Customer Reviews for Columbia Auto Sales
(U-Haul Neighborhood Dealer)

135 reviews

192 US Hwy 1   Columbia Falls, ME 04623

(207) 483-2157

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(207) 483-2157

192 US Hwy 1
Columbia Falls, ME 04623

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy to work with, friendly and prompt service. I will not hesitate to return to the location for my future needs!

louis m 
Rating:
5.0

great service

denise p 
Rating:
5.0

Everything went well. Could not have asked for better help in Columbia Falls Maine and the return as well in Hubbard ohio

DONNA B 
Rating:
5.0

Customer did not leave a comment.

Wendy B 
Rating:
5.0

Nate was very professional with excellent customer service skills. I really enjoyed working with him. Thank you Nate!

Lucy T 
Rating:
5.0

Customer did not leave a comment.

Martha R 
Rating:
5.0

Nathan is AWESOME…he is kind, professional and most helpful!!

Pamela S 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Nate was so helpful! Could not have had a better trailer rental experience.

Laura S 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Timothy C 
Rating:
5.0

Customer did not leave a comment.

Sidney M 
Rating:
5.0

Very easy to work with. Convenient and accommodating.

RICHARD D 
Rating:
5.0

Your people are very friendly

Thomas C 
Rating:
5.0

Nate has always been very helpful.

BONNIE H 
Rating:
5.0

Customer did not leave a comment.

Jack H 
Rating:
5.0

Also very accommodating and friendly… Thank you…

LOUISE C 
Rating:
5.0

Customer did not leave a comment.

Brandy E 
Rating:
5.0

Nathan was excellent and he had very good customer service skills

Thomas C 
Rating:
5.0

Customer did not leave a comment.

Roger H 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Tom C 
Rating:
5.0

This was the easiest rental I have ever done thanks to your uhaul representative who runs the Columbia Falls, ME location :)

Virginia M 
Rating:
5.0

Have more trucks available.

Roger H 
Rating:
5.0

Nothing great experience

Scott G 
Rating:
5.0

Customer did not leave a comment.

roberta b 
Rating:
5.0

No improvement needed. Friendly staff, smooth procedures. Quick and efficient.

Coleen K 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

Genevieve S 
Rating:
5.0

Customer did not leave a comment.

RICHARD D 
Rating:
5.0

Nate was amazing handling my rental needs. He is a very knowledgeable and respectful . He went above and beyond during this whole process treating me like family. I’ll always recommend and use this location for future U-haul equipment rentals. Thank you

REFIND F 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

I was straight up lied to by your dispatch coordinator in Maine who may I add was extremely rude and dismissive. I was forced to drop off my Uhaul over 40 min away from my original drop off. I was told this was due to the local drop off being unable to legally take any more due to capacity. I called local Uhaul dealer and they confirmed it to be untrue. I proceeded to explain this to the dispatch manager who then got very upset I was looking further into the matter. You can not force your customers to drop off a trailer over 40min away just so you can maximize profits and make it more economically viable for you’re company. I feel very strongly that I was lied to just so your company could save money and have a better spread. When I asked the dispatch head For the customer complaint number or customer service she refused and insisted she was it then said if I didn’t take the 40min trip each way that I would be charged a ridiculous wrong destination fee. I understand logistics enough to smell when something stinks and I hope the scam you all are running when it comes to drop off locations is exposed because I would bet this happens across the board as a hush-hush in house policy. We all have to deal with the current economy situation not just your company stop taking advantage of good people and shuffle your inventory on your own dime! Thanks Mike W

Michael W 
Rating:
5.0

Customer did not leave a comment.

Johnny P 
Rating:
5.0

Customer did not leave a comment.

JTheodore J 
Rating:
5.0

Customer did not leave a comment.

Stephen P 
Rating:
3.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

MERVIN L 
Rating:
5.0

Again Uhaul changed my location request from Columbia to Belfast. Columbia was 13 miles from out location and Belfast 70 miles. I had to make a couple of phone calls to get it switched back to Columbia. Jackie, in scheduling, was very nice and helped me with that. Nate in Columbia was extremely helpful and nice. This experience overall was not a positive one.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L 
Rating:
5.0

Customer did not leave a comment.

