was forced to a separate location and never notified this caused and extra 45 miles driven without cause. Poor customer service over the phone and was hung up on. Very disappointed
Kodi SIt took forever to get the truck. And that was not because of Collins Equipment, it was clearly U-Haul has crap for a operating system. Very hard to work with and deal with.
Jack BTrailer wiring harness was hanging down, unnoticed at pickup yet discovered 4 miles later. I zip tied to trailer to keep it from being dragged or damaged. Tried to post pictures of this to U-Haul app when discovered, but it would not accept photos. Returned trailer clean, but was charged a $15 cleaning fee anyway, no reason or justification given.
BRIAN SIt would be better if customers could access WIFI but everything else was great
CARRIE BMade it very easy and hassle free to rent from them.
Kendra WRented for 4 days, returned on 3rd day. Didn't need as long, not sure if I get credit back. Other than that great place and friendly people.
David NSame as above
Jeffrey WLocation/Staff super friendly
DAVID Nmessy location and hard to find, poor signage, no help unhooking trailer
CARL KSimple, easy and the customer service was excellent
SHIRLEY HThe guy was a great help . The online customer service support was nasty
Porsche KThere were steps that weren’t taken before my pick up time that put me at delay for the day The Lebanon location was not helpful and also put me on delay
JASON HCollins Equipment was very helpful with the entire rental process! Would definitely recommend Collins Equipment to others!
NICHOLAS MThe only person running the pick up for the uhaul was nice, but it didn’t seem like she knew what she was doing. It took almost two hours to finally get the trailer once we arrived there.
CASEY NChris Collins was very kind, professional, and helpful. Thank you!
DANIEL S