Having rented a Uhaul only once before, I didn't understand the process very well. The person that handled my rental was rude and condescending. He made zero efforts to answer questions about the rental, and when my wife called to ask about the mileage and the price, he was extremely rude and unhelpful. In addition to poor customer service, they also didn't give me what I asked for. I called them 10 minutes before I arrived and asked if they had a 10ft truck. They said yes. After I had already signed the contract, I went out to find a 15ft truck. Also, the fuel level marked on the contact didn't match the fuel level in the vehicle, but at that point, I just wanted to get out of there. No one bothered to show me where the truck was at, so I had to just walk around the lot to find the matching numbers. It wasn't a huge lot, but it seems like someone could have walked out with me. I would have mentioned the discrepancy of the fuel gauge, but like I said, I was just ready to leave. I will not make this mistake again.NELSON M.
Customer Reviews for Columbia Pawn LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cassidy S.
The process was extremely easy - from online reservation to check out. The staff at Columbia Pawn was super helpful!Bert B.
Customer did not leave a comment.Dustin W.
Customer did not leave a comment.Jacqueline W.
I would NOT recommend using the national website to place an order. Call a local store to make a reservation. The online site provided us with a confirmation for a truck/equipment that was not at the site that was requested. When we called the national office, we were told that customers can expect that when placing an order online. Not good service.Bradley B.
Customer did not leave a comment.rhonda F.
Customer did not leave a comment.Ricky M.
Customer did not leave a comment.John J.
Customer did not leave a comment.Jonathan S.
Nothing service was great, great customer serviceALENA D.
Staff was very helpful. Store and equipment were clean and well maintained. In the future I will drive out of my way to rent from themThomas W.
Customer did not leave a comment.Harry G.
The gentleman trying to accept the truck could not believe the screw up he had to deal with because of all this mistake the leasing office created. I was with him for an hour trying untangle the mess they created and finally had to tell me he's work on it more the next day and I could leave.James M.
The location was fine but had originally scheduled a pickup closer to home. I do understand it was dependent upon availability.Ken L.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.James E.
Customer did not leave a comment.Stephan H.
Same as I receivedWillie S.
More cowbell.Patrick W.
No commentOtis T.
Customer did not leave a comment.Ronald A.
Nothing, the staff was very professional and went out of their way to accommodate my move. Highly recommend them to anyone. Thank you Steve for a job well done.Maria B.
Customer did not leave a comment.Leah W.
Customer did not leave a comment.SHAUN G.
Truck wasn't very clean inside or out. The windshield was terrible both inside and out. This is probably more of a uhaul thing than this particular location, but uhaul really needs to do better maintenance and upkeep on their trucks. The truck I had was 15 years old and had close to 140,000 miles on it. And, the front wheels apparently were out of balance. Felt like the front wheels were bouncing or wobbling or something and the steering wheel shook.Larry R.
Customer did not leave a comment.Emery R.
Customer did not leave a comment.SHAUN G.
Customer did not leave a comment.Paulette H.
Customer did not leave a comment.ELIZABETH L.
The experience was very easy and was the same as last year and very straight forward.MARK N.
Let customer know the time to return truckWayne B.
Customer did not leave a comment.Julius A.
Customer did not leave a comment.misty W.
Nothin everything was greatJammie Q.
Steve was very helpful, the truck was brought to the front for me & when I returned it the paper work went smoothly & the price was right, a good job!Ronald J.
Customer did not leave a comment.Aydra A.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.dean M.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.pegi J.
Excellent service . They double checked connections and made sure all the lights were working properly .ROGER B.
Customer did not leave a comment.Kama H.
Truck had been returned over night and had not been swept out.Rechelle R.
I would only suggest that they wear a face mask.SHARON R.
Customer did not leave a comment.Rachel R.
Continue doing what you are doing.eddie B.
Smooth rental. No problems whatsoever!Patrick B.
easy drop off as i did everything online. plenty of room allowing easy access for a drop off.Jimmy C.
All of the staff we very friendly and were eager to help.Elvie O.
Newer equipment that doesn't break and cause accidents.Bobby D.
Customer did not leave a comment.PAT S.
Staff was not friendly or talkative. Seemed like they didn't care we were there.William D.
Customer did not leave a comment.Shelia E.
Customer did not leave a comment.James B.
Customer did not leave a comment.Samantha G.
Make sure lug nuts are tight.quin B.
AWESOME service!!!Donna H.
Customer did not leave a comment.George A.
you people $250 for nothing your vehicle broke down I wasn't even able to use it and took you guys 5 hours to come and get me and you only came and got me after I limped imto town on a flat tiref I would recommend you to anybodyJoseph P.
Customer did not leave a comment.Nate C.
Customer did not leave a comment.LIsa L.
Customer did not leave a comment.BOBBY H.
Personel were very helpful.thomas R.
All good at Columbia location.William C.
Customer did not leave a comment.lakira O.
Customer did not leave a comment.Charles K.
Customer did not leave a comment.Johnny Y.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Bryan S.
Highly impressed and satisfied with the customer service at this location. They were incredible. We will be renting from this business again and again!!!Kelly R.
Steve was especially helpful. My only problem was that the truck only had 1/8 tank of gas & I did not want to have to stop twice to fill pulling a trailer and I filled it and had over 1/2 a tank but there was NO REFUND for the extra gas I bought. the folks in COLUMBIA were very nice.Ronald J.
Customer did not leave a comment.Wanda L.
Customer did not leave a comment.Bentley P.
Customer did not leave a comment.Antoria O.
Customer did not leave a comment.Sean B.
Idk maybe honor your reservation for starters. Also, ensure the equipment is working, especially the AC in Mississippi during the summer. My rental experience was a nightmare, which has no bearing on this location. I rented in Brandon and had to drive 100+ miles out of my way to pickup a UHaul. I get there on moving day and find out that the AC doesn't work. So I have to drive it all the way back, but I wasn't credited enough miles. I paid out of my own pocket to transport a UHaul somewhere where I shouldn't have been. Then, during my trip it starts raining, 102 degrees outside, pregnant wife in the passenger seat, windows up. So yeh it wasn't pleasant. Then I get to loading my UHaul and there's no Dolly or Furniture covers. I finally get moved in the freakin heat and I find out I'm charged for an overage on mileage because some jack wagon gave away my UHaul.Matthew K.
Customer did not leave a comment.Karen J.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Tyler S.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Betty C.
Customer did not leave a comment.Ladonna D.
I couldn't figure out what building the u haul rental place was. Turns out, it was part of a pawn shop and there was a small sign on the bottom right corner. The people there were friendly, so I did appreciate that.Maddie C.
Customer did not leave a comment.
Very friendly and helpful people at this location.Curtis D.
Customer did not leave a comment.Eugene S.
Customer did not leave a comment.calvin T.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.tharen W.
Customer did not leave a comment.dedra D.
Customer did not leave a comment.TYE B.
Judgement of returned fuel level questionable.darryl M.
Very small lot with other equipment sharing it. Just enough room for 2 trailers on the day we dropped it off.Bradley H.
Best service I've had from UhaulJonathan M.
Customer did not leave a comment.Willie T.
Customer did not leave a comment.joshua G.
Customer did not leave a comment.Beverly H.
Customer did not leave a comment.PAULETTE H.