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MICHAEL J
Customer Reviews for Columbia Self Storage Galloway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was closed so we contacted another branch and received excellent service.
Rachanda NThe U-Haul truck share 24/7 process needs some work. There are numerous photo upload requirements and the location I rented this vehicle from had very bad cell phone reception. This caused unnecessary delays in processing my check in and check out. Maybe there should be a wifi signal where the password is changed each day and is shared with the renters via email or text on the day of the rental.
Louis DNothing. It was a dead end drop.
Mark RNo one was here. It was just a drop off where I followed instructions and left the vehicle.
Paul DNone
John GBest U-Haul ever rented, will return to this location anytime. Clean and truck drove very well.
Brittany SLocation was fine. Truck was fine. Figuring out how to configure my internet browser to complete the pick-up was a problem. It probably took 30 minutes to complete the pick up from time of arrival.
Peter LRepresentative Sat at the computer and watched as I struggled to do self check in. Representative refused to return the truck I rented because he wanted to go home at 3:30. Website says closes at 4:30.
china fOffice was closed for the day but was told on online reservations that I could do online check in or wait till facility opens at 10am to have one on one in person interaction. I wanted to be in person with someone so I postponed by pick up time from 9am to 10am. Just to find out that thet were closed for the day. Then, had to call Uhaul to have help with getting the code for the rental keys. The process to over 45 mins. Then, the tire was very low. Had to stop and add air. Very unhappy with my experience.
Christina AThe contactless business model sucks, if the owner of the property was not there to give me the key I probably never could have picked up the truck. I returned to Clementon location and live body was there and seamless.
Stephen GNothing … everything was great! Thank you.
Pamela RStop having the customer do the work of the rep. The checking in and out via the customer cell phone is horrible!! Not to mention the fact that there is no cell phone reception at the location and not even the rep can sign into your WiFi.
Kelly NDrop off location was closed (Saturday) and I was told bia contract to call an 800 number. The phone system was down and 20 attempts at calling resulted in a disconnection where phone call wouldn’t go througj. Extremely poor tental system. Probably would use a different company next time like Penske.
john tTruck only had 1 working headlught, and it was dim. Bad wipers.
Tim CA closer pick up location to my home OR be notified sooner that the pick up location has been changed. Better coordination to have the moving pads at the pick up location.
Carol WLoaded the driver's license when making the reservation but you didn't have it. So needed to redo and NOT comfortable doing it at an "unsecure" web location. This is a procedure YOU should be handling....not the customer since it's YOUR requirement....
THOMAS ACharged me for fuel while I returned the truck with more fuel than I was picked up.
MELODY WWhen I made the reservation for a van this location came up. When I went to pick it up it was a truck. I never received the phone call the night before to confirm anything. I will not be using U-Haul again.
James FSomewhere During my Trip I was awarded a speeding ticket? Now U-has charged me for it and can not explain the who, what, where, when, or why, Just the run around? No communication back after filing a dispute, no info on the ticket NOTHING just a charge to my credit card on file. NOT FAIR U-HAUL!!
Matthew DWe have our storage unit here as well. Extremely convienant. Jasmine is an excellent and knowledgeable employee. Thanks.
FRANK IVery helpful
Carolyn DT
Francis CThe office people were not there when the time came to pick up the truck the service man had to deliver the truck The air conditioning stopped working when you drove over 45mph
Robert BColumbia Storage was great. U haul made a change in pick up location the address was similar but 10 miles apart luckily I noticed or extra milage would have applied. Was able to change size of vehicle and remain close to my base. U hual needs to do better job when they make changes on their end. Overall we had a great experience. Mileage allowed by u-haul came within 2 miles due to truck routes allowed by state driving laws.
Richard HNo problems at all with vehicle or availability.
Roger TFast service, fast approval, easy agent to work with. Truck was safe, clean and just right for the job.
Roger T5 Star location!!!
MICHAL EGreat location to rent. Staff is well trained and equipment was clean and well maintained.. Thank you
MICHAL EI could not pick up Truck as I rented due to taking Ill. Jim was great..
NITA RGreat. I have a self storage unit here and Jim took extra care of me. Thanks Michelle C.
MICHELLE CJim was extremely helpful and went above and beyond to help us find a second truck for my brother! He communicated to us many times to ensure that our rental was available and to confirm our pick up time. His clear and friendly style should be a model for all U-Haul! dealers.
PAM DI rented a storage here and Jim took great care of my uhaul rental.TY Sue
SUE AThis is the 2nd time I used u haul here. Jim took great care of my rental again. Thanks C. Thomas
CECIL TVery accommodating to our needs. Thank you for making my sons move easier.
DENISE CAll good.
CECIL TExtremely helpful, knowledgeable, and professional. Made us feel very welcome and was very accommodating to us. Wanted to ensure the best experience possible for us.
RACHAEL SJim the manager opened on his day off. Thanks Jim for going out of your way. Louis & Rita
LOUIS YFriendly, fast, convenient
LAURA MJim did a great job.
LARRY BGood Cust Service!!
PHILIP CMike Myers who rents storage here told me to go see Jim. I did and he took great care of me. Thanks Matt
MATTHEW PJim the Manager took great care of me and explained how U Haul works and kept in touch me. Please rent from Jim, he has GREAT customer service and is very professional. Andy
ANDREW HI stored at this site for over a year and a half and Jim the Manager was great. The truck I rented was perfect for my move which was only 2 mile round trip. Jim made my move really easy. Thanks Jim
NESTER MJim was great, I rent a storage there I have to move my late mother's things there. He is the best, please ask for Jim. Thank you. Jana
JANA D