THIS IS A PICKUP AND DROP OFF LOCATION ONLY! THERE WAS NO ONE AT THE STORE. I HAD RENTED PADS AND A DOLLY BUT THOSE WERE LOCKED IN THE STORE. NO ONE WAS THERE AT THE LOCATION. I CALLED THE NUMBER AND I SHOWED UP AT THE LOCATION TWICE. NO ANSWER AND NO EMPLOYEES PRESENT. THE FRONT DOOR OF THE STORE WAS LOCKED! I CALLED U-HAUL SUPPORT AND THEY SAID THAT THE EXTRA EQUIPMENT WOULD BE REFUNDED FROM MY ORDER. while it was a nice and convenient location to pick up the truck, all the peripheral services were not available.
Lee S
Customer Reviews for Colt Tobacco Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took over 30 minutes to secure truck and people present did not understand the process. Much longer than previous reservations.
John R