Colorado Self Storage
(U-Haul Neighborhood Dealer)

638 reviews

239 N 9th St   Montrose, CO 81401

(970) 249-1477

Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Contact Us

(970) 249-1477

239 N 9th St
Montrose, CO 81401

Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Perfect keep doing what your doing very pleasant experience.

Clayton O. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Keep it up

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Abigail C. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

bethany f.  |  Overall Experience 
Rating:
1.0

The sign in their window was a slap in the face. I lost my father to covid last week. My son was unable to join us for Christmas because he has covid. I'm surprised and disappointed that a national company, like uhaul, would allow such a dangerous situation for their customers.

Daniel I. 
Rating:
5.0

Amazing service and very nice service.

Gino M. 
Rating:
1.0

The mobile aspect of getting a truck was awful. The front end shook so bad on the truck it was unsafe. All around awful experience.

David J. 
Rating:
5.0

Amanda, was gracious, knowledgeable and efficient. Great service.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

Wouldn't buy back new boxes purchased from a company store, because they're not a company store.

Rick C. 
Rating:
5.0

The radio did not function during the trip, the windshield wipers were bad. Over all the truck ran and made the long trip but it was long with no radio.

Alphonse F. 
Rating:
5.0

Customer did not leave a comment.

andy N. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

DONNA A. 
Rating:
3.0

There was a 26 foot truck like the kind I reserved but had a trailer hooked to rear end. I got there around 12 o'clock and they said the truck I wanted was not there but I had to wait till 130 I said just let me have the truck and take the toad trailer off they said the people were going to be there any minute that I had to come back at 1:30 well I got back and the truck was still there with the trailer on the back they just didn't want to unhook the trailer to let me have in the truck that I got had a problem with the gas cap and I had to deal with that the whole trip. They said that happens all the time if someone fills the tank with the truck running and it would clear well it didn't for three days.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET M. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Very nice people working . Place was real clean and there very professional.. thank you

Paul Q. 
Rating:
3.0

Customer did not leave a comment.

kelly E. 
Rating:
5.0

The staff I worked with were professional, knowledgeable of the product, flexible with pickup and drop times, making the rental experience very easy.

jim G. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Michele J. 
Rating:
5.0

Customer did not leave a comment.

travis W. 
Rating:
5.0

Customer did not leave a comment.

marshall C. 
Rating:
5.0

Rented a 10 ft truck with about 19,000 miles on it. Ran great and the engine kept the speed in check on downhill grades which was great, since we had several mountain passes to cross from Colorado to Washington. Road noise was louder than I expected in the cab. Overall good experience.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Alvira N. 
Rating:
4.0

After hours drop off. No interaction with staff.

Michael C. 
Rating:
4.0

Pleasant and helpful. Equipment was clean. Great equipment

kathy A. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
4.0

Your online check-in service was pretty easy to use provided it worked properly. It would not allow me to upload my ID in advance. The store clerk was nice but not organized. I had to reshow my ID multiple times as well as my credit card.

John M. 
Rating:
5.0

Everything was super easy. Amazing team at Uhaul!

Karri C. 
Rating:
4.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

Customer did not leave a comment.

paul H. 
Rating:
5.0

Extremely Helpful

JIM R. 
Rating:
3.0

Customer did not leave a comment.

Shawn C. 
Rating:
1.0

On 9/11, Lisa called me to inform me the trailer was due to her location. This was a complete surprise as it was communicated with us via phone during our original booking that we had it for 4 days with a 2 day extension due to the fact there were no 4 x 8 trailers in CA. We picked one up in AZ and drive to to CA and then back to CO. Lisa was friendly and respectful. She said she would call their regional manager and let him know about my situation and she asked me to reach the original customer service agent who gave us 2 additional days (also very professional and respectful). Today, we were informed by another employee here that we were charged the extra days and it was my responsibility to call their regional manager. She was rude, disruptive (didn't listen but asked over me) and spoke with an elevated voice. She also hung up on me when I was trying to confirm the original agent's name and asking her to please stop talking over me so she could listen to what I was trying to explain. When there is choice in where we spend our money, she makes that choice very simple - NOT THERE EVER! If I could the respectful, professional agent who helped me solve this original problem (no trailers in CA) I know he would confirm he gave us extra days to drive back from CA. Unfortunately, this person today said her system was down and she couldn't confirm his name.

Robyn S. 
Rating:
5.0

I certainly didn't appreciate the 5 extra hours and additional miles I had to go out of my way to pick up equipment I had reserved almost a month in advance and not being informed of these changes until the night before I was to pick it up! I was gladly given extra miles from customer service and an extra day. I still returned equipment 2 days early. Every employee was awesome, very helpful and efficient .