Joel P 
Rating:
5.0

Customer did not leave a comment.

Nicole B 
Rating:
5.0

Customer did not leave a comment.

john c 
Rating:
5.0

Quick and easy transactions. Very friendly staff. Highly recommended.

William M 
Rating:
5.0

The back door was in need of repair, but the attendance was sure to point this out on our contract.

Lee R 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Forest W 
Rating:
5.0

Customer did not leave a comment.

Barry G 
Rating:
5.0

Customer did not leave a comment.

Danielle T 
Rating:
5.0

Customer did not leave a comment.

CATHERINE R 
Rating:
5.0

Customer did not leave a comment.

JENNY S 
Rating:
5.0

Customer did not leave a comment.

richard d 
Rating:
3.0

Nate, the agent in charge was particularly helpful throughout the booking and pickup procedures.

Henry W 
Rating:
5.0

they were very helpful and accommodating here also. when emailing and when i dropped traier off. no need for improvement at all . AAA+ Rating

ROD R 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

Myra E 
Rating:
5.0

Customer did not leave a comment.

Rae T 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Nate is great, always happy to help. He goes above and beyond to better represent U-Haul! You’d be better to have every employee be as friendly and helpful as him.

MATTHEW A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
4.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

Exceptionally courteous honest dedicated friendly personnel I ordinarily do not say this but these guys are just that

Raymond G 
Rating:
5.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Wreaths A 
Rating:
5.0

Customer did not leave a comment.

Allan A 
Rating:
5.0

Customer did not leave a comment.

Paul N 
Rating:
5.0

What a refreshingly positive experience.

Austin M 
Rating:
5.0

Excellent customer service

Very Y 
Rating:
5.0

Nate was great.

jeff m 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Equipment was perfect for the duty. Good price. Good people at the office. Very pleased with product and will probably use again in future.

Jack H 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

Easy drop off. Young man who showed me where to drop the trailer was super friendly and helpful. Excellent service.

MARTIN B 
Rating:
5.0

Great assistance with a conflict about my drop off location!

Nicole F 
Rating:
5.0

Very Friendly and great location.

Jeffrey J 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
4.0

Customer did not leave a comment.

CVERCKO J 
Rating:
5.0

Customer did not leave a comment.

Carmine D 
Rating:
5.0

Customer did not leave a comment.

Carmine D 
Rating:
5.0

Customer did not leave a comment.

Sarah K 
Rating:
5.0

Would of been better if they had the larger duel axle utility trailer with ramp.

MATTHEW A 
Rating:
5.0

Dave, who is not the regular Uhaul contact for this site, did a great job with getting us on the road. He was super helpful getting the car hauler attached, and car loaded up safely.

MARTIN B 
Rating:
3.0

No one was there so I left the key in the slot. I left it on 9/17/2020 at around 11:00 AM. I didn't realize until after I drop the key in the slot that the website checked required proof of mileage and pictures of the interior/exterior. Since I had locked the cab door, I could only take a picture of the drivers seat and area from the outside. Fortunately, I had taken a picture of the mileage.

JACK J 
Rating:
5.0

Customer did not leave a comment.

NORMAN L 
Rating:
3.0

Customer did not leave a comment.

joseph f 
Rating:
5.0

Customer did not leave a comment.

Jeffery E 
Rating:
5.0

The location in Maine was stellar such great customer service. In Florida the customer service was freaking horrible

Michael W 
Rating:
5.0

Special thanks to Nate, who was extremely friendly and helpful from initial phone contact through to turn-in. COMMENT: I gassed up the truck just prior to turn-in, but had trouble filling it all the way. Gas gushed out, so I pulled back the nozzle and gently got more into the tank, but it still wouldn't fill up to the FULL line. I did the best I could.

Cathy C 
Rating:
5.0

Had a very good experience at this location. Nate was very helpful!!!! Great customer service. Would give Nate 5 stars!!!!!!

Amanda M 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

No improvement necessary but would like to give 2 thumbs up to your rep Nate. Our rental period unexpectedly went beyond our estimate and Nate kept everything in line for us!!!

Christeen R 
Rating:
5.0

First rate accommodation and service!

CAMERON O 
No reviews have been submitted for this location.

Additional Services at this Location

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