KEVIN B.
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Customer Reviews for Colonial Auto Sales at Boss Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Colonial Auto Sales at Boss Auto
KIM K.
Lower the rate for mileage-----it is much too high!
Charles H.
Was nice have this type of trailer in my very local area, used it to haul a motorcycle so this particular trailer was a god send Thanks
Alberto M.
Better communication and planning.
James K.
All the folks I dealt with were very helpful, but U-Haul's "system" needs some fine tuning. This is my second trailer entail this year and in neither case did anybody call to confirm pickup location. This was important since I was driving cross country to get there and simply sending me an email the day before doesn't work. When I got there, we discovered that the pickup location had been changed. No big deal, as it was close enough and we had time, but the guy at Whitehall gave me wrong directions. Once I got that sorted out, the mix up caused me to make a wrong turn while returning to my friend's house and only Garmin saved the day. Other than that, things went well and the trailer was in top notch condition,
Romke B.
i blow tire
Debbie B.
The vendor was completely unfamiliar with HOW to process the rental and NOT helpful AT ALL. NO customer service whatsoever. Terrible experience and will never rent from this location ever again!!
ashley S.
Uhaul is too fucking expensive. You're a rip off and take advantage of people. Shame on you
Charlie M.
Friendly service. Clean trucks.
KIM K.
It was a flawless rental except the gas tank should have filled to capacity from the initial rental. Other than that it was flawless! Thankx!
Mark P.
A little upset with Uhaul changing our pick up location without telling us however Jeri at the pick up location was very nice and was there when she promised.
Laura S.
The location had No one trained to handle a uhaul transaction...even an express check in. I had to do a self rental and it was a long and painful process that took nearly an hour of my time.
Ernst S.
Friendly and very helpful
christal K.
Christine or owner was more then helpful & made my rental experience a pleasure!!!
SHEILA G S.
They were very pleasant & helpful. Everything went smoothly. I would definitely recommend them again.
Douglas S.
The location was fine but U-Haul's website was TERRIBLE! The site "confirmed" a different location than was available and "confirmed" truck size and equipment that was not available within 50 miles!!
mark S.
Nothing. Great experience, helpful staff. Couldn't have been easier.
stephanie V.
Very friendly and accommodating people. A+ uhaul. - From a small business owner.
David M.
respond to message left by customer. It just seems like good business.
MEL L.
Did nopt have the needed adaptersr the trailer wiring and made no effort ot acquire them. They called NAPA and told me where it was and to go get the part needed.
Valerie G.
Lower Rates, I paid almost $90 for 4 hours
DANIEL L.
When customers are inconvenienced like this please give the stores the authority to discount the services.
JUNE K.
Fraudulent charges were applyed
YVETTE O.
Uhaul needs to give some free mileage. I live 12 miles away from where the rental truck was available for the weekend needed. I had to pay for 24 miles just to pick up and drop off the truck. You can at least include 20 miles free with the rental fee.
renee B.
When I initially went to the specified location to pick up the 14 ft truck I had reserved it turned out to be unavailable. The wonderful woman at this location in Palmerton bent over backwards for me to make sure I was provided with the truck I needed immediately. I was very pleased with the prompt and pleasant service!
DEBBIE W.
Total costs were misleading on website and were MUCH more than they appeared to be. Don't advertise 29.99 then charge the customer over $80 to rent a truck. That is very misleading and had I known the true cost I'd have gone elsewhere for service. The pick up location was excellent with great customer service and efficiency!
JOHN K.
I have nothing agaist the drop off or pickup location Just with uhaul they are not committed to customer satisfaction
mary M.
I was very pleased with the service I received at Colonial. The truck that I rented was very clean and in excellent condition. I would recommend this location to anyone in need of a rental vehicle. The staff was very knowledgeable and friendly. Thank You!
Bridgette G.
I am very satisfied with the service I received and the equipment that was rented. The people at Colonial Olds Buick GMC Truck were wonderful and very helpful.
JOYLANE B.
The location itself seemed a bit rundown, although it was convenient and the service was excellent. The truck and cab were dirty and smoky. Had to clean it out/wipe it down before using. And 1/2 the blankets smelled like smoked kielbasa.
SHAWN M.
The place looked abandoned when I first pulled in. The only way that I knew it was a U-Haul location was that a single U-Haul truck was paeked in the lot.
Jason F.
wait and deduct amount used before you deduct what you estimate it will cost......there is about $40 difference
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