Vicki B. 
Rating:
5.0

No problems good tires pulled great

doug O. 
Rating:
5.0

If you accept mastercard, accept All mastercards. My trip could of been ruined. How am I to know if my visa or mastercard is the right one??

debra S. 
Rating:
5.0

I especially appreciated that the entire transaction was seamless and that Lisa knew her job to a T. I felt confident that she had apprised me of everything I needed to know...and made herself available if I had questions later (I didn't :) .

joan B. 
Rating:
4.0

Customer did not leave a comment.

Sadona W. 
Rating:
5.0

Excellent service!

Robin R. 
Rating:
4.0

Customer did not leave a comment.

jedediah D. 
Rating:
4.0

Customer did not leave a comment.

Gary J. O. 
Rating:
1.0

they were inflexible. they tried to scare me into buying the safe tow. they didn't understand my drop off requirements.

Jerry W. 
Rating:
5.0

the staff in Montrose were unusually helpful. After a very long drive, I was really happy to be treated so well. I wish I got the woman's name that helped me at check in and told me to go down the street and fill up the tank, as I'd forgotten I had to do that. She was just terrific. Unusual to say that.

Judith N. 
Rating:
4.0

Customer did not leave a comment.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
5.0

No improvements needed! The clerk was very friendly, helpful and informative.

Kyle D. 
Rating:
5.0

Very friendly customer service. Absolutely would go here again. Probably the only place I'll recommend to anyone. She even threw in some blankets for free 👍🙂

Allison L. 
Rating:
5.0

Associates were friendly and very helpful. Was in and out very quickly and was satisfied.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

bobbie S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

Customer did not leave a comment.

Celestine M. 
Rating:
5.0

Customer did not leave a comment.

Zackery H. 
Rating:
5.0

Customer did not leave a comment.

terri F. 
Rating:
5.0

Everything was available & ready at the appointed time. Very personable & helpful.

Virginia H. 
Rating:
5.0

Quick, painless drop off, great experience.

Augustus S. 
Rating:
5.0

Super easy process!

Erica Y. 
Rating:
5.0

I do think it's bullshit, that they don't wear masks after the governor mandates it. And they don't care about anyone but themselves.

Paige W. 
Rating:
5.0

Customer did not leave a comment.

steve K. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Not much, all good.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

GORDON S. 
Rating:
2.0

Lower your prices The women that worked there are ok. When I move again I will use another moving company

kyle J. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Keep the communications flow of important information flowing.e.g. change of location and time of pickup. Thanks!

James H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer service was friendly and efficient. Price was just right.

CATHERINE F. 
Rating:
5.0

Friendly staff at clean, well maintained location.

Rickie S. 
Rating:
5.0

2nd time in 5 weeks, U-Haul stiffed me with SafeMove insurance after I declined. I phoned Scott, the region's supervisor, with no response. I am considering filing a formal complaint to the Colorado State Insurance Commissioner for this business practice. If it happens twice to me, it surely is occurring with many other clients. Perhaps this practice may elevate to a class action. Thank you.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

travis W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Forgot my wallet in truck. Owner found wallet and returned it. ??

DEBORAH B. 
Rating:
5.0

Great trucks and great service. thanks all.

Robert C. 
Rating:
5.0

Excellent experience!! Everyone was very helpful and accommodating to our needs just when it was most essential. Thank you.

TOM N. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Brody C. 
Rating:
5.0

Representative was knowledgeable and courteous. No problems with the rental or the truck whatsoever.

michael M. 
Rating:
5.0

Customer did not leave a comment.

Catherine B. 
Rating:
4.0

Customer did not leave a comment.

Lyle M. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

They were great very helpful.

bob R. 
Rating:
5.0

Customer did not leave a comment.

Derrick L. 
Rating:
5.0

Customer did not leave a comment.

Myra F. 
Rating:
5.0

Very kind and helpful

Valor M. 
Rating:
5.0

Excellent service!

laura L. 
Rating:
5.0

Both ladies working were excellent and very helpful

Michelle B. 
Rating:
5.0

Very professionally run considering the current virus situation.

Kate M. 
Rating:
5.0

Office is clean and inviting, with almost any U-Haul 'extras' (bed bags, packing supplies, etc.) available there. Staff is very friendly and very accommodating.

timothy v.  |  Overall Experience 
Rating:
5.0

Great place and personnel!!! Dusty.

JANET C.  |  Overall Experience 
Rating:
5.0

I used Colorado self storage for 6 years I was very happy with my experience over the time I was there thank you

YVONNE M.  |  Overall Experience 
Rating:
5.0

Heather is wonderful to work with. her typical daily duties. In fact, she provides a kind of customer service that is unbridled and very rare. This is the ONLY storage and truck rental place I'll use!

PATRICIA E.  |  Overall Experience 
Rating:
4.0

Thank you

KRIS D.  |  Overall Experience 
No reviews have been submitted for this location.

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